Featured facilities: Parking, Guest Laundry, Restaurant
Good
50 reviews
7.9/10
1 night
From €81
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9.0/10
Great
MM9434****If you're coming for skiing, and prioritize value for money and comfort, this hotel is truly worth recommending.
The staff are generally very warm and attentive, and they're very knowledgeable about ski-related details: helping with sending and receiving ski equipment and luggage. The entire check-in process was very reassuring and saved a lot of energy and time.
Regarding meals: Breakfast is Japanese style, relatively simple but sufficient. However, dinner truly exceeded expectations: the dishes were varied and tasted excellent. If you stay for multiple days, there will be some repetition in the menu, but the overall quality is very high. For those who don't mind repetition, it's perfectly fine. For this price point, the value for money is really outstanding.
Skiing convenience: The ski resort bus stop is right across the road from the hotel's back exit, very close. Even with a lot of ski gear, it's not tiring. After skiing, you can return to the hotel and immediately enjoy the hot springs, which is very comfortable. This significantly enhances the experience for those who ski consecutively.
The hotel has hot springs, which are very refreshing after skiing. The rooms vary in age: Japanese-style rooms are relatively older, though some have been renovated. The rooms are very warm, making for a comfortable stay in winter.
If you're coming to Hakuba/surrounding areas for skiing and want good value, delicious food, and hot springs, without prioritizing nightlife but focusing more on practicality and comfort, I highly recommend choosing this place.
JJovaI went to Hakuba to ski for half a month and wanted to stay in a hotel with a kitchen, so I chose this place. It’s not far to drive to Hakuba Ski Resort every day, but the car cannot be parked in front of the house. It has to be parked in the free parking lot outside, but it’s a bit difficult to drag the luggage back to the room in the snow!
There is no big problem with the room. There is enough hot water. The room has an air conditioner and a heater, so it doesn't feel cold. But for some reason the bedroom has no door. Maybe there is only one air conditioner in the whole house, installed between the living room and the bedroom?
It's a bit administratively confusing, the details are as follows:
I booked Base 2, but when I checked in, the staff gave me Base 1. I asked again if it was Base 1? The staff answered yes. I thought it was a deliberate arrangement by the hotel and did not investigate further. However, when I came back from skiing the next day, I found a notice posted on the gate. It said that the staff had given me the wrong room by mistake and asked me to go to the front desk, but they did not explain the solution. After arriving at the front desk, I could not communicate with the staff, and he did not say whether he wanted me to change rooms or pay more or anything. He just apologized for giving me the wrong room. I took the initiative to ask him if there would be other guests checking in. Otherwise, can I not move? Because I had already unloaded all the items in my four large luggages, it would take a lot of time to pack them up. Plus, I was exhausted after skiing all day and hadn’t eaten dinner yet. The staff was also hesitant and kept pressing his phone, but he didn’t use his phone to translate for me, so I was speechless… After at least twenty minutes of arguing, I took the initiative to suggest that I move back to Base 2, but he just kept saying OK OK. When I asked him to get the key to Base 2, he was stunned and asked me why? How can I move in if you don’t give me the key?
There was no cleaning or housekeeping during the stay, even the garbage from several days was not cleared, which was really unhygienic; towels and other supplies were not replenished either.
AAnonymous UserThe room was very clean and spacious, which I was very satisfied with.
The smell of wood really brought home the feeling of being in a Japanese home. Free parking is also a plus.
KKafeigouのlvxingMainly to take the Fanze direction bus from Shinno Osaka Station for 540 yen, just opposite the bus stop, the next morning, take the bus to Fanze for about 25 minutes to be a little closer. The courtyard environment is good, the interior is also very Japanese-style attention to details, dinner and breakfast are rich. The guest's luggage was sent, the staff was very serious about wiping the wheel, and the service was good.
GGuest UserThe starting point in front of Tateyama Kurobe is very convenient, the room is large, the equipment is good, the staff is good, the service is good, especially Mr. Jin from China, he is polite, attentive and helpful, a first-class waiter
My special thanks to Mr Jin from ************** who offer first class services to guest.
LLiminThe hotel's four-person room is larger than expected! The hotel's interior environment is better than expected, and there is also an open-air hot spring.
The receptionist at the front desk is an old man, his English is not very good, his attitude is average, and the service experience is not very good. But based on the cost-effectiveness, it is still recommended!
GGuest UserIt's very close to the station. Although you can't tell from the outside, the proprietress seems very friendly. There is a refrigerator, microwave, and bathing area (before 10 o'clock) which is great
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