137 Pillars House Reviews

Great, highly recommended! Tucky is very enthusiastic

All in all a very disappointing experience. Here’s an overview of my experience: - room(s): booked the Borneo suite (room #6) located on the ground floor. First impression highly negative as the room had a strong stench of humidity which literally took me by the throat. We had to move to another room after the second evening because the other travelling party was sick due to (allergy / asthma attack / constant coughing) the disgusting smell permeating every area of the room. We finally moved on the third day to room 8 which is one level just above room #6. Although not perfect, it was certainly an improvement. Probably because the room benefits from more sun exposure. The heritage style of the bathroom is very nice but obviously takes a backseat to the horrendous sanitary condition of the room. I was a bit underwhelmed by the staff reaction to our predicament since the first reaction was to suggest adding a dehumidifier in the original room. Only after intimating we would leave the hotel did we get a change of room. Overall, this is probably the worst room experience I’ve ever had (that includes cheap hotels during my student days) and I find it stunning that rooms which are clearly not fit for occupation are offered to clients especially considering the hotel seemed relatively empty. We ultimately left one day before since we were left with health issues and had to spend most of the time on the terrace. - facilities: (a) the swimming pool looks nice if you’re an instagram type but I didn’t manage to use it since it was not heated (there is little to no sun exposure at least in the afternoon so quite chilly), (b) the gym is fine if you stick to stationary bike or treadmill. The weights / machines section is essentially non-existent. Went to a professional and well equipped gym (Pump gym) about 25mn walk from the hotel (brisk pace) which charges THB 100 per session. - restaurant: from a visual perspective the restaurant looks nice (there’s only one I believe). The breakfast lacked in terms of variety but the quality was pretty good. Tried an in-room service the last evening as we were too exhausted to exert ourselves to walk to the restaurant. The food was OK but nothing special. Try Wanlamum near by which offers good Thai food at decent price and a nice setting by the river. - hotel premises: the hotel, the garden area and the bar / restaurant look great. Found it annoying that the cleaning staff spends the whole day cleaning the leafs in the garden area. You get this constant broom sound from very early morning. - service: found it to be uneven. The staff at the restaurant were very nice and helpful. Didn’t like being pitched twice an airport transfer at THB 1,100 (the airport is about 15 mn away). Do yourself a favour and just use Grab. The only compensation we were given for our lousy experience was a write off for a 5mn local call from the room fixed line phone. Never saw anybody from management taking an interest in our predicament. - location: the hotel is not exactly close to the city’s areas of interest but very straightforward to move around by ordering a car via Grab. It pains me to write such a negative review since I really wanted to like this place but our whole trip in Chiang Mai was completely wasted as my travel companion didn’t have the energy to move around after the second day and we had to cancel all our plans including excursions. It’s now 3 days since leaving the hotel and we have yet to be entirely on our feet due to the health issues we picked up and the rest of our trip in Thailand in likewise totally ruined. I’m sure some people will like the hotel (maybe some of the rooms with better sun exposure do not stink as much) but if you have issues such as asthma, allergies or maybe you are a person of a certain age I would highly suggest you try another hotel especially when you consider this is one of most expensive hotel in the Chiang Mai region.

It’s a very nice and pretty hotel with friendly stuff, the location is okay given that it’s a quiet and chill place to stay and not too far from the central. The breakfast was alright if only they can have more variety. They have this butler service which can help you arrange everything you need for the trip which is pretty convenient. Overall we enjoy our stay here and hope to visit again!

Outdoor bathing feels great Outdoor showing awesome The environment is very good, especially the big trees inside the hotel Very good environment with those big trees in the hotel especially Feel the service spirit from the general manager to the grassroots employees feeling great hospitality from general manager to employees Worth a stay in Chiang Mai Whenever visit Chiang Mai don’t miss the hotel, including yourself in this beautiful resort

A very satisfying stay experience, a small and exquisite hotel, I will stay here again next time I go to Chiang Mai!

I rarely write reviews for hotels, but I must write this one. Very good hotel, warm service. The service staff will think of small details. My daughter stayed in bed in the morning, and the breakfast manager prepared a takeaway box to help us prepare breakfast for her to take back. All questions about the itinerary were answered. We encountered the largest flood in history in Chiang Mai, and all the itineraries were disrupted. The hotel was in the worst-hit area, and they considered us from beginning to end and did their best to arrange it. We took a small boat, and four hotel waiters, including a deputy manager, pushed the boat in the chest-deep water. It took an hour to reach the land. The hotel arranged other hotels to get us out of trouble. Thank you very much. A memorable hotel!

The service of this hotel does not seem to be as good as other Chiang Mai hotels. When I arrived at the hotel, there was no waiter to take my luggage. I told the front desk staff, but they said they were busy. It took a long time for them to take my suitcase in. Although the housekeeper who can speak Chinese added WeChat, the follow-up was also useless. No matter what questions I asked, he said he was busy. He didn't take the guests into consideration. The sockets next to the bed in the hotel are European sockets. You have to go to the bathroom or the sockets on the ground to charge in order to find Thai sockets. It is extremely inconvenient. In short, the service does not match the price. You will have a better experience if you choose other hotels at the same price.

The most distinctive swimming pool is closed this time, which is a bit regrettable. But 137 will always be the first choice when visiting Chiang Mai

Internet celebrities check in and release photos!

Super good! East Borneo colonial style, located on the banks of the Mae Ping River, easy to get in and out. The breakfast was delicious and the service staff was very polite. I will consider staying here next time I come to Chiang Mai.

I read two negative reviews before traveling and was a little worried. After the results arrived, I found that my worries were unnecessary. The hotel has beautiful greenery and the rooms are very clean. We are a family of four, two adults and two children. We did not fill in the correct number of people when we made the reservation. When we arrived, we were told that we needed to upgrade the room type. Although we had to pay the price difference, the extra bed fee and meal fee for the children were included. Very reasonable. Everyone must fill in the correct number of people before making a reservation. Had a very nice three days. For ten days this time, I booked 137, Raya Heritage and Four Seasons Hotel. 137 is my first choice next time I come to Chiang Mai.

The room is well-equipped and has Chinese butler service. It is very friendly to Chinese people.

A hotel with an aristocratic atmosphere

A very beautiful hotel, worthy of being ranked number one in Chiang Mai. There is a reason why it is expensive.