Featured facilities: Parking, Laundry Service (On-Site)
Good
116 reviews
7.9/10
1 night
From €95
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9.5/10
Amazing
DDaniel Lee1127Very good stay experience, very old building, people feel the long history breath! It is 100 meters away from CIM with children to participate in the music festival, it is really convenient! I will definitely choose this hotel next time I have the opportunity.
EechobabyThe hotel is beautifully decorated, jazz old money style, like art wallpaper and copper ceiling lights, the room is clean, the hotel is located in the center of downtown Cleveland, convenient to travel, the front desk staff is very good, the first room is close to the garage with a lot of machine noise, I immediately changed to a very satisfying quiet room after Tijuan came
GGuest UserClean/Dedicated Staffs/Facility:
This Hilton is our fav place to stay when in Cleveland. As soon as we get checked in, we were welcomed (thank you, Caden!). As we arrived late at night after a long road trip, his warm welcome and communication to ensure us a comfortable stay meant a lot. At midnight, a couple of staffs were very kind to search my lost bag. Overnight Manager MJ checked on us before our checkout. Great communication during our entire stay. There is a great selection of healthy food and beverages available for 24 near the front desk. Room was very clean with comfortable beds and pillows. We’ll keep coming back here! Thank you, all dedicated staffs.
GGuest UserThe room was quite old. Check-in is at 4 PM, and I tried emailing the hotel to see if I could check in earlier, but received no response at all. The first room they gave me had two huge fans right outside the window, so I had to talk to the front desk manager to get a different one. I already knew there wouldn't be slippers, toothbrushes, or toothpaste, but there wasn't even a cup to put my toothbrush in. I only chose this hotel because the Hilton was fully booked.
GGuest UserThe hotel overall cleanliness was good but the bathroom sink was running white colored water which made us reluctant to use the sink. The shower head was also really dirty and the water that came out was a bit white also. Good thing there was a kitchen sink and the water was clear. But we had to use the only shower in the room. The maintenance guy came to fix the water issue but it wasn’t fix when we went back to the room.
LLongnanzhaosheOverall, it is acceptable, but it is the level of the domestic season. This is very different from the positioning of the domestic Indigo Hotel. Friends who come from China should be prepared. Except for the front desk, do not have expectations for the service. This is the usual situation of American hotels after the epidemic.
XXiangduijianzhuI went to watch the Cavaliers' game. The biggest advantage of this hotel is that it is close to the stadium. I parked my car at the hotel and walked there in a few minutes. It is also not far from the Rock and Roll Hall of Fame. The hotel facilities are average, a little old, but acceptable, parking is convenient, and there are not many businesses around. The service is average. The waiter seemed to be unfamiliar with the business and overcharged me, but Ctrip was very responsible and refunded me after contacting. Overall, it is still very good to stay here to watch basketball.
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