To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.6
Service8.8
Cleanliness9.0
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All reviews(121)
Positive reviews(19)
Reviews with photos/video(5)
Negative reviews(2)
Guest User
2 Ddbl No Sofabd
Stayed in Jun 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Jul 17, 2025
Very nice hotel nice and clean and quiet. The front desk was very courteous and helpful.
Krissy1385
King Room
Stayed in Nov 2024
Couple
2 review
10/10
Outstanding
Posted on Jan 1, 2025
The Hyatt in Braintree was great. Room was up to date, clean and perfect size for two or more people. The staff was very friendly and helpful.
Wenting Tang
2 Ddbl No Sofabd
Stayed in Nov 2023
Family
1 review
10/10
Outstanding
Posted on Dec 9, 2023
Service was great. Breakfast was basic not fancy but good enough. Love the location right across from a busy shopping mall.
Guest User
King Room
Stayed in Mar 2025
Travelling with friends
5 review
10/10
Outstanding
Posted on Apr 22, 2025
The breakfast is delicious, especially the freshly squeezed juice, which is my favorite. The potatoes, sausages and eggs are also delicious. The room is large and comfortable. There is free coffee and complete facilities. I like it.
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Eugenio José
King No Sofabed
Stayed in Aug 2024
Couple
2 review
9.0/10
Great
Posted on Sep 26, 2024
The staff, facilities, cleanliness and services were all very good.
The excellent service provided by Bruno at reception is also worth mentioning.
The inconvenience was getting into the hotel by car, as you have to cross a double yellow line or continue along the access road and, with less traffic, cross the double line and go around some premises in a winding manner to access the hotel parking lot.
The GPS was also not very precise when it came to getting to the reception.
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Guest User
2 Ddbl No Sofabd
Stayed in Dec 2023
Business traveller
39 review
2.0/10
Posted on Jan 27, 2024
Don't stay here!
Service: The room was not cleaned. I told the front desk clearly that I needed daily service, but they still didn't clean it. I asked the front desk if there was a complaint hotline, and they told me there was none. The black woman at the front desk looked so sexy. I said they didn't clean it even though I told them. They winked at me and said they would send someone to do it later. What can I do for you? No apology. The room was cleaned by just dumping the toilet garbage. There was paper on the floor. They were like police, pretending not to see it!
Breakfast was also average, not as good as what I had in other hotels!
The room was also very old and noisy!
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Guest User
King No Sofabed
Stayed in Jun 2023
Business traveller
95 review
8.5/10
Very Good
Posted on Sep 18, 2023
The location is relatively remote, the room is quite spacious, and the service attitude is okay. The breakfast is average, there are too few choices, the price is cheaper than other places, and the price/performance ratio is okay.
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Guest User
High Floor Guest Room With King Bed And No Sofa Bed
Stayed in Feb 2024
Business traveller
5 review
10/10
Outstanding
Posted on Mar 19, 2024
Better than expected. There is also a coffee machine, which is nice.
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Anonymous User
King Room
Stayed in Sep 2023
Solo traveller
5 review
3.0/10
Posted on Jan 19, 2024
I only cleaned the house for two days a week, and money was stolen from me. I didn't find out until the day I left, so I had to forget it because there was no evidence.
I arrived at the hotel at 1 a.m. on the night of check-in and was told that there was no reservation for me. The three people behind me walked in and entered the room directly, but the manager told me that there were no rooms. Fortunately, Ctrip helped find the reservation and I checked in smoothly.
I will never stay in this hotel again. The service staff was also very indifferent. Overall, the experience was very poor.