The City Gates, Wind St, Castle, SA1 1EE, United KingdomView Hotel Details
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Guest Reviews of Premier Inn Swansea City Centre
8.5/10
Very Good
53 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.3
Service8.5
Cleanliness8.6
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All reviews(53)
Positive reviews(44)
Reviews with photos/video(1)
Clean and tidy(7)
Great service(6)
Great location(6)
Negative reviews(9)
Guest User
Double Room
Stayed in Sep 2025
Travelling with friends
5 review
10/10
Outstanding
Posted on Oct 30, 2025
Good location clean nice staff great breakfast choice rooms and stairways spotless
Guest User
Family
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 23, 2025
Absolutely thrilled to have booked this place. Muslim friendly, loads of halal places, everyone’s friendly what’s not to love. Smack in the middle of town and all the convenient shops and food places. I will absolutely stay here again with family. Must visit wales again. Loved every second of it
Baby girl Sara Jane jones
Double Room
Stayed in Jan 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 2, 2025
The hotel was nice the staff was kind and the bed was comfy the place was clean room yeah the shower was nice tea coffee and sugar on the room kettle and tv was big
Guest User
Twin Room
Stayed in Nov 2024
Family
13 review
10/10
Outstanding
Posted on Dec 28, 2024
This is the perfect spot in Swansea. The staff are lovely, the rooms are quiet and clean, and it’s walking distance to the coach station. It’s on a street with lots of bars and restaurants and there are 4 supermarkets in walking distance. Highly Recommend.
M331681****
Double Room
Stayed in Feb 2025
Couple
2 review
2.5/10
Posted on Mar 4, 2025
bad
设施:bad
Anonymous User
Double Room
Stayed in Dec 2022
Family
1 review
7.0/10
Posted on Jan 15, 2023
The only 2 lifts were not in service at the same time. Luckily the staffs there were pretty helpful. However, they accidentally charged me an extra cost though the amount of money was returned eventually but I hope that similar things won’t happen to other customers in the future
Rooms were spacious!👍🏻
Guest User
Double Room
Stayed in Nov 2022
Other
1 review
10/10
Outstanding
Posted on Dec 8, 2022
Staff were really friendly and helpful. Rooms were very clean. Have no complaints
Guest User
Double Room
Stayed in Dec 2024
Family
7 review
10/10
Outstanding
Posted on Feb 3, 2025
Clean environment, very convenient
Original textTranslated by Google
Guest User
Double Room
Stayed in Jul 2024
Solo traveller
9 review
8.0/10
Very Good
Posted on Sep 18, 2024
Convenient location, clean room!
Original textTranslated by Google
6760****
Double Room
Stayed in Jul 2023
Couple
2 review
10/10
Outstanding
Posted on Sep 16, 2023
The hotel rooms are large and have all the necessary facilities. The staff are friendly. The elevators are frequently repaired during your stay, so you have to take the stairs. There are many restaurants and restaurants nearby, and supermarkets are not far away. The marina is walking distance. Overall, the price/performance ratio is very high.
Hotel is a little tired compared to other premier inns . Ran out of some items at breakfast and had to look for staff to replenish
Guest User
Stayed in Sep 2025
Other
8.0/10
Very Good
Posted on Oct 19, 2025
Visiting for the theatre. Great location with NCP car park next door. Great reception and check in from lovely staff. Room as expected. Very clean. Bathroom with excellent shower. Good beds but had to open window to cool room which meant we were disturbed by nighttime street noise. Standard WiFi is slow but did not upgrade to their premium package. Overall great experience so would recommend.