Sofitel Brussels Europe Reviews
Sofitel Brussels Europe
Pl. Jourdan 1, Brussels, BelgiumView Hotel Details
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Sofitel Brussels Europe Guest Reviews
4.4/5
Very Good
44 Reviews
Verified reviewsLocation4.5
Amenities4.3
Service4.3
Cleanliness4.5
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All Reviews(44)
Positive reviews(43)
Reviews with photos/video(9)
Great service(6)
Awesome rooms(5)
Negative reviews(1)
Guest User
Classic Queen Room
Stayed in Apr 2024
Family
4 Reviews
Posted on Apr 13, 2024
服務不好。清潔差。但前台態度很好
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Response from Property: Dear Sir or Madam, Thank you for taking the time to rate your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations in all aspects; please allow me to express my sincerest apologies.We are sorry to read that you were not satisfied with the cleanliness of our property. We definitely would like to hear more about it, as we place a high priority on your satisfaction. Our Housekeeping Manager will be notified of your review in order to improve our service.We appreciate your sharing your concerns , and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Clara RondiniGuest Relation & Duty Manager
Guest User
Superior Queen Room
Stayed in Mar 2024
Family
1 Reviews
Great
Posted on Apr 1, 2024
酒店服務很好，員工友善
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Response from Property: Dear Guests,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,Sophie Contardi Guest Relation & Duty Manager
RICKYANTO
Classic Queen Room
Stayed in Mar 2024
Business travellers
2 Reviews
Amazing
Posted on Mar 18, 2024
Beautiful hotel, nice decor, very clean, excellent amenities, bed were exceptionally convertible, breakfast is mandatory, good taste and lots of choice. Checkin/out efficiently fast and courteous, thumsup for Ryan. Sofitel Bruxcells is real 5 stars quality hotel and I will definitely will comeback again.
Response from Property: Dear Guest,We would like to thank you for your time and your great comments regarding your stay at Sofitel Brussels Europe.It is a pleasure to see that you enjoyed your stay with us. Your comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence.We are looking forward to welcoming you to our establishment very soon. Yours Sincerely,Sophie Contardi Guest Relation & Duty Manager
Guest User
Classic Twin Room
Stayed in Feb 2024
Business travellers
11 Reviews
Posted on Mar 2, 2024
Gym is very simple, even no toilet. Check out experience is not good. It seems management is in poor level. They asked me repeatedly if I had breakfast. I took no extra bed but they didn’t believe and asked housekeeping.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We took under consideration all your remarks and we will share it with the management and the responsible persons in order to improve our service and our prestation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sophie ContardiGuest Relation & Duty Manager
Lincyye
Classic Twin Room
Stayed in Jan 2024
Business travellers
2 Reviews
Outstanding
Posted on Jan 22, 2024
房間不錯，門口就是一個小廣場各種餐廳，很方便
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Response from Property: Dear Lincyye,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,Sophie Contardi Guest Relation & Duty Manager
Guest User
Classic Queen Room
Stayed in Dec 2023
Couples
8 Reviews
Great
Posted on Jan 26, 2024
It was a wonderful hotel!
It was located about a 10-minute train ride and a 10-minute walk from the center of Brussels, but since it was New Year's Eve, it was a quiet place. There was a nice park nearby.
It is also close to the EU headquarters, so you can feel safe in terms of security.
Since it was New Year's Eve, I wanted to go see the fireworks at the Grand Place, but the security situation wasn't very good so I ended up returning home.
However, since our room was on the top floor of the hotel, we could see the fireworks, although it was far away, which made us happy. The next morning, the hotel staff asked me, ``Were the fireworks beautiful?'', which made me feel warm.
As for the facilities, they are very clean and I would say they are of the highest quality in this price range.
The breakfast was also very delicious and had a lot of variety.
Original TextTranslated by Google
Response from Property: Dear Guest,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,Sophie Contardi Guest Relation & Duty Manager
Guest User
Classic Queen Room
Stayed in Dec 2023
Couples
1 Reviews
Amazing
Posted on Dec 27, 2023
Located near the European Parliament, it is a modern hotel with all kinds of services and well-kept facilities.
Original TextTranslated by Google
Response from Property: Dear Guest,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,Sophie Contardi Guest Relation & Duty Manager
chelseaaali
Classic Twin Room
Stayed in Dec 2023
Friends
5 Reviews
Outstanding
Posted on Dec 16, 2023
酒店位於歐盟總部旁邊 地點很方便 衞生也不差～
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Response from Property: Dear Mrs Chelseaali,We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience on the service and the facilities. We hope your next visit will be as pleasant as the previous one. Sincerely, Clara Rondini Guest Relation & Duty Manager
Hee Jin
Classic Queen Room
Stayed in Dec 2023
Solo travellers
1 Reviews
Outstanding
Posted on Dec 10, 2023
Professional, kind, clean, nice facility
Response from Property: Dear Hee Jin, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience on the service and the facilities. We hope your next visit will be as pleasant as the previous one. Sincerely, Clara Rondini Guest Relation & Duty Manager
Christina92
Classic Queen Room
Stayed in Nov 2023
Business travellers
4 Reviews
Outstanding
Posted on Dec 2, 2023
Is nice and is friendly services ! Love the location , and it’s super accessible !
Response from Property: Dear Christina,We would like to thank you very much to share your experience regarding your stay at Sofitel Brussels Europe.We appreciate a lot your comment and it’s pleasant for us to known these details. We would like to inform you that we are working to further improve the quality every day in our hotel.It is always a pleasure to receive positive feedback from our satisfied guests and to discover that you especially admired our dinner place that you enjoyed with your family and friends.It’s always a real pleasure for u to known that you have spent a nice first stay with us.Thank you again for sharing your experience,Sophie Contardi Guest Relation & Duty Manager
Guest User
Classic Twin Room
Stayed in Oct 2023
Friends
9 Reviews
Very Good
Posted on Nov 25, 2023
不在市中心，但是交通也方便，周邊環境安全。
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Response from Property: Dear Guest,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,Sophie Contardi Guest Relation & Duty Manager
Guest User
Classic Queen Room
Stayed in Oct 2023
Business travellers
1 Reviews
Amazing
Posted on Oct 21, 2023
Great location, great breakfast buffet, small but satisfactory wellness and fitness area
Response from Property: Dear Sir or Madam,We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience on the location, buffet breakfast and wellness area. We hope your next visit will be as pleasant as the previous one.Sincerely, Clara Rondini Guest Relation & Duty Manager
Anonymous User
Superior Queen Room
Stayed in Oct 2023
Couples
12 Reviews
Very Good
Posted on Oct 15, 2023
This is a rather ordinary hotel. Sound proof needs improvement. Quality of mattress is less than top notch. I feel that the experience was just ordinary.
Response from Property: Dear Sir or Madam,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please accept our sincere apologies for your dissatisfaction with our soundproofing. We will plan a technical audit with our Technical Manager as soon as possible. We present our sincerest apologies for the inconvenience caused by this situation. Moreover, we are sorry to read that you were not satisfied with your bed especially with the mattress. In all Sofitel Hotels, we have a unique bedding type. Our beds are composed of a mattress and, on top of that, an anti-allergic topper mattress made of duck down and feathers. If you wish to remove the mattress topper for your next stay, we will do so and you will feel more comfortable during your night. Please be informed your comments and your preferences will be added to your profile note.Please do not hesitate to contact us directly for your future reservation. It would be our pleasure to arrange your stay and ensure that you feel comfortable in our establishment. Sincerely,Clara RondiniGuest Relation & Duty Manager
Annie052
Classic Twin Room
Stayed in Oct 2023
Business travellers
25 Reviews
Outstanding
Posted on Oct 4, 2023
The room is quite big, the service is very good, and the transportation is very convenient.
Facilities: Very good facilities
Hygiene: Hygiene is also good, cleaned every day
Environment: I find it convenient to be in the city center. There are all kinds of food downstairs.
Service: My daughter accidentally left her mobile phone in the lobby, and she put it away for me very considerately. I felt very safe.
Original TextTranslated by Google
Response from Property: Dear Mrs Annie,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,Sophie Contardi Guest Relation & Duty Manager
Guest User
Stayed in Sep 2023
Family
27 Reviews
Outstanding
Posted on Sep 18, 2023
The room is relatively spacious, the location is a bit far from the central square with dense tourist attractions, the service is okay, and the food and beverages are average.
Original TextTranslated by Google
Response from Property: Dear Guest, We would like to thank you for your time and your great comments regarding your stay at Sofitel Brussels Europe.It is a pleasure to see that you enjoyed your stay with us.Your comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence.We are looking forward to welcoming you to our establishment very soon. Yours Sincerely,Contardi Sophie Guest Relation & Duty Manager
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