To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.9
Service3.9
Cleanliness4.1
Filter by:
Sort by:
All reviews(46)
Positive reviews(35)
Negative reviews(11)
Anonymous User
Double Room
Stayed in Jan 2023
Family
1 review
3.5/5
Posted on Jan 15, 2023
The only 2 lifts were not in service at the same time. Luckily the staffs there were pretty helpful. However, they accidentally charged me an extra cost though the amount of money was returned eventually but I hope that similar things won’t happen to other customers in the future
Rooms were spacious!👍🏻
Guest User
Double Room
Stayed in Dec 2022
Other
1 review
5.0/5
Outstanding
Posted on Dec 8, 2022
Staff were really friendly and helpful. Rooms were very clean. Have no complaints
Guest User
Double Room
Stayed in Aug 2023
Couples
2 review
5.0/5
Outstanding
Posted on Sep 16, 2023
The hotel rooms are large and have all the necessary facilities. The staff are friendly. The elevators are frequently repaired during your stay, so you have to take the stairs. There are many restaurants and restaurants nearby, and supermarkets are not far away. The marina is walking distance. Overall, the price/performance ratio is very high.
Original TextTranslated by Google
Guest User
Double Room
Stayed in Aug 2023
Family
5 review
5.0/5
Outstanding
Posted on Aug 22, 2023
The location is very good.
Original TextTranslated by Google
Guest User
Double Room
Stayed in Jul 2023
Family
17 review
1.0/5
Posted on Aug 19, 2023
Very average hotel! ! !
Original TextTranslated by Google
Guest User
Double Room
Stayed in Aug 2024
Solo travellers
6 review
4.0/5
Very Good
Posted on Sep 18, 2024
位置方便,房間整潔!
Translate
Guest User
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 21, 2024
Probably the best PI we've stayed in, friendly efficient staff, we asked for a room at the end of the corridor because the wife is a very light sleeper and were given 354, absolutely perfect, good breakfast and the location is right on top of everything, we parked in the NCP next door which was a little difficult to find so I've added a photo
Guest User
Stayed in Oct 2024
Couples
3.0/5
Posted on Oct 15, 2024
Very close to the Swansea Train Station about 15 minutes walk. We booked in for a 7 day stay & it was very affordable. Reception was very friendly & helpful but unfortunately housekeeping was a disappointment. We had our room cleaned every alternate day, being mindful of the environment but they did not clean the toilets which to me is a big no no! Anyways, it was still a pleasant stay albeit the toilet was let down ....
Guest User
Stayed in Oct 2024
Business travellers
5.0/5
Outstanding
Posted on Oct 1, 2024
Comfortable and affordable well presented room in a great location and staff were friendly and knowledgeable. The bed was very comfortable and was a quiet location. Would definitely stay again and the flexible booking allowed us to be able to vary our plans last minute
Guest User
Stayed in Sep 2024
Family
1.0/5
Posted on Sep 26, 2024
Had to pay for two rooms which we didn’t even realise we’d booked (not told or reminded by reception) when we only had one. As a result got little sleep as too crammed. The impersonal/inflexible nature of PI means that they wouldn’t consider a rebate.
Guest User
Stayed in Sep 2024
Solo travellers
1.0/5
Posted on Sep 23, 2024
My room was next to air conditioning units directly outside the room window and was loud all night so impossible to sleep. I mentioned this at reception and asked for another room but they refused to move me event though otther rooms hadn't been occupied and said the noise would stop at 22.00. It didn't.
Guest User
Stayed in Sep 2024
Travel with friends
5.0/5
Outstanding
Posted on Sep 17, 2024
Roo was as expected, staff well informed and very friendly. Only gripe I was in room 344 and in the road was a loose iron work which gave a load bang every time it was driven over I had trouble sleeping.
Guest User
Stayed in Sep 2024
Solo travellers
5.0/5
Outstanding
Posted on Sep 15, 2024
The hotel was clean and comfortable, unfussy, with everything I needed. My room and dining room were easy to locate. All notices clear and unambiguous.
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 14, 2024
I booked a last minute room here mid-week for a bargain price. I was arriving late on a train from London. The hotel is well located - just a short walk from the station. The staff were some of the friendliest I've come across and were extremely efficient. My room had been well looked after and was in good condition (especially given the age of the hotel). Breakfast was decent. All in all a great value stay and everything I needed.
Guest User
Stayed in Aug 2024
Business travellers
5.0/5
Outstanding
Posted on Aug 30, 2024
The staff were welcoming and the room was clean and had all the ameinities that I needed. I t is a nice touch to have lovely shampoo/shower gel and handwash available in the bathroom.