Guest User
November 4, 2023
I came to Beijing for a weekend for the Beijing Marathon and booked a hotel near Dongzhimen. If I could give Harbor International zero stars, I would definitely give it
The hotel is in an office building, and the place is relatively easy to find. However, after exiting the elevator, the hotel is in a relatively dark and dirty corridor. It should have two floors. The first room on the first floor is the hotel reception desk.
After checking in, I came to a room. The zipper of the window was loose and could not be closed properly (noise from the road directly opposite could be heard)
So I notified the housekeeper through WeChat and changed the room.
When I came to the second room, I stayed and took a closer look. It was completely different from the picture.
There was no shelf for luggage in the room, just a sofa and two small tables. There was no overhead light near the window, so it looked particularly dark.
The sofa near the window was particularly dirty.
There is no light switch for the whole house at the head of the bed (but there is a fake switch box which shocked me). The bed itself is very hard, and you can feel the springs underneath it when you lie on it through the quilt.
The sink is right next to the bed, and the overhead light on the sink cannot be turned on.
The sanitary napkin is a very peculiar setting, as shown in the picture above. There is no separation between wet and dry, the washing machine is right next to the shower, and the smell is very strong (later, through Ctrip customer feedback, the merchant also complained that his bathroom has no smell. Don't you read your own reviews? I am not the only one who said that the bathroom smells).
So I sent the housekeeper on WeChat and applied to check out (it was less than 10 minutes before I checked in). This was also the first time in my life that I decided to check out without sleeping.
Through Ctrip's intervention, the merchant is unwilling to refund the first night's room, which I can understand. Through communication with Ctrip customers, they tried to collect part of the liquidated damages and refund most of the rent, but the merchant still disagreed.
You know what is going on in your hotel.
Complete negative reviews help future consumers avoid lightning. I wish you closure soon.
Original TextTranslation provided by Google