Boston Back Bay Hotels

Nice stay at the Sheraton. We had a recently refurbished room. It was excellent with a comfortable bed and very nice shower. There was an amazing view of the Charles River which was a bonus. The location of the hotel is great with an adjoining mall and lots of eating places. The HOHO bus stop is very close by.

The room assigned to me upon arrival was not cleaned, so I had to wait to be assigned another room, which was inconvenient, and the fact that the cleaning was not done thoroughly was unfortunate. I would have been upset if I had thought it would be as hygienic as Korea. They cleaned the room every day, but they didn't change the blankets. They just re-set them. So there were hairs and cookie crumbs in the blankets. 🥲 I didn't want them to fight, so I cleaned them up~^^

Traveled to Boston with our family of 5, 2 adults and 3 kids ages 12, 11, and 8 to see Twenty One Pilots at TD Garden. I booked a corner suite with a city view on a high floor and that’s exactly what we got. The room was way more than I expected and was so happy with it. Wall to wall windows with an amazing view, 2 queen beds that were comfortable and cozy and we had a roll in bed brought to the room for my daughter. The roll in bed was an Actual bed, not an uncomfortable cot! Even with the extra bed we still had so much space. The best part of the room in my opinion was the fact that floor was laminate wood! No nasty hotel carpet! Also had a full size leather couch, fridge, 3 night stands, spacious closet, plenty of lamps and light and the air conditioning/heat worked beautifully! The bathroom was clean and shower was amazing with a rain shower head, frosted glass doors and all tile. Bar 10 restaurant and bar in the hotel had 24 hour room service and also breakfast. The food was phenomenal. On site Starbucks in lobby as well. Super easy access to the Subway, only one block over. The Westin is connected to shopping mall with high end designers I.e LV, Gucci, Jimmy Choo etc which is a big plus! There were a couple of Cons though…Valet parking was great but they failed to mention that it would cost $75 per day! There’s a parking garage across the street to use for a fraction of the price. I booked our room with a package to include breakfast each morning for all 5 of us, kids 12 and under are free. However, morning 1 we ate and they brought the bill over for $160….they made the correction and all was good. Breakfast day 2, the policy all of a sudden changed to kids under 5 eat free…. And my husband and I ordered bloody Mary’s which were priced at $10 each which we planned on paying for since that’s not included. The price for those 2 drinks mysteriously increased from $10 each to $18 each! Lastly, the hotel listed and pictured a pool as one of the amenities which was the main reason for booking because of my kids. However, at Check in I asked what floor the pool is on to which they said unfortunately we don’t have a pool….When I reserved the corner suite for 2 nights with breakfast included it was $504 per night, after taxes total was around $1200 at Check in but they charged us a total of $1,950! So an extra $700 was added for what I have no clue.

The hotel room's thermostat was set at 68 degrees F when we entered but we found it to be quite warm, so we turned the thermostat down to 65 degrees, then further to 62 degrees because the room was still quite stifling. Around 2:00 a.m., uncomfortable and sweating while trying to sleep, we called the front desk and told them that we had lowered the thermostat to 60 degrees F but that the heat was just as warm as when we first entered the room (there was no way to measure it but I'm guessing it was close to 80 degrees). The front desk told us that the thermostat only controls the heat; that is, lowering the temperature will not actually cool the room or turn the heat off. They told us that the only way to stop the heat was to turn it OFF. We were also advised to open a window, which we did; but the noise from the city outside did not help us get a good night's sleep at all, and the room took a while to cool down enough to be able to sleep comfortably. This one issue---the extremely warm and uncomfortable room---is enough to make us not return to this hotel in the future.

This is the second time I stayed at this hotel. The basic accommodation conditions of Four Seasons, such as quilts, pillows, air conditioning, bathroom, spacious rooms, etc., are beyond doubt and must be excellent and reliable. There is a high-quality Japanese restaurant downstairs, which is modern. The SPA is very good. The only thing that is not as good as the old Four Seasons Hotel in Boston is that the room is just very modern, without any style.

Is an old hotel with full of character. Lift is a mixed of modern and old. It is well situated, across the road is a huge supermarket. Amtrak train station is just 5 mins walk away. Room is a little small and the Aircon cannot be controlled. Shower water pressure is good. Best thing I like is a big kitchen with microwave and coffee machine. Even a 5 star hotel do not have this. Checked in and out is super easy. Overall I like this hotel.

This is a newly opened hotel in Boston, so the facilities are all new and there are no problems. The design is also OK. The surrounding streets are very safe. But looking out the window, you can only see other buildings, and there is no scenery. The hotel breakfast is above average.

There were flies in the room. Never experienced any Mandarin Oriental Hotel. Shock.

Arrived at the hotel around 2 pm and fortunately the room has ready, however we had a room located far away from the elevator, in fact my room is at the end of the of the hallway 😑 the room is small with old furniture, there was some cracks on the wood panel. There is no fridge and the AC was so noisy. The bathroom is good - I think it has been renovated. With the price we’ve paid I think I just bought the ‘location’ instead of the room as it is a very standard room, considering it is a 5 stars hotel.

Very nice hotel, very clean and quiet. The room service is great. I called for water, toothbrushes, and kettles, and they were all delivered quickly. The takeaways I ordered were also delivered to the room. The location of the hotel is very convenient. I will stay here again next time.