No. 1 Jinchengfang East Road, Financial Street, Xicheng District, Beijing, 100033, ChinaView Hotel Details
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The Ritz-Carlton Beijing Financial Street Guest Reviews
4.6/5
Very Good
1439 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(1439)
Positive reviews(1387)
Reviews with photos/video(281)
Friendly front desk staff(105)
Easy to get around(61)
Convenient for shopping(51)
Near shopping area(45)
Perfect for business trips(40)
Tasty food(28)
Luxurious(9)
Great swimming pool(9)
Negative reviews(52)
Guest User
Deluxe Double Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Exceptional Stay at The Ritz-Carlton Beijing
Our stay at The Ritz-Carlton Beijing was truly unforgettable. A special thanks to housekeeper 徐晶晶 (Ms. Xu Jingjing) for her warm and professional service. When we mentioned wanting to eat oranges, she surprised us with an entire plate of fresh oranges, along with gifting us a plush Ritz-Carlton lion—such thoughtful gestures that made us feel so cared for.
The hotel’s elegance and attention to detail, paired with such exceptional staff, made our experience amazing. Highly recommend and can’t wait to return!
Response from Property: Dear guests, thank you for choosing to stay at our hotel and sharing your stay experience with us. Thank you also for your overall positive feedback on our hotel services and rooms, especially for your recognition of our housekeeping staff Xu Jingjng. Our hotel is located next to the Financial Street shopping center, with convenient transportation and complete surrounding facilities. We will continue to wholeheartedly provide you with a comfortable and pleasant stay experience. Looking forward to your visit again and wishing you a happy Journey!
JaneDave
Deluxe Room (2 beds)
Stayed in May 2024
Family
5 review
4.2/5
Very Good
Posted on Jun 6, 2024
I was great everything was great only problem was safe in the room wasn’t secured and they didn’t fix it.
Response from Property: Dear Guest, Thank you for choosing to stay in our hotel and sharing your experience with us. I recognize your time is valuable and appreciate the feedback you have provided. First of all, thank you for your compliment for the overall stay experience. Secondly, for the safe problem that you mentioned, we are sincerely sorry for it doesn't function well enough to bring you the comfortable stay. As a teachable moment, we have shared your feedback with the relative department heads, we will ensure this issue is an isolate case, and it will not be happened again. We will upgrade our facilities as well as improve the service procedure to ensure the comfortability of our guest. I hope we could have another opportunity to provide the more satisfactory service to you in the future. In case there is anything I could assist you with in the meantime, please reach out anytime.
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2023
Family
5 review
5.0/5
Outstanding
Posted on Oct 22, 2023
Great view, convenience location.
Grace was very nice and helpful, hope to visit again.
Response from Property: Dear guest: We are very happy to see that you had a pleasant stay experience in our hotel. We will definitely convey your nomination of Grace and we will continue to work hard to improve quality. We sincerely look forward to your visit again and wish you a happy life!
Sean Anthony
Deluxe Double Room
Stayed in May 2023
Couples
23 review
3.2/5
Posted on Jun 4, 2023
The hotel was not so welcoming to me as a non chinese speaker. The receptiondesk and restaurant did not even greet me and only spoke to my chinese friend. The restaurant food was not so fresh and the sausage was undercooked. Granted, they replaced this with two new ones. It is not as good as other Ritz Hotels i have stayed at in the past. Tianjin is much better. I would like to see this hotel upgraded to be in line with other excellent Ritz hotels across China.
Response from Property: Please allow me, on behalf of the hotel, to express our sincerest apologies for your unpleasant experience. We will definitely make arrangements according to your preferences and provide you with higher quality products and services. Thank you again for your feedback and wish you a happy life!
Eon Jui
Deluxe Room (2 beds)
Stayed in Sep 2023
Solo travellers
9 review
5.0/5
Outstanding
Posted on Oct 24, 2023
Hotel was lovely, good environment, all staffs were very professional especially Jimmy the manager who checked me in, he had been very helpful. Would definitely come back next time when I visit Beijing again.
Response from Property: Dear guest, it's great to see you have a pleasant stay experience at our hotel. We will definitely convey your recognition of our colleague Jimmy's service, and we will continue to strive to improve the quality. Sincerely looking forward to your next visit and wishing you a pleasant life!
Rezamom
Deluxe Double Room
Stayed in Sep 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jan 9, 2025
Very friendly and clean.
Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. Thank you also for your positive feedback on our hotel rooms and services. The hotel is located next to the Financial Street shopping center, with convenient transportation and excellent surrounding facilities. We will continue to wholeheartedly provide you with a comfortable and pleasant stay experience. Looking forward to your visit again and wishing you a happy life!
Vivian Kong
Deluxe Double Room
Stayed in Mar 2024
Business travellers
2 review
4.0/5
Very Good
Posted on Jun 26, 2024
The staff were kind and helpful. Big rooms!
Response from Property: Dear Guest, thank you for choosing to stay in our hotel and sharing your experience with us. Thank you for your compliment for the overall stay experience. We are glad that you like our kind and helpful staffs and the big rooms. Looking forward to continuously providing the satisfactory service to you in the future!
Letao
Deluxe Double Room
Stayed in Oct 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 11, 2023
It is a wonderful hotel. Friendly staff and fantastic breakfast.
Response from Property: Dear Guest,  thank you for taking time to share your experience staying with us. We are glad to hear your compliments with our friendly staff and breakfast. Your comfortable stay is our premier task. We will continually work on providing you genuine care and personal service. Hope to see you soon next time.
Aang Hidjaja
Deluxe Double Room
Stayed in Jan 2024
Business travellers
40 review
4.7/5
Amazing
Posted on Mar 2, 2024
Front desk service can be improved
Response from Property: Dear guest, thank you very much for your feedback. We highly value your feedback and apologize for any inconvenience you may have encountered with the front desk. In order to improve our service quality, we will strengthen employee training, improve service awareness and skills, and ensure that every guest receives high-quality service. Again, your feedback is very important to us. We hope that you can visit our hotel again. We will be happy to serve you and make you feel our sincerity and care.
Guest User
Premier Suite
Stayed in Jan 2024
Business travellers
7 review
4.5/5
Great
Posted on Mar 3, 2024
Great place to stay.
Response from Property: Dear valued guest, thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had a great stay with us. Our team strives to provide exceptional service and comfortable atmosphere for all of our guests, and we are delighted to know that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back soon.
S@2022
Deluxe Double Room
Stayed in Jul 2023
Business travellers
190 review
5.0/5
Outstanding
Posted on Aug 20, 2023
Excellent location and service
Response from Property: Thank you for your support. Welcome to visit again!
Yip
Deluxe Room (2 beds)
Stayed in Feb 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Apr 2, 2024
Nice service
Response from Property: 【都市動人夜景】【二環以裏】【金融中心】尊敬的客人,感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興看到您對我們服務的好評。這是我們最大的榮幸。我們一直致力於為客人提供舒適、温馨的住宿體驗,您的滿意是對我們工作的最好肯定。我們將繼續努力,為每一位客人提供更好的服務和體驗。再次感謝您的推薦,期待您的再次光臨!
Guest User
Executive Deluxe Double Room
Stayed in Aug 2023
Business travellers
22 review
3.7/5
Posted on Sep 14, 2023
Not very good
Response from Property: Dear guest, thank you very much for choosing the Ritz-Carlton Beijing Financial Street as your destination for this trip. We apologize for not providing you with a great stopping experience during your stay. We have received your feedback . We sincerely hope that you can return to the hotel again and give us an opportunity to serve you again, in order to see our progress.
jimchentheman
Deluxe Double Room
Stayed in Apr 2022
Business travellers
36 review
5.0/5
Outstanding
Posted on May 6, 2022
Ripple, Leon, Coco,Lena,Ariel, Dylan都很给力
Response from Property: 尊敬的客人:非常高興看到您在我們酒店有一個愉快的入住體驗,,我們一定會轉達您對前台Ripple、Leon、Coco、Lena、Ariel、Dylan的提名認可,我們一定會不斷努力提升品質。誠摯地期待您的再次光臨,祝您生活愉快!
Zhuze
Deluxe Room (2 beds)
Stayed in Dec 2024
Family
6 review
3.0/5
Posted on Jan 26, 2025
How should I put it? The experience was average. Maybe it was because we received many foreign guests. Many facilities were not very friendly. For example, the button for opening and closing the elevator door was very high, the height of the toilet was also higher than normal, and the facilities were relatively old. I was woken up by the noise of the machines in the Financial Street Shopping Center next door at around 7 o'clock in the morning. After changing the room, I found that the room had several fire doors facing the outside. The service attitude was acceptable. There is still a lot of gap compared with the Ritz-Carlton, Shenzhen. The location is also average. Although it is within the second ring road, the transportation to the scenic spots is not particularly convenient. There are not many choices for eating around, and it takes more than one kilometer to walk to Xidan. I originally planned to stay for five days and paid the room fee, but I decisively checked out and changed hotels after two days. I will not choose this place in the future.
Original TextTranslated by Google
Response from Property: 【都市動人夜景】【二環以裏】【金融中心】尊敬的客人,非常感謝您對我們酒店的點評,我們非常重視您的反饋。首先,我們對您在入住期間遇到的問題表示深深的歉意。針對您提到服務的問題,我們非常重視,立即展開檢查和整改的工作;同時,我們也會協同酒店工程和客房部門進行房間設施設備檢查和維護,感同身受幫助客人把問題解決好,並提高客人的滿意度。再次感謝您的點評。