To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.0
Amenities7.1
Service7.2
Cleanliness7.4
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All reviews(25)
Positive reviews(21)
Reviews with photos/video(5)
Friendly staff(5)
Negative reviews(3)
Guest User
Executive Room No window
Stayed in Apr 2025
Travel with friends
3 review
10.0/10
Outstanding
Posted on May 10, 2025
So accommodating staff. They really take your request seriously.
Coke S.
Executive Room No window
Stayed in Nov 2024
Family
2 review
8.5/10
Very Good
Posted on Jan 2, 2025
We stayed overnight after watching the fireworks show on the 30th
The room was clean and the room service was good
We had a flickering light in the cr and the problem was fixed in 5 minutes
Hotel is next to Sta Lucia mall and the LRT station
Also many jeepney are available to go to many locations
Highly recommend for the price
We have stayed here in the past and will continue to stay here in the future
Thank you Sogo
teresa
Executive Room No window
Stayed in Apr 2025
Solo travellers
1 review
8.5/10
Very Good
Posted on May 17, 2025
I recommend to improve your water system. There was no hot water on my 7 nights stay.
The toilet is old , need to refurbish.
Improve your room scent , toilet smells stinky.
Guest User
Deluxe Room
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 11, 2025
Great
Anonymous User
Executive Room No window
Stayed in Mar 2025
Couples
4 review
10.0/10
Outstanding
Posted on Apr 15, 2025
We had a pleasant stay. The only problem lang is yung shower sa cr hindi gumagana, may pangalawang shower head but it is too small. Friendly and nice people.
Guest User
Deluxe Room
Stayed in Feb 2025
Couples
6 review
8.0/10
Very Good
Posted on Apr 7, 2025
Location is good. The rooms are clean and spacious. The staff are friendly and courteous. Recommended for short stays.
Marvz Enriquez
Deluxe Room
Stayed in Nov 2024
Solo travellers
20 review
7.0/10
Posted on Jan 3, 2025
I booked the hotel for convenience since the evebt i attended was in Sta Lucia East Mall only. First night was amazing. Second night and last is almost disaster. I requested fro housekeeping but they never provided same things on the first night. I even called reception and theyctook 1.5 hrs for bottled water. No soap, no shampoo. They did not even change the pillow cases. But location is very practical so I might if given the chance book this hotel again soon.
Traveler0705
Deluxe Room
Stayed in Dec 2024
Solo travellers
2 review
10.0/10
Outstanding
Posted on Jan 28, 2025
All is ok.. the staff is approachable
Guest User
Executive Room No window
Stayed in Feb 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 1, 2025
Excellent service. Thanks.
Dee
Deluxe Room
Stayed in Nov 2023
Solo travellers
3 review
3.5/10
Posted on Dec 9, 2023
This sogo needs a lot of work.
Staff is confused and the Wifi is horrible. But the worst part is No Hot water !!!..
The staff can not get their act together !
The elevator is broken to the parking garage and they have the wires pulled out trying to get it to work.. Dangerous Situation !
The owner needs to know the problems and fix these issues !
Kisha Huang
Deluxe Room
Stayed in Jul 2023
Business travellers
16 review
4.0/10
Posted on Aug 12, 2023
it's old and has no proper customer service experience. but enough for business travellers with a budget
Kent Lionel Prospero
Executive Room No window
Stayed in Feb 2023
Family
1 review
9.5/10
Amazing
Posted on Mar 29, 2023
The people are very accommodating and the place is very clean and orderly. Location is easy to access.
Response from Property: Dear Kent Lionel Prospero. Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Joseph Gaffud
Executive Room No window
Stayed in Feb 2025
Business travellers
5 review
10.0/10
Outstanding
Posted on Mar 12, 2025
5 star
Geline
Deluxe Room
Stayed in Mar 2023
Business travellers
3 review
10.0/10
Outstanding
Posted on May 17, 2023
You get what you pay for. Room is clean. Staff are nice and approachable.
Response from Property: Dear Ms. Geline. Thank you for your review and for choosing Hotel Sogo Cainta. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
tomtan
Deluxe Room
Stayed in Oct 2024
Solo travellers
17 review
5.0/10
Posted on Nov 20, 2024
This is my second time using this hotel. Last time there was no problem, and the staff was very nice, so I made a reservation this time too, but... it was the worst! Even though I received a notification that the reservation was complete, the room was not prepared. Even though I waited for about an hour, they complained about everything, and there was no apology. When I got to the room, there were no amenities, and they only brought one person's worth! I only used the toilet and checked out immediately. I will never use their services again. With a typhoon approaching, it was the worst.