Hampton by Hilton Chongqing Jiangbei Guanyinqiao Pedestrian Street

Hampton by Hilton Chongqing Jiangbei Guanyinqiao Pedestrian Street Reviews

Hampton by Hilton Chongqing Jiangbei Guanyinqiao Pedestrian Street

No.10 Honghuang Road, Jiangbei District, Chongqing, ChinaView Hotel Details
Hampton by Hilton Chongqing Jiangbei Guanyinqiao Pedestrian Street
Hampton by Hilton Chongqing Jiangbei Guanyinqiao Pedestrian StreetHampton by Hilton Chongqing Jiangbei Guanyinqiao Pedestrian StreetHampton by Hilton Chongqing Jiangbei Guanyinqiao Pedestrian Street
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Hampton by Hilton Chongqing Jiangbei Guanyinqiao Pedestrian Street Guest Reviews

9.4/10
Outstanding
3106 review
Verified reviews
Location9.3
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(3106)
Positive reviews(3024)
Reviews with photos/video(431)
Friendly front desk staff(680)
Delicious breakfast(413)
Perfect for business trips(150)
Would stay again(88)
Close to metro(62)
Easy to call taxis(32)
Awesome gym(29)
Delicious buffet(19)
Negative reviews(80)
JC1
Comfort Twin room
Stayed in Feb 2025
Travel with friends
2 review
5.0/10
Posted on Mar 16, 2025
This is not living up to the Hilton name. This is not a 3 or 4 stars hotel but 2. The room smells musty and is felt like sauna. The aircon blows hot air. This is mid March. We called the receptionist. They said it’s still considered winter in China so they blow hot air to warm the room and not cold air!!! It is centrally controlled so it is impossible for us to lower the temperature to cool the room. They asked us to open the window for the ‘cool’ air from outside to come in. The window does not have mosquito net. It is very noisy. You can hear ppl talking or car passing with the window open!!! They gave us 2 portable air con in the end. But they make a lot of noise!!! We booked this hotel thinking it is a smoke free hotel. But we smell smokes in our room, probably through the common air con vent. We could not sleep the whole night. We just came from Mercure hongya cave and we didn’t have any of this issues! The toilet and bathroom doors are not frosted!!! It is clear glass and you can see right through. Which means you can’t use both at the same time. What a stupid design!!!! There are few steps to reach the lobby reception. No one helps you with the luggage. Which is not friendly for elderly, family with young kids or disabled or if you have a lot of luggage. We asked for wifi password. They asked for our phone instead. And meddling with our phone out of our sight. This is so wrong!!! They could be doing anything with our phone but inputting wifi password. We don’t feel comfortable. We asked for our phone back. The uncle ( he doesn’t look like receptionist, but more like a security officer) ignored us. After I called him a few times, he showed me he is on the ‘wifi’ page of my phone…
Response from Property: 親愛的客人您好～很抱歉讓您擁有一個不完美的旅途體驗。對於您提到的相關問題已反饋各部門做出整改。很感謝您給到的寶貴意見；每一位賓客的相遇我們都無比珍惜！歡小朋非常難受沒能給您帶來滿意的入住體驗，這是歡小朋最大的遺憾！非常感謝您的選擇，歡小朋會繼續努力為每一位賓客提供一個舒適的入住環境。———難過的歡小朋
S.G.K
Family Friendly Family Room
Stayed in Feb 2025
Family
11 review
9.5/10
Amazing
Posted on Mar 15, 2025
Great stay we had at Hampton. Stayed for 2 night: with early departure at 5am, front desk staff was kind enough to pack us with some cookies.
Response from Property: Dear customer,! Thank you for your thoughtful review of the Chongqing Guanyinqiao Hilton by hampton Inn amidst your busy schedule. Your satisfaction is the best appreciation for us. We hope that through meticulous service and warm and comfortable environment, every guest can feel the kindness of Xiaopeng and his family. If you are satisfied with all aspects of the hotel next time, I hope you can keep your heart full! Beautiful times always pass by quickly. After meeting you, we can only wait for the next fate to come. Time will change, but we have always been here. Xiaopeng and Xiaopeng's family are waiting for your next visit
Kaolababamama
Comfort Double room
Stayed in Dec 2024
Family
5 review
10.0/10
Outstanding
Posted on Feb 2, 2025
Very nice journey！Thanks to Xiao Tao for giving us a warm reception during the Chinese Spring Festival!
Response from Property: Dear guest officer, Huan Xiaopeng was excited when he saw your five-star praise! Thank you very much for your stay and review. Your compliments and praises will be the motivation for Huan Xiaopeng and his partners to continue to cheer and improve. Huan Xiaopeng will continue to work hard, and hope to bring you a good experience every time you stay. Huanxiaopeng is looking forward to your next stay.
Jade_Kam
Comfort Twin room
Stayed in Nov 2024
Family
3 review
10.0/10
Outstanding
Posted on Dec 31, 2024
The front desk, ms Zoey has been attending us very warmly. She helps us to keep the luggage, while we are out for shopping and even offer to lend the charger to me to expedite charging my handphone. Of course the overall service which i receive together with my family throughout a day of stay is very welcoming and I will certainly recommend this prestigious hotel to my friends and relatives should any of them would visit Chongqing in the future
Response from Property: Hello dear friends, thank you for choosing to stay with us and sharing your experience. We are glad to hear that you are very satisfied with our service and thank you for your recognition of our service team. We have always been committed to providing our guests with high-quality service and a comfortable stay, and your satisfaction is our greatest motivation. At the same time, we will continue to strive to improve ourselves and provide our guests with better service and a more comfortable stay. Looking forward to your visit again and wishing you a happy life!
Guest User
Comfort Twin room
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 22, 2025
The hotel boasts a fantastic location right in the heart of Jiangbei's area, making it super convenient to get around! Their complimentary luggage storage service was a lifesaver - I could enjoy my breakfast after checkout without dragging my suitcase everywhere. Plus, the 24-hour self-service laundry room with washers and dryers was incredibly handy, completely eliminating any worries about laundry during my trip. My room was spotless and well-organized. The front desk staff, especially Ms. Zhu, were exceptionally polite and warm-hearted, promptly addressing any requests I had. The well-equipped fitness center was another plus. These amenities are an absolute godsend for long-term travelers or business trippers!
Response from Property: 親愛的家人，感謝您的細緻點評。世界上所有的好東西都一樣，就像夏天的冰淇淋，冬天的大衣，夜晚的星星，和這世界上的你。很榮幸在您心中留下了深刻的影響，讓每一位客人都能感覺到家的温暖，提供優質的服務是歡小朋一直在努力前行的動力，用“友善、可靠、關懷、周全”的歡朋精神服務來滿足客人的各種需求，讓客人感受到非凡的歡朋體驗，是歡小朋不懈的追求。歡小朋成長之路感謝您的相隨相伴，“海內存知己，天涯若比鄰”希望歡小朋不衹是您旅途中的温暖驛站，更是您不論身處何地的老朋友，能讓您感受“老朋友般的”温暖與親切，不再“異鄉為異客”。感謝您對我們的認可，歡小朋期待您再回來！——始終如一的歡小朋
Guest User
Superior Double room
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Apr 6, 2025
This was the second time staying in this hotel after the Yangtze river cruise, as we found the hotel meets our expectations. Buffet breakfasts were very good, with a wide variety of foods, both western and Chinese. Very friendly and helpful staff, especially Mr Li ( I think he is one of the front desk managers), who can also speak fluent English. They also helped us to bring the heavy luggages up and down the stairs in front of the reception counters. This is one of the drawbacks of this excellent hotel. The hotel is about 10 minutes walk from the nearest subway station.
Response from Property: 相逢既是緣分，感謝您在車水馬龍的城市裡，能抽出寶貴時間給我們留言。無論您是與友人遊玩的欣喜，還是忙碌得有些疲憊，我們都會聽您分享喜悦，舒緩您的疲憊。我們是朋友更是家人，我們誠摯希望未來您有機會再次光臨我們酒店，以便讓我們為您奉上更好的服務。——暖心的歡小朋
Junaidi
Superior Double room
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on Apr 8, 2025
The best hotel near mrt, but the door accsess to high
Response from Property: 親愛的客人您好呀~感謝您下榻觀音橋希爾頓歡朋酒店，歡小朋感謝您的5分好評。酒店由於地勢原因進入大堂會有一點”重慶特色”展現，如果您有任何需要幫助，都可以呼叫前台的歡小朋我們很樂意為您效勞！天青色等煙雨而我在等你，希望能再次與您共度一段美好時光-------期待您的歡小朋
Bryony Fae
Superior Twin room
Stayed in Aug 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Sep 18, 2024
Fantastic stay, great location and amenities. We were given all the pillows we could dream of. Bubble tea just next door!
Response from Property: Wow, wow, wow~ Huan Xiaopeng, thank you for your five-star praise, although the time of meeting is short, I believe that our story will become longer, so that you can live comfortably and at ease, and I hope you can be happy every day in the future~ Shuda's mattress hopes that you can sleep comfortably until dawn~ Looking forward to our next meeting, continue to write our Hampton story - waiting for your Huan Xiaopeng
Niccchan
Superior Twin room
Stayed in Sep 2024
Travel with friends
4 review
7.5/10
Posted on Oct 22, 2024
It’ll be good if a room for refreshment to be provided for shower for late night flight
Response from Property: Hi dear friends, your satisfaction is what we strive for! Life is beautiful because of love, the hotel did not prepare the tea room you mentioned when it was built, and there is a business rest area in the hotel lobby that can be provided to you for free; Your sharing will encourage more friends to experience our hotel, thank you sincerely! Have a great day!
ck
Superior Twin room
Stayed in Mar 2025
Couples
10 review
9.0/10
Great
Posted on Apr 21, 2025
good hotel but location is not good
Response from Property: 尊敬的客人您好！感謝您百忙之中對重慶觀音橋希爾頓歡朋酒店的點評，酒店位於重慶市中心江北區，附近有觀音橋商業步行街和觀音橋好吃街，美食小吃應有盡有，想打卡的火鍋店也有很多選擇。美好的時光總是流逝的很快，與您相遇後衹能靜待下次緣分的到來，時光會變遷，但是我們一直在這裏，小朋及小朋的家人在此恭候您的再次光臨喲！——愛您的歡小朋
Alicia van Rooyen
Comfort Double room
Stayed in Jun 2022
Other
6 review
10.0/10
Outstanding
Posted on Jul 23, 2022
The hotel is located nearby restaurants, coffee shops and subways. The rooms are clean and the staff is really helpful. We enjoy staying in the Hampton
Response from Property: Dear guests, welcome to the beautiful mountain city of Chongqing! Thank you for your five points of praise and encouragement. It is our ultimate goal to provide every guest with a comfortable and reassuring experience. It is a wonderful memory. We will continue to strive to provide a comfortable experience for every guest! Looking forward to your visit again！
Guest User
Comfort Double room
Stayed in Sep 2023
Solo travellers
13 review
10.0/10
Outstanding
Posted on Oct 9, 2023
Goood
Response from Property: Dear guest, hello~ welcome to Hampton by Hilton Chongqing Guanyinqiao! Thank you for your full five-point praise and recognition of us! Your satisfactory comments have blossomed into flowers all over the mountains and plains in the children's hearts. Look left, right, and down, and the more you read, the more you like it. We want to provide you with the highest quality facilities and the most considerate services, so that you can relieve all the fatigue of business travel the moment you enter the hotel. At Hampton by Hilton Chongqing Guanyinqiao, I believe you will always find unexpected warmth. There is fog in the morning and the grass is covered with rain and dew. We just want to keep you and look forward to your return again!
Guest User
Comfort Twin room
Stayed in Mar 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on Apr 24, 2025
This time, the Hilton Garden Inn near Guanyin Bridge in Chongqing is conveniently located. It is only a few minutes' walk to the Guanyin Bridge business district, where you can eat, drink and have fun. The subway station is also very close, so you don't have to worry about traveling. The hotel has a super rich variety of breakfasts, from Chongqing noodles, red oil wontons to Western bread and fruit salad. You can eat in different ways every day, and the taste is great! The service is even better. The front desk lady Xiao Zhu is warm and thoughtful. She took the initiative to help store luggage, so you can go shopping with peace of mind after checking out. The leisure area and beverage area in the lobby are designed very carefully. It's nice to sit and chat with friends and drink a glass of juice in the afternoon. In addition, the laundry room is simply a boon for long-distance travelers. The equipment is clean and convenient, and the details are perfect! The room is clean and comfortable, and the bedding is soft. I have a chance to stay here next time
Original TextTranslated by Google
Response from Property: Hello, dear guest~ Thank you for choosing Hampton by Hilton Chongqing Guanyinqiao! Your full five-point praise is a great encouragement to us, but Huan Xiaopeng will not be proud and will always work hard to provide every guest staying in the hotel with a comfortable stay experience. Friendliness, reliability, care and thoroughness are our brand culture. We inherit the global service standards of the Hilton Group, sincerely welcome every traveler like a friend, and provide high-quality services. The epidemic has been recurring, and protecting you and your family is Huan Xiaopeng's greatest wish. Disposable masks and disinfectant wipes are available at the front desk, and you can pick them up at any time when needed. Huan Xiaopeng will always be here waiting for your visit again. See you next time
Guest User
Deluxe business Twin room
Stayed in Mar 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on Apr 24, 2025
The hotel is in a good location. This Hampton Inn is very good, about 10 minutes' walk from Guanyinqiao Pedestrian Street. It is very convenient to travel! Xiao Zhu at the front desk of the hotel has a good service attitude and is polite and has a good service attitude! The hotel breakfast tastes very good and is relatively rich. The hotel facilities are complete and perfect! It is very convenient to send items by robot! There is also a luggage storage service that is good!
Original TextTranslated by Google
Response from Property: Seeing your compliments, Xiaopeng is super happy! It is Xiaopeng's pleasure to provide you with personalized services. Xiaopeng hopes that every friend can feel the "friendly, reliable, caring, and thoughtful" Huanpeng spirit through meticulous service and a warm and comfortable environment. Huanpeng's happy breakfast is nutritionally balanced and starts a day full of energy for all Huanpeng friends. In this vast world, no matter what the story is, Xiaopeng will actively come to you, looking forward to meeting you again, and waiting for the beautiful story to happen - Huanpeng will accompany you at any time
Guest User
Superior Double room
Stayed in Mar 2025
Solo travellers
9 review
4.5/10
Posted on Apr 22, 2025
Due to flight cancellation, I stayed in Chongqing for one night. In recent years, I have been to many third- and fourth-tier cities, staying in Atour and Hampton, and I personally prefer Hampton. This time I stayed in Guanyinqiao Hampton, which was a relatively poor experience. It is adjacent to the main road, so those who are afraid of noise and have poor sleep should be careful to stay. The store said that the comfortable big bed is the inner window of the patio, and Ctrip's mark is unclear. I booked a superior big bed, and the street was noisy and I changed to the other side, which was slightly better near the branch road and the community. The lowest floor (4th floor), a room for the disabled, the outer window is partially blocked, and the lighting and the environment outside the window are not good. At night, the community garbage was transported, and after communication, it was "upgraded" to a twin bed room on the seventh floor, which was considered to be up to standard. I have no experience with the superior and deluxe rooms of the hotel, and the standards are unclear. Due to the constraints of the building structure itself, you have to climb ten stairs to enter the hotel. The ramp is steep, inconvenient to go up and down, and no one helps. It has been open for five years, the washing machine model is old, there is no automatic addition of laundry detergent, and it takes more than an hour to dry. The room facilities are well maintained, and the bath towels have rough edges.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, I am very sorry for your unpleasant experience! Since the hotel is located in the Guanyinqiao urban business district, the advantage is convenient transportation, but the disadvantage is that the noise will be relatively obvious. Regarding the text annotations displayed on the Ctrip platform, we have chosen descriptions that are as close to the actual situation as possible from the limited text descriptions on its platform. In fact, we also provide free upgrades to most guests who book comfort rooms when circumstances permit, and I believe you can see this from the reviews of this hotel. The stairs leading to the hotel lobby and the washing machines in the laundry room are all shown in the pictures displayed in the hotel. If you need any help, you can always contact the hotel in advance through Ctrip customer service to confirm. Many guests have consulted in advance in this way, and Xiaopeng has replied truthfully. The hotel's accessible rooms are not only for guests with limited mobility, but also for the elderly and families traveling with young children. However, it was Xiaopeng's negligence that he did not let you see the room facilities in advance before the second room change. Therefore, he upgraded you to a room you can accept. The difference between superior and luxurious is the difference in orientation, area, and windows, which can be seen in the pictures and text descriptions of Ctrip. We are deeply sorry for not being able to assist you with your luggage service and the issue of rough edges on the towels you mentioned, and we will make improvements in a timely manner. At the same time, thank you for your fair comments on our hotel, which have encouraged the improvement of Hampton's services. We will definitely cherish every moment! ------Huan Xiaopeng sincerely apologizes