Building D, Chaozong Royal Garden, No.6 Yingpan Road, Kaifu District, Changsha, Hunan, ChinaView Hotel Details
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Serenity Inn Guest Reviews
4.7/5
Outstanding
4423 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(4423)
Positive reviews(4343)
Reviews with photos/video(1259)
Friendly front desk staff(529)
Classy environment(443)
Easy to get around(322)
Well decorated(133)
Well designed(125)
Delicious breakfast(99)
Fantastic river view(85)
Close to metro(44)
Negative reviews(80)
Guest User
Guestroom - River-View (Living Room)
Stayed in Feb 2025
Solo travellers
3 review
5.0/5
Outstanding
Posted on Apr 16, 2025
A really amazing and relaxing stay! The room was extremely beautiful and clean. Every day the reset was also cleaned in depth. There was an issue with the tub on the last day and the staff was able to fix right away. The breakfast was also very good, with quite a bit of variety and a relaxing environment. The location was about a 9 minute walk to the metro and within a few minutes of a number of bus stops. There is also a convenient store just around the corner. They also made sure I was on a non-smoking floor and I had no issues with smoke smell the entire trip on my floor or the common areas. The view was beautiful and I enjoyed watching the building lights and looking at the river every night. The quality of the amenities and plenty of water bottles was also great. The staff were all very helpful and check in/out was quick and easy. Just note that there is no fridge/microwave for the room I got, so plan accordingly.
6/12
Response from Property: 尊敬的賓客,您好!非常感謝您抽出時間分享如此詳盡且暖心的入住體驗!能為您帶來舒適又放鬆的住宿時光,我們倍感榮幸!您對房間清潔度、工作人員的高效處理、豐盛早餐、便捷交通以及貼心無煙樓層安排的認可,是對我們最大的鼓勵!得知您沉醉於迷人夜景,享受着品質設施帶來的便利,我們由衷欣喜!關於房間內缺少冰箱和微波爐的情況,感謝您的温馨提醒,我們也會持續評估完善設施。期待未來能再次迎接您的到來,為您創造更多美好回憶!祝您生活愉快,旅途順遂!
YongFeng
Pin Qian River-View Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 24, 2024
When staying, the staff was very friendly, especially Manager Gu who helped me and my daughter receive deliveries and follow up with the company. The scenery was beautiful and the location was very convenient; the stay was definitely worth while.
Response from Property: Dear family: Hello! "Happy Changsha, Charming Star City Welcomes You", feel the charm of the city of mountains, rivers and islands, and the charm of fireworks Changsha up close. Thank you for staying at the Shuxiangmendizhipin Hotel, thank you for your affirmation of our hotel, and thank you for your recognition of Manager Gu's service. Family satisfaction is our greatest motivation, and all the staff of "Pin" are looking forward to your return home.The hotel is one subway stop away from the Orange Island Scenic Area. In the quietness of the hustle and bustle, you can look at the thousand-year-old ancient academy - Yuelu Academy on the other side of the river and calm your thoughts; for Hunan snacks, you can go to Super Wenheyou, Pozi Street, and Huoguangdian, which are closest to the hotel, and the Internet-famous milk tea - Cha Yan Yue Se is just around the corner. You can walk to Taiping Street and Shouxing Street, which are about 15 minutes away, to stroll through the alleys of the thousand-year-old anc
Louise
Business Room (Double Bed)
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on May 26, 2024
Nice view and good location.
Robots for room service.
Response from Property: 親愛的家人:您好!“快樂長沙、韻味星城歡迎您”,近距離感受山水洲城的魅力,煙火長沙的韻味,感謝您入住長沙品酒店,非常感謝您如此的讚美也期待您的下次入住,“品”全體員工期待您的再次回家。酒店距離橘子洲頭景區一站地鐵路程,在鬧中取靜中讓您能遙望江對岸的千年古書院--嶽麓書院,靜靜思緒;品湖湘小吃可以去離酒店最近的超級文和友、坡子街、火宮殿,而網紅奶茶--茶顏悦色近在咫尺,逛千年古城小巷可以步行15分鐘左右的太平街、壽星街;娛樂之都的長沙當然要去離酒店較近的解放路酒吧一條街,讓您體驗娛樂至上;購物天堂可以去步行3分鐘的萬達廣場、海信廣場;為了讓家人有更舒適的居住體驗,酒店配備了高端床墊品牌“慕思”床墊,床品使用的是全棉產品(2023年5月1日全部換新)、白鵝絨枕芯和被芯,絕對可以給一個舒適的睡眠環境,而在一樓書房左側的自助洗衣房可解放您旅途中的雙手,讓您旅途更加放鬆。二樓的健身房讓您時刻保持運動,充滿活力,而在房間內配備的洗衣液和一次性馬桶坐墊等更方便家人入住,希望我們能在您的旅途中帶給您更多的方便;“品”無論多晚,都會給您留一盞燈,等候您的回家。
Anonymous User
Guestroom (singe Bed)
Stayed in Feb 2024
Solo travellers
37 review
5.0/5
Outstanding
Posted on Mar 27, 2024
Great value for money in central location / would stay here again
Response from Property: Dear Family: Hello! "Happy Changsha, charming star city welcomes you", feel the charm of Shanshuizhou City and the charm of fireworks Changsha up close. Thank you for staying at Shuxiangmendi Pin Hotel, thank you for your affirmation and encouragement of the hotel, all the staff of "pin" look forward to you of going home again. The hotel is one subway stop away from Juzizhoutou Scenic Area. Being quiet in the bustle allows you to look at Yuelu Academy, a thousand-year-old academy on the other side of the river, and quiet your thoughts. For Huxiang snacks, you can go to Super Wenheyou, which is closest to the hotel. , Pozi Street, Fire Palace, and Internet celebrity milk tea - Tea Beauty are close at hand. You can walk to Taiping Street and Shouxing Street in about 15 minutes to stroll through the alleys of the thousand-year-old city; of course, Changsha, the entertainment capital, is farther away from the hotel. The nearby Jiefang Road bar street allows you to experience entertainment first; for shopping paradise, you can go to Wanda Plaza and Hisense Plaza, which are a 3-minute walk; in order to give your family a more comfortable living experience, the hotel is equipped with a high-end mattress brand "Mousse" bed The mattresses and bedding are made of pure cotton products (all will be replaced on May 1, 2023), white goose down pillow cores and quilt cores, which can definitely provide a comfortable sleeping environment, and there is a self-service laundry room to the left of the study on the first floor. It can free your hands during the journey and make you more relaxed during the journey. The gym on the second floor allows you to stay active and energetic at all times, and the laundry detergent and disposable toilet seats in the room are more convenient for your family to stay. We hope that we can bring you more convenience during your trip; "Pin "No matter how late it is, I will leave a light for you, waiting for you to come home.
Sha~
Guestroom (single Bed)
Stayed in Dec 2022
Solo travellers
5 review
5.0/5
Outstanding
Posted on Mar 7, 2023
The hotel was good and the vibe of the hotel was nice. It’s clean and its near to mall!
Response from Property: 親愛的家人:您好!歡迎您來到大美長沙,湘江河畔的品,歡迎您入住書香門第之品酒店,謝謝外國友人的肯定與支持,期待您的再次入住。酒店距離橘子洲頭景區一站地鐵路程,在鬧中取靜中讓您能遙望江對岸的千年古書院--嶽麓書院,靜靜思緒;品湖湘小吃可以去離酒店最近的超級文和友、坡子街、火宮殿,而網紅奶茶--茶顏悦色近在咫尺,逛千年古城小巷可以步行15分鐘左右的太平街、壽星街;娛樂之都的長沙當然要去離酒店較近的解放路酒吧一條街,讓您體驗娛樂至上;購物天堂可以去步行3分鐘的萬達廣場、海信廣場;為了讓家人有更舒適的居住體驗,酒店配備了高端床墊品牌“慕思”床墊,床品使用的是全棉產品、白鵝絨枕芯和被芯,絕對可以給一個舒適的睡眠環境,而在一樓書房左側的自助洗衣房可解放您旅途中的雙手,讓您旅途更加放鬆。二樓的健身房讓您時刻保持運動,充滿活力,而在房間內配備的洗衣液和一次性馬桶坐墊等更方便家人入住,希望我們能在您的旅途中帶給您更多的方便;“品”無論多晚,都會給您留一盞燈,等候您的回家。
A.
Pin Qian River-View Twin Room
Stayed in Apr 2024
Couples
2 review
3.0/5
Posted on May 11, 2024
Not worth the price.
Response from Property: Dear Family: Hello! "Happy Changsha, Charming Star City welcomes you", feel the charm of Shanshuizhou City up close and the charm of fireworks Changsha. Thank you for staying at Shuxiangmendi Zipin Hotel. I'm sorry for not bringing you a better stay experience. "Pin" All the staff look forward to welcoming you back home again. The hotel is one subway stop away from Juzizhoutou Scenic Area. Being quiet in the bustle allows you to look at Yuelu Academy, a thousand-year-old academy on the other side of the river, and quiet your thoughts. For Huxiang snacks, you can go to Super Wenheyou, which is closest to the hotel. , Pozi Street, Fire Palace, and Internet celebrity milk tea - Tea Beauty are close at hand. Taiping Street and Shouxing Street can be walked for about 15 minutes to stroll through the alleys of the thousand-year-old city; of course, Changsha, the entertainment capital, is farther away from the hotel. The nearby Jiefang Road bar street allows you to experience entertainment first; for shopping paradise, you can go to Wanda Plaza and Hisense Plaza, which are a 3-minute walk; in order to give your family a more comfortable living experience, the hotel is equipped with a high-end mattress brand "Mousse" bed The mattresses and bedding are made of pure cotton products (all will be replaced on May 1, 2023), white goose down pillow cores and quilt cores, which can definitely provide a comfortable sleeping environment, and there is a self-service laundry room to the left of the study on the first floor. It can free your hands during the journey and make you more relaxed during the journey. The gym on the second floor allows you to stay active and energetic at all times, and the laundry detergent and disposable toilet seats in the room are more convenient for your family to stay. We hope that we can bring you more convenience during your trip; "Pin "No matter how late it is, I will leave a light for you, waiting for you to come home.
Ronaldo Netherlands
Guestroom (single Bed)
Stayed in Jun 2022
Family
3 review
5.0/5
Outstanding
Posted on Jul 24, 2022
The hotel is located in the center and all is in walking distance. IFS the famous shopping mall and all kind from restaurants close by, the food is spicy but very delicious, I am every weekend in Changsha since we live in Loudi, we love Changsha
6/7
Response from Property: Thank you for your support to our hotel, thank you very much for coming to Changsha and like the city, looking forward to your return. Changsha Pin Hotel
Guest User
Business Room (Double Bed)
Stayed in Feb 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Mar 26, 2024
very wonderful
Response from Property: 親愛的家人:您好!“快樂長沙、韻味星城歡迎您”,近距離感受山水洲城的魅力,煙火長沙的韻味,感謝您入住書香門第之品酒店,非常感謝您對酒店的誇讚,“品”全體員工期待您的再次回家。酒店距離橘子洲頭景區一站地鐵路程,在鬧中取靜中讓您能遙望江對岸的千年古書院--嶽麓書院,靜靜思緒;品湖湘小吃可以去離酒店最近的超級文和友、坡子街、火宮殿,而網紅奶茶--茶顏悦色近在咫尺,逛千年古城小巷可以步行15分鐘左右的太平街、壽星街;娛樂之都的長沙當然要去離酒店較近的解放路酒吧一條街,讓您體驗娛樂至上;購物天堂可以去步行3分鐘的萬達廣場、海信廣場;為了讓家人有更舒適的居住體驗,酒店配備了高端床墊品牌“慕思”床墊,床品使用的是全棉產品(2023年5月1日全部換新)、白鵝絨枕芯和被芯,絕對可以給一個舒適的睡眠環境,而在一樓書房左側的自助洗衣房可解放您旅途中的雙手,讓您旅途更加放鬆。二樓的健身房讓您時刻保持運動,充滿活力,而在房間內配備的洗衣液和一次性馬桶坐墊等更方便家人入住,希望我們能在您的旅途中帶給您更多的方便;“品”無論多晚,都會給您留一盞燈,等候您的回家。
Guest User
Stayed in Jul 2022
Solo travellers
5 review
5.0/5
Outstanding
Posted on Aug 21, 2022
One of the best hotels I've stayed at.
Wonderful staff, clean and cozy!
Response from Property: To my dear family: Thank you for staying in our hotel, thank you for your affirmation, we will also work hard to provide a better experience for our family, and sincerely look forward to your coming home again. Changsha serenity Hotel
Guest User
Guestroom (2 Beds)
Stayed in Apr 2022
Solo travellers
2 review
4.5/5
Great
Posted on May 11, 2022
Serenity Inn hotel is well located, close to metro station. The room are clean with good equipment, staff is friendly, smiley and supportive.
Response from Property: Dear family:Thank you for your affirmation. It's a pity that we didn't get your full praise. We will continue to work hard.
Guest User
Guestroom (single Bed)
Stayed in Mar 2025
Family
6 review
5.0/5
Outstanding
Posted on Apr 9, 2025
As soon as I stepped into the hotel lobby, I was greeted by warm and thoughtful service. Miss Yu Shui at the front desk not only checked me in very quickly, but also introduced us to the various facilities and surrounding food around the hotel. The room was also clean and tidy, with complete facilities and equipment. The bathroom was separated into dry and wet areas, which was great. I also used the hotel breakfast, which was very delicious and varied. I sincerely recommend staying in this hotel every time I come.
Original TextTranslated by Google
6/14
Response from Property: Dear guest: Thank you very much for choosing our hotel and giving us a good review! We are all very encouraged by your recognition🥰 As you said, our hotel is in a unique location. It is right outside the subway entrance and in the bustling business district in the city center. It is very lively but allows you to enjoy the tranquility in the room and enjoy the beautiful scenery of the Xiangjiang River. The design of the single-family house also gives you enough privacy. Chaozong Street next door also allows you to feel the charm of the century-old culture at any time~
We have always paid great attention to the accommodation experience. We specially choose the De Rucci mattress, hoping that you can sleep well every night. The room will also be strictly cleaned to ensure cleanliness. In addition, we know that many guests want to visit Orange Island. We are also close to it and convenient for travel. We are also constantly enriching the variety of breakfast, hoping to start a day full of vitality for you🌞 There are many delicious foods around, and I believe it will also add a lot of happiness to your journey~
Thank you again for your support and love. I look forward to your next stay. We will definitely provide you with more considerate service!
Guest User
Guestroom (2 Beds)
Stayed in Mar 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 13, 2025
The hotel is nice. The front desk is very friendly. The location is close to the river. It is a single-family house and very safe. The takeaway robot can deliver food, which is very convenient. The stay experience is good. I recommend it. The Xiangjiang River is outside the window
Original TextTranslated by Google
6/8
Response from Property: 尊敬的客人,衷心感謝您的大力推薦!小雪是我們前台的 “温暖擔當”,她時刻把客人的需求放在首位,熱情地為每一位賓客服務,您的誇讚是對她最大的肯定,相信她會帶着這份認可,為更多客人帶去貼心關懷。我們酒店選址江邊獨棟建築,在盡享絕美江景的同時,也為您的安全與私隱保駕護航。外賣機器人的投入使用,正是為了給您帶來便捷、無接觸的服務體驗,讓您足不出户就能輕鬆享受美食。客房窗外那開闊的湘江景緻,相信給您留下了深刻印象,無論是清晨的波光粼粼,還是夜晚的燈火輝煌,都能讓您在疲憊時得到治癒。您滿意的入住體驗,是我們前進的動力源泉。下次您計劃來江邊賞景時,提前聯繫我們,我們會為您預留視野最佳的房間,還準備了本地特色的小茶點,等您來品嚐,盼您常來!
Guest User
Guestroom (single Bed)
Stayed in Mar 2025
Solo travellers
8 review
5.0/5
Outstanding
Posted on Apr 11, 2025
Every time I come to Changsha, I will choose this hotel. What attracts me is that the hotel is clean and tidy, the location is good, it is quiet in the middle of the city, the parking is also very convenient, and the front desk service is very enthusiastic.
Original TextTranslated by Google
6/9
Response from Property: 尊敬的客人,太榮幸能成為您每次來長沙的不二之選!您的這份信賴,是我們前行路上最強大的動力。客房團隊每日兢兢業業,嚴格執行高標準清潔流程,從床品的精心更換到每一處角落的細緻擦拭,一心衹為呈現給您始終如一的乾淨整潔環境。酒店地理位置得天獨厚,身處繁華卻能鬧中取靜,讓您在享受城市便利的同時,也能擁有一片寧靜的棲息之所,周邊完善的停車設施,更是希望為您的出行排憂解難。冬至在前台,始終以熱情似火的態度迎接每一位賓客,無論是入住諮詢還是出行建議,她都能貼心解答,您對她的誇讚,她定會銘記於心,以更優質的服務回饋您。我們深知每一次入住都是一次全新的承諾,下次您來長沙前,提前告知我們您的需求,我們會為您預留視野絕佳的房間,還準備了長沙特色小吃禮盒,盼您前來開啟這份專屬驚喜,期待與您再次相逢,續寫美好入住篇章!
amy111_tao
Guestroom (single Bed)
Stayed in Mar 2025
Couples
10 review
4.5/5
Great
Posted on Apr 11, 2025
The hotel is located right by the Xiangjiang River. The rooms are clean, tidy and comfortable. The front desk receptionist was very enthusiastic and introduced us to nearby food. The hotel provides unlimited free drinking water and the bedding has Xiang embroidery. I stayed for three nights in a row. The sound insulation was good, the bedding was comfortable, and the price-performance ratio was super high. This trip to Changsha was perfect!
You must stay at this hotel when you come to Changsha. My family also likes the hotel's decoration style and design very much. It is also very convenient for travel. As a repeat guest who has stayed here many times, the most attractive thing for me is that I can see the Xiangjiang River from the room, and there will be boats passing by from time to time. The mattress in the hotel room is very comfortable to sleep on, and the front desk lady is very enthusiastic in her service. 👍
Original TextTranslated by Google
6/12
Response from Property: 非常感謝您的高度評價!能得到您的認可,我們全體員工都備受鼓舞。正如您所説,咱們酒店位置得天獨厚,緊鄰地鐵口,地處市中心繁華商圈 ,同時又能讓您在喧鬧中享受寧靜。閑暇時,您可以漫步在百年歷史的潮宗街,感受歲月沉澱的韻味,或是前往湘江風光帶,欣賞美麗江景。您對前台服務人員的稱讚,是對他們最大的鼓勵。他們一直秉持着熱情、高效的服務理念,希望給每一位客人帶來賓至如歸的體驗。另外,很高興您注意到了我們精心配備的‘’慕思床墊‘’,我們希望能為您打造舒適的睡眠環境,讓您每晚都能酣然入夢。期待您的再次光臨,我們一定為您準備更貼心的服務!