Anonymous User
July 2, 2023
I stayed at this hotel for a total of five days. I chose this hotel because of the distance and price. It was very good on the day I checked in. The front desk gave me the wrong room card and replaced it promptly. I checked in on the third floor. There is no elevator in the hotel because my mother just had a minor surgery and it was not convenient to take the stairs to the third floor due to physical reasons. I contacted the front desk and wanted to move to the second floor. There were no rooms on the second floor that day and I was told to change the room the next day.
The next day there was a change of person at the front desk, so I called the hotel and asked if there was a room on the second floor that could be changed. We had agreed the day before that we wanted to change to the second floor. The front desk told me that there was a room but it had not been cleaned. I told me what time it would be when we could get it cleaned. Waiting for the staff on duty, a girl wearing glasses and a blue shirt was very impatient and said that there was no time to clean it and contact me. Then we waited for her to call and we went to see the room. The window was an aisle window and the room was very dark at the end. Did you do it to me on purpose? Looking for a room like this? I gave up on changing rooms and called her to clean the room on the third floor. She said someone would come over in the afternoon to extend the stay. We waited until no one came at 4:30 in the evening and made another call. Then she came to clean the hotel. Who is the hotel to extend the stay? Cleaning at almost five o'clock in the evening? When I checked out, I caught up and it was her who scanned my payment code to refund. But maybe because of network problems, I didn't receive it right away. So I asked her and I said I didn't receive it. She said, are you sure you didn't receive it? If I receive it, will I tell you that I didn't receive it? I seem to owe you something? Speechless
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