Stradella Hotel Reviews

Nice rooms and facilities. Nice rooms and facilities. Nice rooms and facilities.

Overall, Stradella is a decent hotel — clean enough, staff are nice, has a gym and a pool. The only problem is that the air conditioner is very old, broken, and making a really loud noise that interrupts one's sleep. We respectfully asked the reception if we can be moved to a different room with a better AC unit because we couldn't sleep, but she said all the AC units are the same. She didn't even bother to check. To make things worse, we noticed that the fridge was also making occasional high pitch noise. So disappointing :( Note: Tripadvisor doesn't have the option to upload a video so there's no way for me to show the noise. But I uploaded a photo instead.

I've been staying here for 2 years now for weeks at a time when I travel to Antipolo. Never have I ever been charged for an extra towel. 100 pesos. It's not about the money. I tip my driver 1000 pesos from taking me from europcar to terminal 1 (5 minute drive cause I appreciate the kindness). This is the only hotel in the whole world who has ever charged me for an extra towel. Based off principle, I'll be looking else where on my next visits to Antipolo City.

At 8AM, someone from maintenance/hotel staff tried to access our door without even informing us or asking the reception first which rooms are empty before trying to fix the doors. It’s already loud as it was talking outside our room (I can hear the whole conversation and can hear them tryin to open the door) and fixing the door access across our room. It was nice of one lady from the office who apologized to me - although that was after I sent an email to the customer service about my complaint.