Omachi Hotels with Breakfast

Although it was written as one room on the reservation site, it was actually a dormitory type. The facility side is not responsible for the mistake of the description of the reservation site, but we have given as much consideration as possible to this request. The location is great, so next year I would like to stay in a private room with a renraku in chokusetsu!

I went to Hakuba to ski for half a month and wanted to stay in a hotel with a kitchen, so I chose this place. It’s not far to drive to Hakuba Ski Resort every day, but the car cannot be parked in front of the house. It has to be parked in the free parking lot outside, but it’s a bit difficult to drag the luggage back to the room in the snow! There is no big problem with the room. There is enough hot water. The room has an air conditioner and a heater, so it doesn't feel cold. But for some reason the bedroom has no door. Maybe there is only one air conditioner in the whole house, installed between the living room and the bedroom? It's a bit administratively confusing, the details are as follows: I booked Base 2, but when I checked in, the staff gave me Base 1. I asked again if it was Base 1? The staff answered yes. I thought it was a deliberate arrangement by the hotel and did not investigate further. However, when I came back from skiing the next day, I found a notice posted on the gate. It said that the staff had given me the wrong room by mistake and asked me to go to the front desk, but they did not explain the solution. After arriving at the front desk, I could not communicate with the staff, and he did not say whether he wanted me to change rooms or pay more or anything. He just apologized for giving me the wrong room. I took the initiative to ask him if there would be other guests checking in. Otherwise, can I not move? Because I had already unloaded all the items in my four large luggages, it would take a lot of time to pack them up. Plus, I was exhausted after skiing all day and hadn’t eaten dinner yet. The staff was also hesitant and kept pressing his phone, but he didn’t use his phone to translate for me, so I was speechless… After at least twenty minutes of arguing, I took the initiative to suggest that I move back to Base 2, but he just kept saying OK OK. When I asked him to get the key to Base 2, he was stunned and asked me why? How can I move in if you don’t give me the key? There was no cleaning or housekeeping during the stay, even the garbage from several days was not cleared, which was really unhygienic; towels and other supplies were not replenished either.

It's an older hotel, and the onsen (hot spring) didn't seem very clean, and the facilities were quite basic. Therefore, the price wasn't expensive. Basically, you need to drive to get there. It's about a 20-minute drive to Ogisawa Station.

This is the first time I stayed at a Hoshino resort. Perhaps my expectations were too high.  Food quality was the best reason to stay here. The restaurant offers an elaborate menu. The onsen is the next big feature of the hotel. It was not as big as seen in the advertisement. Perhaps wide angle was used. Location was not great. Not much to do nearby. The free transfers to Omachi helped to kill time if you have no plan to ski at Hakuba.  Service was patchy. Below are two examples: 1) Asked reception about train tickets conditions in general but the response was we are not train company. We know that but would appreciate help in calling into the train company or checking their website in Japanese. 2) Over a supposedly fancy dinner, the server was rushing us to finish by asking us to move unfinished food items from one plate or another by ourselves to make space for the next dish. I would have expected the server to wait for us. On another occasion, the server left the next dish on the table, with lid closed, without explaining what it is. We were not sure if we should start eating or wait. The server came back in a few minutes realizing that she had not explained to us yet and apologized.  With better service and things to do nearby, the hotel will see happier customers.

The front desk staff were very friendly and patient, and the environment was typical of a Japanese inn. The rooms didn't have refrigerators, toilets, or bathrooms; however, there were shared toilets and refrigerators on each floor. There was a large public bath (with showers) on the first floor. It was relatively close to the station and fairly clean. Luggage could be sent to Toyama Electric Railway Station for the same price as the official price. The biggest drawback was the lack of soundproofing. I was woken up around 5 AM by the sounds of other rooms getting up, and then more people started waking up, which made me quite tired during the day's activities at the Tateyama Kurobe Alpine Route.

White Hotel Grand Hakuba is located up in the mountains, about a 30-minute drive from the main town area (Hakuba Station / Happo Bus Terminal). This is perfect for those who, like me, prefer a peaceful and more secluded environment. The hotel provides a daily shuttle service between the hotel, Hakuba Station, and Lion Café, which is conveniently located next to Happo Bus Terminal. There’s no need to worry about being “stuck” in the mountains—just remember to reserve your shuttle seats in advance. The room interiors and the surrounding scenery are beautiful—words can’t fully describe it; it’s something you really have to experience for yourself. One of the biggest highlights is the ski-in, ski-out convenience. You can start skiing or snowboarding right outside the hotel. I chose this location mainly for its easy access to snowboarding, as we were beginners and wanted a less crowded place to learn. The view from the top of the slope was magnificent—you could even see the lake. The staff are very friendly, helpful, and warm. There are several English-speaking staff members, both Japanese and non-Japanese, which made communication easy. We had both breakfast and dinner at the in-house restaurant, and the meals were good and satisfying. The onsen is free to use in the morning. In the evening, it is available for private use at an additional charge, which I felt was well worth it. Overall, I would definitely come back again. Highly recommended.