Hotels in Bournemouth City Center, Bournemouth

Antique hotel in a very good location close to the beach however no nothing is guaranteed by the hotel. There is no option to book parking (first come first serve basis), they can’t guarantee a good view to the sea even through you book a sea view room (you can end up to the side of the hotel which allows you a glimpse to the sea and that’s not what you really want and pay for). When trying to call the hotel goes to a customer service desk then they transfer you to the main reception which ends up with a dropped call several times considering the call is being charged per minute (we’re not in the 80’s, take some ownership for this please), if you finally get through they won’t be able to reserve a parking space at the hotel and guide you to park elsewhere (this you can literally do yourself without the hassle and waste of time). None of these (parking and room selection) are communicated precisely until you check in which in essence makes no sense when you want to plan your stay ahead. Overall the staff is kind and friendly so no improvement needed here, the opportunity stands for the hotel management who implement procedures and policies. The rooms have a heavy smell due to the age of the building, there is a brochure that explains refurbishment undergoing in that sense. Wifi - you can have daily access if you pay for wifi (I believe it was £7/24 hours) , this is also a thumbs down nowadays (tips: if you want to charge for wifi include this in the overall price fees so people don’t obviously pick on this or just offer it with the stay like a respectable business - a coffee shop where you spend £3 for a coffee offers it for free on a daily basis, think about it). Looking at breakfast - there is full English or cereal, oats and fruit. The terrace looks pretty nice, well looked after, a nice oasis to relax your senses listening to the sea waves. There is a chess board on a bigger scale just on the terrace, this if a nice setup and addition to the hotel vibe. Thank you for the welcoming, until next time look forward to your improvements updates.

Location is great. Service is good. The day we went don’t have hot water, but they are fixing the problem.

The whole stay was good, first class stay , my Fiancé is in a wheelchair, the room was a great help designed to help with her disability, The Staff was helpful to make our stay great, would recommend the Grove Hotel to anyone.

Reception and breakfast staff were excellent. Our family room (Ken dodd) was very big and comfortable. We also enjoyed the english breakfast each morning and loved the convenient location close to major attractions. 3 star celebrity theme hotel is a little bit outdated but maintained very nicely, clean, and will definitely recommend and visit again.

Good hotel with lack of attention to details. 😬 Breakfast food is average, almost no fresh fruits (apple and overripe banana), and not many veggie options, but the staff is lovely (more hospitable than people at the reception), each day the chef was busy but kept smiling to all guests around, nice way to start the day, thanks!:) Spa area is lovely, great tor the gloomy days!:) Room was ok, no windows to be opened thus no fresh air.. water temperature was rather low, couldn’t really enjoy the shower.

La chambre est propre, l'hôtel typiquement anglais mais le service laisse à désirer...Les jeunes réceptionnistes, rien à dire, courtois mais une réceptionniste nous a traité comme des bandits qui viennent volé...alors que nous etions en costumes...elle a compris très vite son erreur quand on lui a dit que nous logeons dans l'hôtel et que c'était normal de visiter et de chercher la psicine, le fitness... Et le check out...ne m'en parlez pas....heureusement que la jeune receptionniste a rattrapé l'erreur de son collègue...je trouve impersonnel... Pour la chambre, pour un 4 etoiles, il est où le frigo?

I had a fantastic experience at this hotel. The location is perfect — close to everything I needed, with easy access to public transport and local attractions. The room was spotless, and the entire hotel was very well maintained, which made my stay feel even more comfortable. What really stood out was the staff — everyone I encountered was incredibly friendly, welcoming, and helpful. They went out of their way to make sure I had everything I needed. Highly recommend and would definitely stay again!

In fact, environmental sanitation and services are OK, But at the beginning, I was very angry. I was arranged in the corner of the second floor. There was no elevator. I had to carry the box. The parent-child room was obviously changed to a big bed room. The hotel said that there was no room and gave us the wrong information when we booked the room. So I added a bed to me. The room became very crowded. The toilet is huge. The lamp at the table also fell off, which looked very dangerous. The bed is the most comfortable I have slept on this trip, not too soft.

I booked for celebrate my husband's birthday. Staff very nice and helpful. They prepared the card and some chocolate for us to celebrate. And our room is Seaview room that so nice. Location very good. I have a great trip with my family in Bournemouth.

Hotel very dated. Ceilings cracked, and floorboards creaked. The whole hotel needs renovating. Staff on reception were lovely. It’s just a shame the hotel looks so old.