To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(759)
Positive reviews(732)
Reviews with photos/video(161)
Friendly front desk staff(149)
Classy environment(147)
Perfect for kids(94)
Delicious breakfast(55)
Many amenities(41)
Garden view(22)
Convenient parking(22)
Has play area for children(19)
Negative reviews(27)
Guest User
Deluxe garden view twin bed
Stayed in Jan 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jan 31, 2023
Amazing hotel to stay at. The service was excellent. Even though most of the staff can't speak English they allocated 2 staff members to assist us with all our needs. VIP treatment definitely. We even got our breakfast for free even though it wasn't included in the price. The park is huge around the hotel. Amazing stay. I will definitely go back there.
6/9
Response from Property: Thank you for choosing Beijing Riverside garden hotel ,we will continue to improve the quality of products and services! Looking forward to your next visit. I wish you a happy life and a good mood every day!
Guest User
Comfy Family Room
Stayed in Jan 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 27, 2023
I needed a place in between two destinations and this worked perfectly for me. A robot brought us extra slippers and the staff were happy to attend to our needs.
Guest User
Deluxe King
Stayed in Feb 2022
Friends
3 review
4.0/5
Very Good
Posted on Mar 9, 2022
Nice hotel with the great advantage to be located inside the Garden expo - a beautiful park with nice architecture from all over the world. Staff was nice, and the restaurant was good at dinner. Because of few customers, the choices at breakfast were reduced but still had enough variety and the manager was very attentive.
Guest User
Leisure 2-bed Room
Stayed in Sep 2021
Family
2 review
1.2/5
Posted on Sep 20, 2021
I go out many, many times every year. This is really the worst I have ever lived! The dirtiest! No one is a huge dirty hotel! ! ! There is dirt everywhere. The toilet is still cleaned. The seat ring was moldy! Overgrown with mold! Great disgusting! ! ! There are spider webs in the corners of the guest room. The door of the guest room is black and sticky. When I pushed the door, my hand was stuck with something as dark as a nasal mucus. The faucet and sprinkler water in the bathroom are very small, there is a rusty smell and the room we live in on the fourth floor does not have WI-FI, so we can only use the mobile phone 4G
Never had such a bad stay experience. Heart-stuck! ! ! Such an expensive room rate is known as a five-star. Is this the sanitary condition? ! The buffet arrived at 9 o'clock in the morning. Almost all the plates were empty, and I couldn’t eat it! You sell such rooms, don’t you plan to supply so many guests? !
In the evening, the room service staff came to clean the toilet. In front of me, first brush the toilet with a brush and then touch the toilet seat ring. I said to use the toilet water to brush the seat ring. How can we sit on it? She took out industrial vinegar for disinfection. The house smells like vinegar. I said that industrial vinegar is very corrosive and we can’t sit on it anymore. Finally, I left us with sitting circle paper.
My husband also said that you wrote that someone will give you a reward, but this is indeed an extremely bad experience of my stay. Let me give you a reference. Hey...
🧹Hygiene:
🔔Service:
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Guest User
Deluxe King
Stayed in Sep 2021
Business travellers
3 review
5.0/5
Outstanding
Posted on Sep 17, 2021
The hotel management is very good, in the garden expo garden. Very quiet, suitable for friends with poor sleep quality, walking and running are also very suitable. It just feels that many of the supporting recreational facilities are not open. The windows of the room are relatively small. No food in the surrounding area, only hotels or takeaways for meals
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6/8
Anonymous User
Leisure 2-bed Room
Stayed in Aug 2021
Family
46 review
4.2/5
Very Good
Posted on Aug 30, 2021
The hotel is in the Garden Expo Park, the environment is really good, the rooms are OK, the breakfast is good, and it is more suitable for bringing the elderly.
However, the flaw is that the toilet is dirty with scale, there is almost no Wi-Fi signal in the room, and the parking fee is 60 yuan.
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desmondw88
Deluxe King
Stayed in Aug 2021
Family
7 review
5.0/5
Outstanding
Posted on Aug 26, 2021
Navigating the hotel by car is very accurate. The hotel staff are active and enthusiastic. The rooms are clean and tidy. You can enter the Garden Expo from the hotel. The hotel is equipped with a children’s playground. Children can breathe fresh air outdoors or spend time in the hotel, which is very suitable Bring the children to play.
Special thanks to Chen Wenjun and Chang Fujun at the front desk. The children were a little noisy when they first came to the hotel. They patiently introduced the hotel to the children and soothed their emotions. Will come often in the future
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6/9
Guest User
Leisure 2-bed Room
Stayed in Aug 2021
Family
2 review
5.0/5
Outstanding
Posted on Aug 25, 2021
I made up the price difference and replaced it with a small yellow duck room that I thought about it. It was good value for money, the room was clean and tidy, the facilities for the children were very considerate, and the girl liked it very much~ I will bring the children to live next time. The location of the hotel is excellent, there is a small waterfall opposite, but the most favorite is the Beijing Garden. Children like to feed the fish there. The bamboo forest in the courtyard is especially suitable for taking pictures in ancient costumes...
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6/9
Graceyuyufenfang
Leisure 2-bed Room
Stayed in Aug 2021
Family
11 review
4.7/5
Amazing
Posted on Aug 23, 2021
In the Garden Expo, the location is unique. The garden in autumn is really beautiful, the natural taste and various buildings are the highlights. The more beautiful thing is that it’s easy to walk back to the hotel for a while. The feeling of living in the beautiful scenery is really pleasant. When checking in, the front desk took the initiative to adjust to a sunny room. The hotel is well managed and has a quiet atmosphere. Although the meal was a bit slow, the feedback was well received. Thank you very much for the coordination and sincerity of the hotel management staff. The baby is also very happy in the garden. In short, will go again.
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Guest User
Leisure 2-bed Room
Stayed in Jul 2021
Family
22 review
4.2/5
Very Good
Posted on Jul 11, 2021
I took my elderly parents and children to stay at the Riverside Hotel. Because the hotel is inside the Garden Expo, you can visit the Garden Expo for unlimited times. This is suitable for the elderly with poor physical strength to visit in the summer. The hotel is not far from Tianjin Garden, Jinxiu Valley, Guizhou Garden and so on. The food in the hotel's Chinese restaurant tastes good. Other aspects, such as service quality, hardware facilities, etc., have no bright spots.
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6/9
Guest User
Comfy Family Room
Stayed in Sep 2021
Family
2 review
2.7/5
Posted on Sep 23, 2021
If you want to sleep until you wake up naturally during the holidays, and then go for a breakfast that is not rich but fruitful, then it is recommended that you do not go to this hotel on holidays, because you will find that, not to mention breakfast, it is ordinary There is no tea, because there is no more, can I ask the waiter? They are already busy and don't know what to do, so they can't solve your problem! If we went at nine in the morning late and almost all the plates were empty, then I heard that colleagues who went there at eight said that there was no food and no place to sit, then it should be a problem with the hotel! Speaking of back to the room, when I checked in, I found that there were melon seed peels on the floor, but there were not many, only one. Was it uncleaned or cleaned, the waiter knocked another melon seed? Guess what 👀. The toilet is what I care more about. The first wet tissue is wiped. It is black, not particularly black. It is slightly black. I carefully looked at the mark on the toilet lid. I used two wet tissues to wipe it. Clean. So, give this hotel a three-pointer. After all, it is not easy for everyone, but I will not go again!