Hotels Near River Dee in Chester

Asked for housekeeping to be done when we left the hotel. The only thing done was new teabags were placed in the room and new towels were put in. The bed was not made, the room was not tidied, new mugs and glasses were not put in the room. Very disappointing. Called twice but reception was busy, so we settled for a room that had not been attended to properly. Disappointing.

Lovely fully equipped apartment. Was surprised to see such a gem just 5 mins away from the city centre. Endless supply of coffee, hot chocolate and water from the reception, and fresh Croissant provided for breakfast. This can be for long or short stays as it has all required kitchen equipment. The air conditioner works really well, iron, ironing board, a safe for keeping items, and multiple wall socket points. Parking is £10 overnight and wifi with good strength. A study/work table is also available . Truly loved it and can't wait to stay here again

Second time we've stayed at this hotel. Very friendly staff, excellent service, nothing is too much trouble. Excellent place in the centre of Chester for shops and the Christmas market. Lovely rooms and excellent service in the restaurant. Would recommend and we will definitely be back.

The room is exquisite, and the whole hotel feels unique to me, revealing exquisiteness everywhere. When I checked in for the first time, I met an elegant uncle. When I ate for the first time, I met a tip far exceeding the average line in the UK and catching up with the US. The enthusiasm, the first time I received a wooden room card, the first time a chain hotel uses all local ingredients, environmental protection also supports local farmers, and the bar is also free... The only fly in the ointment is that the hotel has no parking lot, and the others are perfect

Clean , comfortable, good breakfast & close to all amenities . Given room 126 think for light sleeper as the nearest room to the busy road , didn't bother us as we had enough drinks to sleep , great view of the race coarse on other side. Parking was £10 on hotel site therefore easy to get in & out .

Overall a nice central hotel ,quiet well run establishment ,on arrival I enquired about car parking facilities as on the premier in site that was advertised on trip dot com it read that parking was free,I was told parking was payable by the staff on reception,which if had I known I would have arrived by train as I was staying 3 nights and this added an extra 36 ish pounds on top off my room fee.

I thoroughly enjoyed my stay. A building with a history, Victorian era. Staff were friendly and the paintings around the walls are beautiful. The room was clean, large and the bed was just right, not too soft. Great location, just across the station and convenient to walk to town and other sites of interest. I would stay there again.

For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.

Check in was very easy and hassle free with three members of staff checking guests in. We arrived well before check in time of 15:00hrs but no early check in rooms were available so we had to return later to check in. Room size was adequate with comfy bed and quality pillows ensuring good rest. Hotel is very clean and is well staffed, only downside is the location that its not walking distance to the city centre but this is not a deal breaker due to parking at this hotel being a lot easier on the outskirts of the city centre.

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.