The staff were simply excellent and made this trip for us. The room was ok although the furnishing and decoration was dated. The room did have cobwebs hanging from the ceiling though and it could have been in a better level of cleanliness, but this would have required modernisation of the room itself. The bathroom was ok but not like in the pictures on the site - again it needed modernisation. The Spa facilities were excellent as was the gym. Food was excellent. Overall, it was a mixed bag - we loved aspects of the hotel, although we had to upgrade to get a room we found acceptable. However, for the price it was actually very good - for spa and hotel facilities it was great - the pool and sauna and gym are very good. The staff were super helpful and polite.