No. 16 South Guangshun Street, Chaoyang District, Beijing, 100102, ChinaView Hotel Details
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Donghuang Kaili Hotel Guest Reviews
4.5/5
Good
792 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(792)
Positive reviews(768)
Reviews with photos/video(79)
Friendly front desk staff(111)
Easy to get around(85)
Close to metro(40)
Convenient for shopping(38)
Large rooms(25)
Stayed multiple times(9)
Parking difficult(8)
Perfect for business trips(7)
Negative reviews(24)
Guest User
Holiday Superior Room (Double bed)
Stayed in Jul 2024
Couples
1 review
3.0/5
Posted on Jul 19, 2024
It has everything you need. Close to the metro station & close to the airport
Downsides are that it smells very bad (sigarets) & the light sensor underneath the bed is very annoying at night
Response from Property: Dear guest, thank you very much for your positive comments on our hotel, and thank you for your frankness in pointing out our shortcomings. We are glad to hear that the location and facilities of the hotel meet your needs. Indeed, our hotel aims to provide guests with all the necessities for convenience and comfort.
We are deeply sorry about the smoke problem you mentioned. We have a strict set of room cleaning and maintenance standards, but obviously we still have room for improvement in this regard. We will immediately investigate and strengthen the ventilation and cleaning of the guest rooms to eliminate the smoke smell and ensure that all rooms are fresh and odor-free.
The light sensor under the bed, we understand that this may affect your rest. We will check the relevant facilities and consider taking measures such as adjusting the sensitivity of the sensor or replacing a more humane lighting system to avoid inconvenience at night.
We are very grateful for your feedback as it is essential for us to improve the quality of our service. If you are willing, we hope to provide you with a more comfortable room during your next stay to express our apologies. At the same time, if you have any other suggestions or needs, please feel free to contact us, and we promise to do our best to meet them. Looking forward to seeing you again!
Thank you again for your valuable comments, we look forward to the opportunity to serve you again and show you our improved hotel environment.
Guest User
Superior Double Room
Stayed in Sep 2023
Solo travellers
1 review
4.5/5
Great
Posted on Oct 8, 2023
I stayed for 7 days and I must say it’s in a great location and incredibly good value for money
Response from Property: Dear guest, hello! Thank you for your review. We are honored to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
Superior Double Room
Stayed in Mar 2024
Business travellers
6 review
2.0/5
Posted on Mar 13, 2024
furnitures are too old, valve in bathroom has leakage, breakfast was worst part, there was no bread for breakfast,(no cheese, no butter,no jam). you only can eat boiled egg and coffee for breakfast. you can find better hotel nearby easily
Response from Property: Dear guest, thank you for choosing Donghuang Hotel! We understand that the issues you have raised have caused inconvenience to your stay and do not meet our standards of providing a comfortable accommodation environment for our guests. We will immediately investigate your room issue and take necessary steps to improve the situation. We will enhance the ventilation of the room, thoroughly clean the bathroom drains to ensure smooth drainage, and thoroughly clean and disinfect the room to eliminate musty smells and stains and improve air quality. We value your feedback as it helps us improve our services. We promise to take measures to prevent such problems from happening again and work hard to improve the quality of our services to ensure that all guests can enjoy a cost-effective and comfortable stay. Thank you again for your feedback and we hope to have the opportunity to provide you with more satisfactory services in the future.
bleublue
Superior Double Room
Stayed in Jul 2023
Solo travellers
23 review
4.0/5
Very Good
Posted on Aug 25, 2023
conveniencely located at metro station and close to the capital airport. good for travel if no need for additional facilities. room is big with panaroma view. breakfast spread is good enough. value for the price.
Response from Property: Dear guest, hello! Thank you for your review. It is a great honor to be recognized by you, and it also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again, and we will serve you wholeheartedly!
Majlessibidhendi
Tatami Room
Stayed in Jul 2023
Business travellers
40 review
4.7/5
Amazing
Posted on Jul 20, 2023
i booked this hotel for my clients, there were very happy , the hotel is close to teh subway station line 14 , and it means the connection to the Beijing Railway station is very good. and near to a shopping Mall and also a Pizza hut.
for my next clients i will choose this hotel again
Response from Property: Dear guest, hello! Thank you for your review. It is a great honor to be recognized by you, and it also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again, and we will serve you wholeheartedly!
Zia Ch
Superior Double Room
Stayed in Jul 2023
Family
3 review
3.5/5
Posted on Jul 15, 2023
Hotel location is really good. Just at the exit of subway. A lot of shopping malls and good restaurants around. Hotel has old building. Rooms were generally big and clean but due to old building there was some smell. Overall the service was good. Breakfast includes only a few Chinese dishes not much to eat for foreigners. Don't recommend to book breakfast.
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Donghuang Kaili Hotel and sharing your experience. We will continue to improve and innovate in our services in the future. Welcome to the warm and comfortable Beijing Donghuang Kelly Hotel again. We look forward to meeting you next time~
Chulsoon Jang
Superior Double Room
Stayed in Apr 2024
Business travellers
2 review
3.5/5
Posted on May 6, 2024
It was ok
Response from Property: Dear guest, hello! Thank you for your stay and your evaluation of our hotel. Customer satisfaction has always been our constant pursuit. Your opinions and suggestions are very valuable to us. No matter what problems occur during your stay that dissatisfy you, you can use the room phone to dial 6801 or 7599 to communicate with our supervisor, and we will do our best to solve the problem. We also strive to be "enthusiastic, considerate, flexible and reliable" in our services, so that guests can have a wonderful experience of "feeling at home". We apologize for not being satisfied with your stay this time and look forward to your visit again. I wish you a happy life and smooth work~
Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Sep 27, 2024
The hotel is in an independent courtyard with a very good environment. I booked it for my relatives and everyone was very satisfied. The hotel room is also spacious, bright, clean and tidy. The only drawback is that parking in the courtyard is charged.
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weifanxi
Superior Double Room
Stayed in Aug 2024
Family
19 review
5.0/5
Outstanding
Posted on Aug 22, 2024
I came to the Kelly Hotel again and felt at home. Thanks to Xiao Zhang and Xiao Yang at the front desk. I was upgraded to a suite. Very nice Chinese style decoration. Looking forward to seeing you next time
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6/8
Guest User
Chinese-Style Deluxe Room
Stayed in Aug 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The front desk staff was very friendly and helpful. They also gave me gifts and upgraded my room.
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Huahuadashu945
Deluxe Room
Stayed in Aug 2024
Family
2 review
3.5/5
Posted on Aug 13, 2024
The room was nice and the service was OK. But I was charged 126 yuan for parking for one night when I checked out, which was very annoying!!
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Guest User
Superior Double Room
Stayed in Jul 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jul 8, 2024
The room is very clean, the view is very wide, the service is very thoughtful, the buffet is also very delicious, especially Mr. He at the front desk is very welcoming, I will come again next time
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Guest User
Chinese-Style Deluxe Room
Stayed in Jul 2024
Family
25 review
5.0/5
Outstanding
Posted on Jul 4, 2024
It was late when we checked in, so the front desk lady upgraded us to a suite. After breakfast the next day, another front desk lady taught us how to make rubbings. It was a beautiful gathering of Beijing scenery. When we checked out, there was a very handsome young man named He. Because he gave us a card, I remember his surname was He, and he carefully asked us about our experience of staying.
Facilities: Although Donghuang Kaili is already an old hotel. But the settings inside are not old, but very new and clean.
Hygiene: Excellent
Environment: Because it is a high-rise building and is located in the prosperous Wangjing area of Beijing, the scenery outside the window, especially the night view, is very beautiful.
Service: The service is excellent, two young ladies and the young man named He, as well as the young man who answered the phone several times because of takeout and quilts, and the young lady serving the restaurant and an older sister, are all very good.
Attach a picture of the night view
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Guest User
Superior Double Room
Stayed in Apr 2024
Business travellers
17 review
4.8/5
Amazing
Posted on Apr 16, 2024
The receptionist Xiao Zhang was very warm and the hotel environment was excellent. Travel was convenient.
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Response from Property: Dear guest, thank you for choosing and praising Donghuang Hotel! We are very happy to provide you with a satisfactory accommodation experience. Your support and affirmation are our driving force. We are always committed to providing high-quality services and comfortable accommodation environment so that every guest can feel the warmth of home. Thank you again for your praise. We look forward to your visit again and provide you with better service. I wish you a happy life!
Guest User
Tatami Room
Stayed in Apr 2024
Couples
19 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Very good service
Convenient transportation, close to the subway and New World Department Store, convenient for shopping
Wangjing Street is at the back, suitable for travel, shopping, eating, drinking and having fun
Late check-out until 2 o'clock
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Response from Property: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. We will continue to work hard to improve our services and facilities to provide you with a more comfortable and pleasant accommodation experience. Thank you for your support and trust!