Ibis Budapest City Reviews

Response from Property: Dear Guest,Thanks for your feedback.We are pleased to hear that you were satisfied with our staff.We are sorry to hear that your overall experience fell short of your expectations. We have addressed the issues with the cleaning and room amenities. Although the tissue box, fridge and kettle in the room are still not standard at ibis hotels, we have improved our cleanliness and the quality of basic amenities since your last stay.We hope to welcome you again in the near future.Yours sincerely,Marcell VighQuality Manager

Response from Property: Dear Laura Lorena Castiblanco,Thank you very much for the kind review and for choosing us for your last stay in Budapest.We are glad to hear that you were satisfied with our services and had a nice sleep during the night despite the city center location.Thank you also for the improvement idea regarding the breakfast offer we will consider in the future.We look forward to welcome you back in the near future.Kind regards,Marcell VighQuality Manager

Response from Property: Dear Jet2709,Thank you for your feedback!We're delighted to hear that you enjoyed our location, cleanliness, and friendly staff. We look forward to welcoming you back soon.Best regards, Marcell VighQuality Manager

Response from Property: Dear Guest,Thanks a lot for your feedback!We are excited to hear that everything was fine and you would recommend us highly. We aspire to have you once again in future.With kind regards,Marcell VighQuality Manager

Response from Property: Dear Joe,Thank you very much for taking the time to write your review. We are pleased to see that overall you enjoyed your stay. Please note that the kettle in the room here is not standard in 3 star hotels, but we can always provide hot water at reception.Thank you again for staying with us and we hope to be part of your future travel plans to Hungary.Best regards,MarcellQuality Manager

Response from Property: Dear Meshkov,Thank you very much for taking the time to write your feedback.We are sorry to hear that you were not fully satisfied with your stay.As everyone is different, we understand that one kind of pillow cannot fit for all.Next time please let the reception know about the inconvenience as we are ready to provide you more pillows or other type of pillow 24/7.We look forward to welcoming you back to ibis Budapest City.Kind regards,Marcell

Response from Property: Dear Kim,Thank you for your wonderful feedback!We’re delighted to hear that our staff could recommend great activities and that you enjoyed the cozy room and wide breakfast offer. We are happy to see you liked the waffle for breakfast.We apologize for the inconvenience with the shower and will consider this for future improvements.We hope to welcome you back soon!Best regards, Marcell VighQuality manager

Response from Property: Dear Guest,Thank you for sharing your feedback.We understand that carrying luggage up six steps to the reception can be inconvenient. Our receptionists are always available to assist with luggage, although they might not always notice the need without a request, especially during busy times.We also acknowledge your comment about the lack of shelves in the bathroom for toiletries. We'll consider this in our future improvements. We're pleased to hear that you found the bed to be comfortable.We hope to welcome you back in the future!Best regards,Marcell VighQuality Manager

Response from Property: 親愛的客人，非常感謝您的反饋！我們很高興聽到您對我們酒店的地理位置和服務感到滿意。期待您的再次光臨！此致， Marcell VighQuality Manager

Response from Property: 尊敬的 Zifuxiaoshuang，感謝您分享您的反饋。很高興聽到您對我們酒店的位置、床鋪和前台服務感到滿意。同時，我們也非常重視您提到的浴室問題。我們會盡力改善淋浴設施，確保為每位客人提供更好的入住體驗。希望能在未來再次歡迎您入住！此致， Marcell VighQuality Manager

Response from Property: Dear Ibrahim,Thank you for sharing your experience with us! We are pleased that you found the location and the cleanliness of the hotel positive. However, we are sorry to hear that the size and condition of the room you received did not meet your expectations.We take your feedback seriously and will forward it to the appropriate departments so that we can improve the maintenance of the rooms. We hope to welcome you again in the future and provide you with a better experience.Best regards,LászlóQuality Manager

Response from Property: Уважаемый Николай Полозов,Большое спасибо за ваш отзыв!Мы рады, что вам понравился наш отель и новые номера с всем необходимым. Приятно слышать, что вы оценили наш район как лучшее место в Будапеште.Будем рады видеть вас снова!С уважением,Marcell VighQuality Manager

Response from Property: 親愛的客人，非常感謝您的反饋！我們很高興聽到您對我們的清潔衞生和地理位置感到滿意。期待您的再次光臨！此致，Marcell VighQuality Manager

Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Budapest City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate that you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,MarcellQuality Manager