Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 10, 2025
Yasmineeee
My stay at Peppers was fantastic. The hotel is clean, beautiful, and very comfortable, with a great location. Housekeeping was outstanding and kept everything spotless. My expectations were definitely met with the room.
Only two small negatives: the restaurant downstairs is extremely overpriced, and when I called 40 minutes before check-in to see if I could get my parking pass early, I was told no — I’d need to buy a normal ticket and then the pass at check-in, which felt inconvenient.
Overall, I was really happy and would definitely stay here
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Price per night from:JPY 17,452
Posted on May 20, 2026|Superior Twin Room with Balcony
Guest UserThe hotel's location is convenient, within a 10-minute walk to Central Market. The room was clean and soundproof, and the environment was quiet.
Special praise: The hotel staff were incredibly thoughtful. I was on a 2-day tour, so I had two separate stays and stored my luggage at the hotel. However, the local tour was delayed, affecting my check-in and luggage retrieval time. They were excellent, confirming everything via email, helping to arrange things, and even delivering my luggage to my room. Truly, truly fantastic! 👍👍👍
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Price per night from:JPY 12,557
Posted on Sep 3, 2026|Classic Twin Room
Guest UserClean, comfortable, and cozy. The European-style breakfast is an acquired taste but very delicious. There are other dining options nearby. Free parking with plenty of spaces. It gets quite busy on weekends because there's a sports bar, casino, and other interesting amenities. However, everything is very well organized and doesn't interfere with your stay.
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Price per night from:JPY 16,222
Posted on Sep 8, 2026|Superior Room
Anonymous UserGreat location, great staff. But nothing amazing, felt a little outdated in rooms. Also amenities, mini bar, room service were very basic. Rooms with bathtubs should have bath salts. I know they are planning on opening a sauna/steam/cold plunge, which will definetly make stays more pleasant. Good, but just felt little outdated today with all amazing hotels around. I spend a lot of time in hotels, traveling both for work and pleasure, and I appreciate when hotel rooms have good quality tea, better snacks than just crisps and chocolate, nice bath items etc. For me, it was outdated.
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Price per night from:JPY 21,709
Posted on May 3, 2026|Grand King Room with City View
Rachel KellyVery happy with the service regarding my order for additional services - eg surprise flowers and a birthday cake. All was very well communicated and the execution was exceptional - was a lovely surprise for my partner. Breakfast was also delicious. Thank you Grand for making our stay truely memorable.
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Price per night from:JPY 29,087
Posted on Sep 6, 2026|Classic Room With Bath
Guest UserThe location is great, right in the city center, and the room is very spacious with plenty of storage. It was very quiet both inside and outside the room during my three-day stay. The facilities are a bit old overall, but the room was cleaned exceptionally well, and the bathroom glass was sparkling. Slippers, toothbrushes, toothpaste, and water are not provided, but there's a Foodland not far from the hotel where you can buy these yourself, and there's also a mini-bar in the room. The service was average; during my stay, a front desk staff member knocked and, without waiting for a confirmation, used their card to enter the room. The deposit is 150 if paying by credit card, or 400 if paying in cash.
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Price per night from:JPY 19,202
Posted on Dec 11, 2025
Anonymous User
The hotel is conveniently located about 10 to 15 mins walk across parklands from East Terrace in the city which is where most of the popular restaurants and cafes are. During our stay, the preparation for the V8 car races was ongoing and many of the roads were blocked off. But finding a detour was easy enough. The hotel has limited onsite parking but there are plenty of spaces in the quiet residential streets behind the hotel. The hotel’s reception also manages the Econo Lodge Hotel which is located across the street and has its own parking. We only stayed for 1 night and did not get to try the restaurant onsite. The rooms layouts were not exactly rectangular but they were big enough to accommodate a king and a single bed and a pull out bed from under the single bed. A good and unusual feature was a power point built into the bed side cabjnet which works well for those with a need to use CPAP machines or for charging devices. There was a study/work table in the room that is useful for business travellers.
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Price per night from:JPY 13,290
Posted on Apr 6, 2026
Guest User
The hotel itself was fantastic—clean, comfortable, and the staff were friendly and professional. I really enjoyed my stay inside the property.
However, the surrounding area was quite noisy on the weekend nights. There were many drunk people around, shouting and making a lot of noise, which affected the overall experience, especially when trying to rest.
If you’re planning to stay here, I’d recommend requesting a quieter room or being prepared for some weekend nightlife noise.
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Price per night from:JPY 14,756
Posted on Nov 22, 2023
Guest UserThe location of the hotel is excellent. Parking and shopping are particularly convenient. The scenery near the lake is unparalleled. The service attitude at the front desk is good. The breakfast was great. I felt happy while enjoying the beautiful scenery and tasting the delicious food.
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Price per night from:JPY 16,293
Posted on Sep 11, 2026|Standard Single Room With Single Bed
Guest UserSafe enviroment for solo traveller..a little tired and needing an upgrade but handy location in good area. Gardens and grounds need tidying. Always enjoy my stay here
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Price per night from:JPY 9,908