FSMILE City Resort Hotel (Monument to the people's Liberation Hongyadong Store) Guest Reviews
4.8/5
Excellent
2490 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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Positive reviews(2478)
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Awesome amenities(513)
Easy to get around(295)
Many amenities(255)
Perfect for families(125)
Close to metro(99)
Would stay again(87)
Good audiovisual experience(38)
Offers pick-up/drop-offs(21)
Negative reviews(12)
Guest User
Run Around Family Two-Bedroom Suite (Children's Exclusive Space + Washer-Dryer + Fridge)
Stayed in May 2024
Other
2 review
5.0/5
Outstanding
Posted on Jun 26, 2024
OK OK OK OK OK
Response from Property: "親,您踏入MOUNTWELL·山棲度假套房公寓的那一刻,我們便深感榮幸。感謝您對我們酒店的支持,以及對我們設施設備、服務品質和環境氛圍的認可。我們深知,您的滿意是我們最大的追求。MOUNTWELL·山棲度假套房公寓坐落於重慶渝中半島的心臟地帶,這裏不僅交通便捷,更是渝中半島的繁華地帶。無論是想要品味重慶的地道美食,還是探索重慶的歷史文化,這裏都是絕佳的起點。在房間衞生方面,我們始終堅持高標準、嚴要求。每一個細節都經過精心打理,是無與倫比的舒適與衞生。而我們的服務團隊,更是以熱忱、貼心的服務,讓您在酒店的每一刻都倍感温馨。我們始終秉持着“以人為本”的服務理念,致力於為您打造一次難忘的入住體驗。再次感謝您選擇我們,期待在重慶與您再次相遇,共度美好時光。"
Guest User
2-bedroom And 1-living Room Suite With City View
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 17, 2024
I want to give this B&B a big thumbs up! The housekeeper was very warm and considerate. He provided us with a detailed check-in guide and local guide. He also sent me the navigation and positioning of all attractions one by one. He also gave me a detailed order of visits and the best time. It was great. I originally wanted to find a tour guide. , after being introduced by the housekeeper, I directly saved several hundred tour guide fees. I also got discounted ferry tickets, and I wasn’t ripped off by scalpers, which was great.
The location of the B&B is also very good, it is in the city center and surrounded by many shops, restaurants and attractions. We can walk to shopping, eat delicious food and visit attractions, which is very convenient. Save a lot of fares and time. Big thumbs up.
Original TextTranslated by Google
Response from Property: Thank you so much for rating our apartment so highly! We have been committed to providing high-quality service and comfortable accommodation experience to every guest, and your satisfaction is our greatest motivation. We look forward to your visit again and wish you a happy life!
Woshimaoshen
Run Around Family Two-Bedroom Suite (Children's Exclusive Space + Washer-Dryer + Fridge)
Response from Property: 抱歉給您不好的體驗,由於隔壁樓棟突發火災,導致濃煙進入為入住帶來不便,後續我們會加強員工對突發事件處理能力的培訓,努力給客人提供滿意的服務。從您入住當天到離店後我們管家每天都有做關懷動作,針對您提出的賠償也積極溝通並反應給領導。先給您發了新年紅包表示歉意與祝福,後以轉賬的方式賠償您房費,您都接受了,未再表達其他不滿與訴求,卻還是給我們差評。您可以看下近期的評價,已經沒有客人反映類似的問題了。期待您能聯繫我們,幫助我們進一步改進,為客人提供更好的服務。
Chrity
Run Around Family Two-Bedroom Suite (Children's Exclusive Space + Washer-Dryer + Fridge)