Xishan Hot Spring Hotel Reviews

Response from Property: Dear guest, hello! Thank you very much for your good review and detailed feedback! We are very happy that you are satisfied with our staff, cleaning service, buffet breakfast and hotel location. You mentioned that the staff is friendly and helpful, and the cleaning staff cleans the room in a timely manner every day, which are all our efforts. We are well aware that high-quality service can make your trip more enjoyable, and we are glad that these efforts have been recognized by you. The buffet breakfast has a rich selection and the hotel is close to the subway station, which provides convenience for your travel. We are glad that these details meet your expectations. Although you did not have time to experience the hot spring pool this time, we look forward to your next visit. We believe that you will like our hot spring facilities. Thank you for your affirmation of the free laundry room, which is also part of our convenient service for guests. Looking forward to your visit to Xishan Hot Spring again, we will welcome you with better service!

Response from Property: Dear guest, hello! Thank you very much for your sharing and valuable suggestions! We are very happy that you enjoyed the time spent with the local family and approved the taste of salmon sashimi and spicy mud. At the same time, you mentioned that the game area suitable for the whole family is great, which makes us feel relieved because providing a happy experience for family guests is what we have been working hard for. Regarding the issue of cleanliness of the bathroom in the hot spring area you mentioned, we are deeply sorry. Thank you for your reminder, we will take immediate measures to strengthen the cleaning of the bathroom in the hot spring area to ensure the cleanliness and comfort of the environment. Your feedback is very important for us to improve the quality of our service. Thank you again for your suggestions and support! Looking forward to your visit to Xishan Hot Spring again, we will welcome you with better service!

Response from Property: 尊敬的客人，感謝您的美好評價！我們非常高興您在這裏的體驗如此愉快，感受到放鬆與舒適。您的認可是對我們最大的鼓勵，我們會繼續努力，保持設施的整潔與完善，讓每一位客人都能享受到友好、貼心的服務和美味的食物。期待您下次再來，繼續在這裏留下美好的回憶！

Response from Property: Dear guest, hello! Thank you very much for your enthusiastic evaluation and sharing! We are very happy that you and your family had a great time in the hotel, and it is an honor to bring your vacation to a successful end. The hotel facilities you mentioned, such as the large playground, children's club, cat cafe, games, swimming pool and spa, are all carefully prepared for family guests. We are glad that they have added more fun to your journey. Especially Mr. Huang in the children's club, his enthusiasm and professionalism must have left a good memory for the children. Although there may be some obstacles in language communication, we are deeply moved by your understanding and support. We will continue to work hard to improve the language skills and service level of our employees to ensure that every international guest can feel our hospitality. Thank you again for your recognition and support, and look forward to your next visit. I wish you a happy life!

Response from Property: Dear Guest,Thank you very much for your detailed feedback on your stay at Xishan Hot Spring Hotel. We are delighted to hear that you and your family enjoyed your time with us, especially with the variety of swimming pools, indoor parks, and activities available. It's wonderful to know that our hotel met your expectations in terms of cleanliness, food quality, organization, and room maintenance.We truly appreciate your constructive suggestions for improvement. Your comments regarding the food menu and language support are very valuable to us. We will consider incorporating more international options into our menu to cater to the diverse tastes of our international guests, including Western options that would be more familiar to children.Additionally, we recognize the importance of clear communication and will work on translating key instructions and information into English. This will help ensure that all guests, regardless of their language background, can fully enjoy their stay without any inconvenience.Once again, thank you for choosing Xishan Hot Spring Hotel and for taking the time to share your experience with us. We look forward to welcoming you and your family back in the future, and we will strive to make your next stay even more memorable.Best regards,亲爱的客人，非常感谢您对西山温泉酒店住宿的详细反馈。我们很高兴听到您和您的家人享受了与我们在一起的时光，尤其是各种游泳池、室内公园和活动。很高兴知道我们的酒店在清洁度、食物质量、组织和房间维护方面都达到了您的期望。我们非常感激您提出的建设性改进建议。您对食品菜单和语言支持的评论对我们非常有价值。我们将考虑在我们的菜单中纳入更多国际选项，以满足我们国际客人的多样化口味，包括更受儿童欢迎的西方选项。此外，我们认识到清晰沟通的重要性，并将努力将关键指示和信息翻译成英文。这将有助于确保所有客人，无论其语言背景如何，都能毫无不便地充分享受他们的住宿。再次感谢您选择西山温泉酒店，并抽出时间与我们分享您的体验。我们期待在未来欢迎您和您的家人再次光临，我们将努力使您的下一次住宿更加难忘。最好的问候，

Response from Property: 距離市中心一小時車程，交通便利。房間寬敞舒適，水療設施齊全，體驗感不錯。不過，水療中心和室內温泉池在旺季時較為擁擠，人多時可能需要排隊等候。相比之下，冬季室外温泉池人少且環境舒適，是放鬆身心的好去處。餐飲方面，自助餐品種豐富，但整體質量一般，部分菜品口感和新鮮度有待提升。總體而言，適合休閑度假，但部分細節仍有改進空間。

Response from Property: 尊敬的客人，您好！非常感謝您抽出時間與我們分享您的體驗。我們非常理解您此次旅行的需求與感受。西山温泉一直致力於為不同類型的客人提供多樣化的體驗，雖然可能在商務旅行方面還有待進一步完善，但我們很高興您對房間的大小、設施設備以及WiFi的改進表示認可。您的反饋對我們來説非常寶貴，我們將努力提升我們的服務，以更好地滿足商務旅客的需求。關於語言溝通的問題，我們會加強對員工的培訓，以提高我們的多語言服務能力，確保每一位客人都能享受到順暢的溝通體驗。至於早餐，我們非常期待您的下次嘗試，相信您會喜歡我們的餐飲選擇。最後，對於您提到的接待處較多導致差點迷路的問題，我們深感抱歉。我們會考慮進一步優化標識系統，以便於客人的導航。再次感謝您的建議與反饋，期待您的再次光臨，我們將努力為您提供更加舒適便捷的體驗！

Response from Property: Dear Guest,Thank you so much for choosing our hotel and for sharing your experience with us! We are delighted to hear that you found our hotel comfortable and friendly, and that you were able to communicate effectively with our staff despite the language barrier. Your positive feedback means a lot to us.We are committed to providing a comfortable and enjoyable stay for all our guests, and we are glad to know that you felt the hotel had everything you needed. We look forward to welcoming you back again in the future!Thank you once again for your kind words and for choosing our hotel. We hope to see you soon!尊敬的客人：非常感谢您选择我们的酒店，并与我们分享您的体验！我们很高兴得知您觉得我们的酒店舒适且友好，尽管存在语言障碍，但您仍能与我们的工作人员有效沟通。您的积极反馈对我们意义重大。我们致力于为所有客人提供舒适愉悦的入住体验，很高兴知道您觉得酒店具备了您所需的一切。期待在未来再次迎接您的光临！再次感谢您的好评，感谢您选择我们的酒店。希望不久后能再次见到您！

Response from Property: Dear Guest,Thank you very much for your positive feedback about your stay with us. I'm delighted to hear that you found your room quiet, spacious, and nicely appointed, as well as clean and comfortable.We take great pride in ensuring that our rooms meet the highest standards of comfort and cleanliness, and it's wonderful to know that you enjoyed the amenities we provide, including the comfortable bed and furnishing, as well as the well-appointed bathroom with its thoughtful separation.Your satisfaction is our top priority, and we're always looking for ways to improve our guests' experience. We hope that you'll consider staying with us again on your next visit.Thank you once again for choosing us, and we look forward to welcoming you back soon.Warm regards,

Response from Property: Dear Valued Guest,Thank you for sharing your experience at our hotel. We are delighted to hear that you found our services and facilities to be great and that your daughter enjoyed her time at the water park and indoor playground. It's wonderful to know that the overall experience met your expectations, especially with the inclusion of a buffet lunch in the ticket price.We apologize for the inconvenience caused by the lack of a café or shop on the ground floor for purchasing snacks and light bites. Your feedback is important to us, and we will look into the possibility of adding such an amenity to enhance our guests' experience.We hope to have the opportunity to serve you again in the future and to provide an even better experience, taking into account your valuable suggestions.Wishing you and your family all the best, and we look forward to welcoming you back soon.Warm regards,

Response from Property: Dear guest, thank you very much for sharing your stay experience with us. Every partner of the hotel is constantly striving to provide more refined and timely service to every guest who arrives. We are glad to see your recognition of the hotel. Regarding some of the issues you mentioned, our facilities and equipment are constantly being updated. All hotel staff look forward to your next stay and believe that we will provide you with a more perfect stay experience!

Response from Property: Thank you for your positive feedback! We are delighted to hear that you had a beautiful accommodation and enjoyed the delicious buffet during your stay. It warms our hearts to know that your experience at the springs was unforgettable.We strive to provide a comfortable and enjoyable experience for all our guests. It's great to know that you had a memorable time at our springs. We take pride in offering a serene and relaxing atmosphere for our guests to unwind and rejuvenate.Your satisfaction is important to us, and we appreciate you taking the time to share your experience. Should you have any future inquiries or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay!

Response from Property: Thank you for your comment! We are delighted to hear that you found our hotel to be family friendly with great activities for families with children. We strive to create a welcoming and enjoyable environment for all guests, including families, and we are pleased to know that our efforts have made a positive impact on your stay.At our hotel, we aim to provide a range of activities and amenities that cater to families with children, ensuring that both kids and adults have a memorable and enjoyable experience. From children’s activities to family-friendly dining options, we want to make sure that every member of the family feels comfortable and entertained during their time with us.We appreciate your feedback and are glad that you have highlighted the family-friendly aspects of our hotel. If there is anything else we can do to enhance your experience or if you have any specific requests, please feel free to let us know. We are here to make your stay as pleasant and convenient as possible for you and your family.Once again, thank you for choosing our hotel and for sharing your positive feedback. We sincerely look forward to welcoming you and your family back in the future for another enjoyable stay. If you need any assistance or information, please do not hesitate to reach out. Have a wonderful day!

Response from Property: Thank you for your feedback! We're glad to hear that you had a great time overall, despite the hotel being full and busy. We strive to maintain a friendly and professional staff who are committed to providing excellent service.It's wonderful to know that you enjoyed the hot springs and found a variety of activities for kids to do. Creating a fun and engaging environment for families is one of our priorities.We appreciate your positive feedback about the buffet. We pride ourselves on offering a wide selection of delicious food and ensuring a satisfying dining experience for our guests.We apologize if you found the rooms to be a bit small. Your input is valuable to us, and we will take it into consideration as we continue to improve and enhance our accommodations.Thank you once again for choosing our hotel and sharing your experience. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Have a wonderful day!