Guest User
April 6, 2025
Our whole family spent three very pleasant days here during the Qingming Festival. There were people of all ages, and we were all very satisfied whether we were playing, resting or relaxing in the hot springs. All the hotel service staff provided very good service without being overly warm, whether it was the front desk check-in staff, the staff who helped the children with face painting, or the service team at the hot spring center. Although the hotel was almost fully booked during the Qingming Festival, all the staff worked very well and were a very experienced and well-managed team. In particular, our housekeeper Xiaomei responded very promptly from before the trip to the end of the trip, and helped to deal with various issues, big and small, from booking additional rooms to calling concierge services. If you want to make some small suggestions, the phone response can be more timely. Sometimes no one answers the phone. Also, the room can be equipped with a small soap. 
In addition to the service, I would also like to share my experience at Muyun Hot Spring. The interior of the hot spring is very well designed. There are some small pools with partitions for people to take a rest, and there are also medium and large pools with high playability. There are relatively few outdoor pools, but they are enough. The overall cleanliness is acceptable, cleaner than other nearby hotels. 
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