Booked a two night stay here when I was in the San Diego area for work. While the property is aging, I can see that they try to maintain its upkeep pretty well. Unfortunately, there were some issues of concern that made the experience less than amazing. I wasn't expecting an Intercontinental (I've stayed at two ICs this past year) - but being that it is part of the IHG, I was expecting at least decent service. Pros: * The IHG website/app were having issues due to the hack. I finally was able to book a reservation, but called the morning of to confirm. Todd was friendly and efficient, was able to confirm my reservation (booked directly through the hotel), view preferences and noted my late checkout request. * Lili was the front desk agent when I checked in. She was friendly, efficient, knowledgeable. She also was able to notate my late checkout request for 2pm. * I reached out to Lili shortly after checking into my room and noticed what looked like pet hairs (see attached photos) in a corner of the room. She expressed genuine concern after I showed her the photos, and had Yolanda stop by with a vacuum cleaner. * Centrally located to groceries and restaurants (walking distance to Trader Joe's!). * Courtyard view rooms have better noise insulation from the road - a good thing considering that the hotel property fronts a major roadway (Palomar Airport Road). * Rooms have a mini-fridge, which is helpful since most hotels don't offer one. * The hotel's on-site restaurant, Stratus - was open everyday for breakfast/dinner - their buttermilk pancakes are great. Cons: * The pet hair situation led me to wonder what other shortcuts was taken (or not taken) in turning over the room. If you look at the photos, this wasn't a stray pet hair here and there - the amount of hair should've been noticeable if the turnover was just a bit more thorough. * The wireless internet kept cutting out throughout the stay. I'm not sure where the router is, but perhaps the hotel can consider adding a few wireless access points throughout the property, since the signal kept getting dropped. * The walls are thin. I was next to a guy that played his TV on at full blast - it sounded like a concert every night. I could hear vividly his phone conversations (colorful language) too. * Late checkout was inconsistent. Todd noted my request initially over the phone - he said he would be able to offer 1:30pm. Lili upon checkin, confirmed it for 2pm. My card stopped working at 12:30pm when I left to move some of my belongings to my car. I waited behind 3 other guests before I was able to be helped and Veronica asked if I was still checking out at 1pm. I mentioned the later time that Lili offered and even pointed out that had my card still worked, I wouldn't have lost 30 minutes waiting in line and probably would've been able to check out by 1pm. * When I finally managed to get back into my room to remove the rest of my stuff, I went back down to the front desk. Which had four
Excellent
103 Reviews