InterContinental Changsha

Very nice hotel just next to a shopping mall with lots of choice for good restaurants.  Views of the river from the hotel was very good too.  The moment we arrived, we were greeted by friendly staff. Especially the concierge staff were extremely helpful with the locations of the places we’d like to go.  The only hiccup we had was at Sky27 Bar where service was not good.

The room is pretty with nice views, but the 2 beds are definitely too small to accommodate 3 people. Perhaps the hotel should use bigger beds or open up a triple room for odd numbered families like mine. I clearly mentioned to this handsome front desk staff during check in that I have 3 pax. He was friendly and all, but alas the room only had items to cater for 2pax. I called the front desk and this same guy attended my call to get the items for the 3rd pax. He even called again after the delivery and reassured me that he had reminded the housekeeping that the room is stayed by 3pax. Guess what? The next day when we returned from a whole day of travelling, we came back to the room with missing items again. There were 3 towels so we just let it slide and decided not to call the front desk as it was our last night anyway... Also, what kind of upscale hotel does not/is unable to provide customers with the help they need through online methods?? Other than trip.com chat, there was literally no way for me to reach the hotel. They don't even have a local number that I can borrow to book attraction tickets! What a shame! And when I asked about this at the front counter, it seems like the message was "you're on your own". Definitely not a good feeling for a family who was visiting the country for the first time!! And I really expected better from an upscale hotel like this. Lastly, I believe that the hotel is located too far away from the main attractions, hence the surroundings are rather deserted. We always leave the hotel by DiDi anyway so it wasn't a deal breaker for us. It didn't seem like there were food places nearby that were open at night, so you might need ******* if you're staying in (but good luck if you have no local number!!). This is also how you can get a quiet location + nice views + a reasonable price. Worth it for the luxury experience if you're a party of 2.

Stunning view of the river with spectacular lighting. The room is really big and right. Spacious bathroom. The restaurant on ground floor is really good. We had it for 3 straight nights.

Beautiful hotel , great location and the mall is connected to the hotel so there’s many restaurants available

We stayed at the hotel for 3 nights during our first trip to Changsha and the experience was unforgettable. The staff was very friendly and thoughtful. The reception helped us upgrade the room for free. The Concierge Supervisor Nolan Zhou was very helpful and helped us carry the luggage to the room. The cleaning ladies tidied up the room in a meticulous way everyday. The room was very spacious, clean, well-appointed, and equipped with a very large bathroom.

The whole experience is fantastic since i got free update the room got a supreme river view and super big. I look forward to my next stay in intercontinental changsha next time.