hotel nikko chengdu yixin lake

The room was very nice, clean, tidy and comfortable. As soon as I entered the hotel, I felt the smiling service of Nikko Hotel, which made me feel at home. I especially want to thank my housekeeper Dami. After checking in, there were some problems with the network in my room. Dami helped me solve the problem enthusiastically and quickly. In short, I had a very pleasant day at Nikko Hotel!

The hotel is very good. The butler Stefan provided good service. We were upgraded to a deluxe room with a lake view. The overall style is Japanese, simple and elegant. The room is clean and tidy. Serena has a rich breakfast. There is a children's swimming pool and sauna on the fifth floor. When we left the hotel, the butler gave the children a red panda gift, which the children liked very much.

The hotel is very spacious and bright, parking is also convenient, the staff is very enthusiastic, the hygiene is not very good, there are hair and stains on the bed, and there are not many types of breakfast

The Nikko Hotel I stayed at was quite a pleasant surprise! The room was clean and bright, the layout was warm, the bedding was soft and comfortable, and I had a good night's sleep. It was cost-effective. Amber was professional, warm and thoughtful, and the front desk checked in and checked out quickly. The swimming pool and gym were also good. It was cost-effective and highly recommended!

I used to like JAL, but I am very disappointed with this JAL Hotel. The hardware facilities are good, the rooms are new, and the utensils are good. The tea sets, slippers, towels and bedding are all of good quality. The robot food delivery is also a surprise. The software service does not match. First, the whole family checked in at 22:00 in the evening, and they insisted on collecting a deposit before giving the room card. I asked to let the elderly enter the room first and then go to the car to get the credit card to pay the supplementary payment, but it didn't work. The front desk has no service awareness and is dogmatic and rigid. It has been a long time since I encountered a hotel that insists on paying a deposit and is so strong. Second, the cleaning staff is not well trained. In order to finish their work early, they knock on the door one by one at eight or nine in the morning. They have no customer awareness at all, which is really not like a five-star hotel. And the corners are cleaned carelessly. Third, this stay is five days. One day I ordered breakfast and wanted to use it another day. As a result, after communicating and asking for instructions for most of the day, it turned out that it could not be moved. Later, I had to cancel the order from JieCheng and re-order it. It took a lot of time. I really don’t understand what kind of brain circuit is this. In addition, the waiters in the restaurant should be praised. They collected the plates in time and were very considerate. They remembered the location of the guests and delivered the food. I am very grateful to the little boy waiter with glasses. He was very diligent. Overall, it feels that the management has spent a lot of thought and money, but the staff training is not in place, which has damaged the reputation of Nikko Hotel. Because I like Nikko Hotel, I have given more comments. I hope the hotel will get better and better

Yuma at the front desk provided great service and arranged a room on a high floor for us. We had a very comfortable stay these few days. The hotel is very good. The facilities and equipment of the hotel's gym are all international first-line brands. The gym is relatively quiet and will not be disturbed. The swimming pool is also very beautiful. The starry sky ceiling is really beautiful. It is so comfortable to swim while enjoying the scenery outside the window. The hotel's breakfast is also very good, with many varieties. I give a thumbs up to the restaurant. I will choose Hotel Nikko next time I come to Chengdu.