To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.5
Service9.1
Cleanliness9.0
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All reviews(128)
Positive reviews(124)
Reviews with photos/video(43)
Easy to get around(25)
Delicious breakfast(14)
Large rooms(7)
Friendly front desk staff(7)
Close to airport(6)
Clean pool(5)
Great swimming pool(5)
Convenient for shopping(5)
Negative reviews(4)
Guest User
Superior King Room
Stayed in Jun 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Jul 11, 2025
It is very comfortable and convenient to the city. A very good bed too.
Superwoman_lee
Executive Suite King Bed, Sofa Bed, Separate Lounge, City View
Stayed in Jan 2025
Family
10 review
6.5/10
Posted on Feb 14, 2025
Too old, all facilities are too old inside the room, the parking should be free or 50% discount.
Vane5
Superior Two Double Room
Stayed in Dec 2024
Family
7 review
10/10
Outstanding
Posted on Jan 5, 2025
Beautiful hotel, the rooms are clean and with an amazing view. The buffet was delicious. The location is excellent, easy to walk anywhere in the CBD
Response from Property: Thanks Vane5!
Guest User
Superior Two Double Room
Stayed in May 2025
Family
9 review
10/10
Outstanding
Posted on Jun 29, 2025
The location is perfect! Step off the train walk through the station and you're at the entrance to the Sofitel. The rooms were clean and spacious and the location was perfect for pottering around Brisbane. Enjoyed room service one night, and had a lovely swim in the heated pool and spa every night. Can't wait to go back!
Guest User
Luxury Two Double Room With High Floor
Stayed in Apr 2025
Family
2 review
9.5/10
Amazing
Posted on Jun 1, 2025
My son and I came down to Brisbane for a theatre weekend and some shopping.
The location was fantastic, really close to Queens Street Mall. The cleanliness of our hotel was brilliant, nothing to fault. The staff were fabulous and really did their best to keep us happy. The only thing that could be improved would be bottles of water and more amenities, such as toothbrush, shaving kit, tubes of cream and possibly a mini bar. The overnight menu could be improved upon too.
The Travelling Teddies
Premier Suite King Bed, Separate Lounge, City View, Premium Bath
Stayed in Dec 2024
Family
26 review
10/10
Outstanding
Posted on Jan 5, 2025
The Sofitel was lovely! Very nice and clean with a gorgeous room and view!
Response from Property: Merci! We look forward to welcoming the teddies back again soon!
Minminlai
Superior Two Double Room
Stayed in Mar 2025
Family
12 review
9.0/10
Great
Posted on Apr 17, 2025
The hotel location is really convenient in Central Station. It takes around 25min from Brisbane Airport.
Guest User
Superior King Room
Stayed in Jan 2025
Business traveller
5 review
10/10
Outstanding
Posted on Feb 6, 2025
Nice location
Fi Wong
Superior Two Double Room
Stayed in Jan 2025
Other
82 review
7.5/10
Posted on Feb 19, 2025
Room is ok and staff service is nice. But the swimming pool opens till 9pm which is too early. After i finish dinner, i can only swim for 30 min: if the pool opening hours are till 10:30pm, I will definitely rebook next time
Response from Property: Dear Fi Wong,Thank you for sharing your thoughts regarding your recent stay. We are pleased to hear that you appreciated our staff service and found the room satisfactory. We understand your concern about the swimming pool hours, and we value your feedback. Your comments will be taken into consideration as we continually strive to enhance our guest experience.Sincerely, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central
Anonymous User
Superior Two Double Room
Stayed in Nov 2024
Family
7 review
7.5/10
Posted on Jan 1, 2025
The lady at the check-in desk gave me unactivated room keys and also wrote the wrong floor level as well as the wrong room number on the key.
Response from Property: Bonjour,We are sorry to hear this, We would like to learn more about this incident, please email us directly so we can investigate and revert back to you.Merci,Thomas Annand Luxury & Guest Experience ManagerSofitel Brisbane Central
Mei Tak
Superior Two Double Room
Stayed in Mar 2025
Family
1 review
8.5/10
Very Good
Posted on Apr 29, 2025
Good location. Central station is just a step away. Big like😍
Goodrick
Superior Two Double Room
Stayed in Dec 2024
Travelling with friends
2 review
10/10
Outstanding
Posted on Feb 9, 2025
Lovely room stay, great location and enjoyed catching up with family and friends
Eknoor
Superior Two Double Room
Stayed in Nov 2024
Travelling with friends
3 review
2.0/10
Posted on Dec 19, 2024
**** service rude staff
Guest User
Stayed in May 2023
Solo traveller
8 review
9.0/10
Great
Posted on Jun 13, 2023
Great location but room needs updating. No USB charging points.