Ibis Budget Berlin Ost

I was satisfied, nothing special

Wifi was unfortunately not usable otherwise everything was ok

The adventure starts here! This slogan greeted me at reception when I wanted to check in after 7 p.m. on a Friday evening with temperatures over 30 degrees. The room was on the 3rd floor and the friendly receptionist asked me if I needed a lift. When I said yes, he explained to me that the hotel lift was unfortunately broken, but that I could leave the hotel and use the lift in the building next door and then get back into the hotel via an entrance to the room on the floor. The room was furnished as expected, very well decorated and clean. There was even air conditioning, although I would have liked a small fridge. The window was folded open so that the outside temperature was also in the room. The hotel is located at a fairly busy intersection with a tram stop. So of course I closed the window and wanted to turn on the air conditioning. Unfortunately, the operating instructions did not match the control element of the system. A friendly and helpful employee who I spoke to in the hallway explained how it worked: set the temperature control to the maximum RED, put the on/off switch in the right position - which unfortunately wasn't labeled - and then regulate the ventilation as required. When I pointed out that the room was already much too warm and I didn't want to add any more heat, she told me that was fine, because the system was switched over in winter and that it would of course take a while for the desired effect to take hold. Hours later I had the choice: either not being able to sleep because of the heat, or opening the window wide, letting in the now cooler night air and not being able to sleep because of the traffic noise... . In any case, the air conditioning wasn't working. The same friendly employee confirmed this to me when I handed in the key the next morning, saying that she had unfortunately discovered this the night before. She took it as a hint that a socket was loose and a reading lamp on the bed wasn't working either. The breakfast was appropriate for the price in terms of selection and quality, unfortunately there were no hot dishes on offer.

To avoid! Disorganized hotel, useless and incompetent staff. Following a late arrival, the machine to automatically check in was out of order. We contacted the hotel who did not understand a word of English or French, he was unable to find our reservation and invited us to find another hotel at 1:30 in the morning. So we found ourselves without a hotel, because he did not want to make an effort to understand. We will never set foot in an ibis budget again because spending the night in your car after a 7-hour drive is no thank you!! So avoid this hotel if you do not want to end up on the street. Their response via Google further supported my thinking, we checked in online, we informed the hotel that we were arriving after 11 p.m. and that check-in would be autonomous... it does not matter, we found a much better hotel the next day, where we were respected until the end.

Lovely receptionist... but the comfort in the rooms is minimal in terms of bathroom and toilet. View of the tram and the buildings opposite and a very nice Turkish restaurant that saved us two evenings out of three. Few restaurants in the area.