Bergamo Inn 21

The location was great, walkable from both the old town and train station. The room was very nice and the bathroom was good. The bed was huge! You have to check in online before getting there. Once we got into the building it was straightforward enough. The adaptors we had wouldn’t work in the sockets. We had to use the sockets in the bathroom and for the kettle. Not sure if these were new types of sockets? I think they had usb but not the same versions we had. At checkout there was a staff member there however that was the first person we saw. We tried to get late check out by messaging but didn’t get a response until hours later. I would stay here again.

This is a supposedly online accessed hotel with no staff onsite and room access arranged online- only the system does not work so accessing your room is impossibly difficult. When you get into the hotel past the other people standing on the street also trying to get into their room don’t bother calling the phone helpline - nobody answers.

please be careful ! the worst hotel I have ever been to. one big fraud. after arriving at the place, the pin for the room does not work, it means it works because the tablet shows the inscription "welcome" but the door does not open! no help from the staff, no service at all, only a hotline from India... now they don't want to refund the amount for the accommodation! they charged an additional penalty for canceling the reservation because I did not show up at the hotel (I tried to enter the room half the night) the hotel service is outrageous! avoid this place!

DO NOT BOOK THIS HOTEL - because you will pay for your stay, but not get into your room at all. We had a prepaid booking for 2 nights. When we arrived, the front door was closed, no one answered the door bell, or the phone to the hotel. So we suddenly found ourselves without a room to stay in, although we paid for it already. The next morning, we were desperate to get into our room, so we went to the hotel again. But it was the same story all over again - the front door was locked, no one answered the doorbell or the phone. We realised we had to get a different hotel, and ended up, not only spending vacation time searching for a new hotel and running around the city with our luggage, but also paying for a whole other hotel room. We still haven’t gotten in touch with Bergamo Inn 21, and they have not refunded our money, or tried to contact us at all. Do not book this hotel! They’ll steal your money and provide you no room to stay in.