Changchun Four Seasons Hotel (Changchun People's Square Vigor City) Reviews

Response from Property: Dear customer, hello! Thank you for choosing to stay and giving us your valuable feedback. We are deeply sorry for the problems you encountered during your stay and we have attached great importance to it. Regarding the facility issue, we have included this in our future plans. Regarding the hygiene issue, we have strictly checked the cleaning process and strengthened employee training to ensure that such situations do not occur again. In terms of environment, we will further optimize the layout of public areas to improve overall comfort. Regarding the service issue, we have seriously dealt with the incident on that day: the guest tried to enter the room without confirming the room status in advance, and the relevant employees have been retrained on service standards; the sudden power outage was a temporary circuit failure, and a comprehensive overhaul has been completed. Once again, I apologize for the inconvenience caused to you. Your feedback is our motivation for improvement. I sincerely hope to get your understanding and wish you all the best.

Response from Property: Dear guest, we are very sorry to bring you such a bad stay experience. We feel very guilty about the problems you reported. Regarding the slippers, we will immediately check and replace the supplier to ensure the quality and safety of the new slippers, and increase the number of disposable slippers to meet the needs of guests. The damage to the kettle was not discovered in time, which is a major mistake in our daily inspection. We will strengthen the inspection of facilities and equipment to ensure the normal operation of equipment such as kettles. Regarding the issue of collecting deposits and compensation prices, we set the deposit to ensure that the items in the room are intact, and the compensation price is also based on market pricing, not intentional profit. We will optimize the relevant instructions later to let guests understand more clearly. For room odor and hygiene problems, we have arranged deep cleaning and comprehensive inspection, and will improve the ventilation system to eliminate odor and smoke residue. Thank you for your recognition of the hotel's geographical location and the front desk lady. We will work hard to improve the shortcomings. I hope you can give us another chance to experience our service again, and then you will definitely give you a brand new experience.

Response from Property: Dear guest, hello! Thank you very much for choosing to stay and taking the time to give us your valuable feedback. We are deeply sorry that your stay experience did not meet your expectations. We have attached great importance to the poor sound insulation, access card failure, night noise and odor in the house you mentioned. We have arranged the engineering department to overhaul the access control system, check the weak links in the sound insulation, strengthen night patrol management, regulate the behavior of guests, and carry out deep cleaning and deodorization of the room. Your feedback is an important basis for our improvement. We sincerely hope that we will have the opportunity to provide you with better services in the future. If you have any needs, please feel free to contact us. We look forward to your visit again!

Response from Property: Dear distinguished guest, it has been raining every day in Changchun recently. The waterproofing on the top floor has been washed away. It has been raining all the time and waterproofing cannot be done. We changed your room as soon as we found the leak. I am really sorry that I failed to satisfy you. If you want to drink water, you only need to make a phone call to deliver it to you. The drinks at the front desk are charged. There is a fixed number and the front desk needs to pay for it if it is less. I am really sorry. If you encounter any problems during your stay, please call the front desk in time. We will try our best to help you solve the problem as soon as possible. Thank you again for your stay and wish you a happy life...

Response from Property: Dear guest, we are very sorry for bringing you such a bad stay experience. We deeply apologize for this incident. We have immediately launched a comprehensive investigation into the problems you reported about the lack of hot water in the wash basin, the damaged shower head, and the inadequate carpet cleaning. The insufficient hot water supply and the damaged shower head have caused great inconvenience to your use, which is a serious dereliction of duty in our equipment maintenance work; the poor carpet cleaning condition is contrary to our pursuit of a high-quality accommodation environment. In response, we have ordered the engineering department to immediately troubleshoot the hot water system failure, comprehensively overhaul all shower equipment, and arrange for the housekeeping department to deep clean and disinfect the carpets in all rooms to ensure that such problems do not occur again.

Response from Property: [Spacious room] [Clean and hygienic] [Free luggage storage] [24-hour front desk] [8 minutes by car from the train station/2 stops by subway] In the vast sea of ​​people, meeting you is really like meeting the inevitable fate in the accident! The good reputation really comes from you, and Xiao Siji is very pleased to make you satisfied! We will continue to innovate and do our best to bring the best service to every customer. We look forward to your visit again and wish you a happy life!

Response from Property: [City Center] [High-altitude night view] [Hotel directly connected to Changbai Building Shopping Mall] Dear guests: Looking at the stars in the sky, they are connected into lines little by little, just like your praise for us, each one is as beautiful as a fairy! All of our friends are looking forward to your next visit~~~

Response from Property: [Business First Choice] [Office Desks and Chairs] [Excellent Environment] Your smile is our most beautiful memory. A simple word of recognition makes us very encouraged. Thank you for your support and encouragement. We are always waiting for you to come again. I wish you a happy work and life!

Response from Property: [High-altitude beauty][Adjacent to Wanda Plaza, Chongqing Road][Adjacent to People's Square Subway Station] Your smile is our most beautiful memory. A simple word of recognition makes us very encouraged. Thank you for your support and encouragement. We are always waiting for you to come again. I wish you a happy work and life!

Response from Property: [High-altitude beauty][Adjacent to Wanda Plaza, Chongqing Road][Adjacent to People's Square Subway Station] Your smile is our most beautiful memory. A simple word of recognition makes us very encouraged. Thank you for your support and encouragement. We are always waiting for you to come again. I wish you a happy work and life!

Response from Property: [Full facilities] [Great location] [Spacious rooms] Your smile is our most beautiful memory. A simple word of recognition makes us very encouraged. Thank you for your support and encouragement. We are always waiting for you to come again. I wish you a happy work and life!

Response from Property: [Spacious room] [Excellent location] [Complete facilities] Your smile is our most beautiful memory. A simple word of recognition makes us very encouraged. Thank you for your support and encouragement. We are always waiting for you to come again. I wish you a happy work and life!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: [Next to subway station] [Convenient transportation] [Complete facilities] Your smile is our most beautiful memory. A simple word of recognition makes us very encouraged. Thank you for your support and encouragement. We are always waiting for you to come again. I wish you a happy work and life!