Guest Reviews of DoubleTree by Hilton San Francisco Airport
8.6/10
Very Good
204 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.7
Amenities8.4
Service8.5
Cleanliness9.0
Filter by:
Sort by:
All reviews(204)
Positive reviews(194)
Reviews with photos/video(40)
Offers pick-up/drop-offs(38)
Close to airport(38)
Convenient location(33)
Easy to get around(32)
Nice sea view(8)
Average sound insulation(7)
Perfect for business trips(6)
Friendly front desk staff(5)
Negative reviews(10)
Anonymous User
Deluxe Two Double Room
Stayed in Apr 2025
Business traveller
3 review
8.0/10
Very Good
Posted on May 18, 2025
Frequent shuttle bus service, convenient for short layover in SFO airport
Guest User
Two Double Room
Stayed in Feb 2025
Business traveller
24 review
8.0/10
Very Good
Posted on Apr 1, 2025
I got stolen there man, and the general manager never replied my email, they care nothing of their consumers man.
Guest User
Two Double Room
Stayed in May 2025
Business traveller
1 review
5.0/10
Posted on Jun 24, 2025
I the room smelled like mildew. There was some sort of fire alarm and evacuation. The lighting in the dining room is terrible. They have removed ice machines and there is no information where to find them. The restaurant does not answer the phone for room service. I am a frequent guest of this property and Hilton gold member.. It has gone down hill. I have been getting $30 food credit. I booked two rooms for myself and work colleague. An African American woman at the front desk was so rude to me,apparently Hilton does not honor my food/bev credit if I book through 3rd party. I have decided not to return. The hotel is inconsistent at best. Do yourself a favor and stay elsewhere.
Guest User
Deluxe King Room
Stayed in May 2025
Couple
26 review
8.0/10
Very Good
Posted on Jun 22, 2025
We like staying here because it is a good halfway point between sf and San Jose. Would stay here again and have stay here multiple times before
Andrewng
King Room
Stayed in May 2025
Couple
9 review
6.5/10
Posted on Jun 9, 2025
If you plan to book the hotel for its shuttle, I recommend just book an Uber to the city. Sometimes their shuttle skipped and I could not stand the attitude of the chauffeur. The toilet in my room was not working so I had to fix it by hand.
Guest User
King Room
Stayed in Feb 2025
Business traveller
1 review
10/10
Outstanding
Posted on Mar 26, 2025
Awesome and I love the cookies
RUDILMA
Two Double Mobility Accessible with Bathtub
Stayed in Apr 2025
Family
3 review
7.5/10
Posted on Jun 7, 2025
Facility is in great location and awesome view. There's a $35 parking fee if you have car unlike to the other hotel that I've been to parking is free for hotel guess. It's kind of difficult and takes a while to take shower due to the water pressure in room was low. The breakfast buffet in this hotel if you pay in advance with your booking, the made to order eggs in the menu is NOT included. As per the server the made to order eggs are only included if you pay the full amount price of the breakfast buffet. Overall we had great time staying at this hotel.
Guest User
King Mobility Accessible with Bathtub
Stayed in Apr 2025
Business traveller
2 review
10/10
Outstanding
Posted on Jun 1, 2025
Good, next to the airport with free shuttle and very easy for transportation. Very clean as well. Took an Uber everyday for food and coffee, only 2km is Burlingame which has tons of great food and coffee. Would recommend.
weih
Deluxe King Room
Stayed in Oct 2024
Business traveller
12 review
10/10
Outstanding
Posted on Feb 20, 2025
Convenient, easy access to and from SFO airport with hotel's free shuttle bus.
Guest User
King Room Hearing Accessible
Stayed in Sep 2024
Business traveller
1 review
7.0/10
Posted on Dec 25, 2024
The location was great. Cheaper than other Hilton. But when I was staying here, their disposable slippers ran out…
Guest User
Two Double Room
Stayed in Jul 2024
Family
2 review
9.0/10
Great
Posted on Aug 26, 2024
We spent only one night at Doubletree Hilton hotel because we were laying over from our flight. It was a short 10 minute ride from the hotel to the airport and the hotel provides free, shuttle bus service. However, do take note that the driver will ask you for tip. I have checked with the hotels staff, and they mentioned that it is not necessary to pay the Driver. But if you like to be generous towards the driver, you may tip the Driver. I have chosen this hotel because I have read about other hotels and & airbnb whereby the location is either too far away from the airport, or those locations have some “different types of characters” loitering around those areas. This hotel is located at a very quiet place, and it faces the beautiful view of the sea. The price of the hotel room is on the high side, but if you can get a voucher, it would save you a bit
WEI KIEN KENNY
King Mobility Accessible with Bathtub
Stayed in Jan 2025
Business traveller
8 review
10/10
Outstanding
Posted on Mar 8, 2025
DoubleTree by Hilton San Francisco offers a smooth check-in process and a prime location near the airport and city attractions. Comfortable rooms, friendly staff, and great amenities make it a convenient stay for travelers.
Ranjan
Bay View King Room
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 3, 2025
Good location, nice and clean room, comfortable bed, good food!
Rosa
Deluxe Two Double Room
Stayed in Dec 2024
Family
13 review
8.5/10
Very Good
Posted on Feb 2, 2025
Very good location, with free airport shuttle service to go to airport and luggage storage service.
Anonymous User
Two Double Room
Stayed in Nov 2024
Family
8 review
7.0/10
Posted on Jan 16, 2025
The proximity to the airport and the complimentary shuttle service were very helpful. The room was clean and comfortable, though the decor felt a little outdated. The staff were friendly, and check-in was smooth. Overall, it’s a decent option if you’re looking for a convenient place to stay near SFO, but don't expect anything too fancy.