To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.7
Service9.7
Cleanliness9.7
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All reviews(1039)
Positive reviews(1034)
Reviews with photos/video(233)
Delicious breakfast(242)
Friendly front desk staff(156)
Classy environment(94)
Well decorated(33)
Perfect for business trips(30)
Tasty coffee(11)
Nice toiletries(10)
Has rooms for families(9)
Negative reviews(5)
Guest User
1 King Standard
Stayed in Aug 2024
Solo travellers
5 review
9.0/10
Great
Posted on Oct 3, 2024
Very helpful and friendly staff, after checked in usher me all the way to room showing the features.
Location is good where meeting most my needs and food street just 5 minutes away.
Breakfast more tune to local, limited selection for American breakfast.
The distance to nearer metro station about 15 minutes walk.
Response from Property: Dear guest, thank you for taking the time to share this sincere review with us. "Customer-oriented" is our service tenet, and we always strive to meet the needs of our guests with a humanized service philosophy. Our hotel's advantageous location is also one of our strengths - with complete surrounding supporting facilities and convenient transportation, we aim to save our guests' valuable time. We offer a self-service breakfast that combines both Western and local cuisine, including local specialties. We apologize that the variety of Western dishes did not meet your expectations. In the future, we will adjust our menu based on customer feedback. We look forward to welcoming you back again. Best regards, IHG Social Listening Team
Guest User
2 Double Standard
Stayed in Nov 2024
Couples
3 review
10.0/10
Outstanding
Posted on Dec 16, 2024
Great staff, really helpful! Great breakfast! Good location with easy to travel around.
Response from Property: Dear Guest, Thank you for taking the time to provide us with this sincere review. We are honoured to have provided you with a satisfactory experience in terms of service, breakfast and location. We are committed to making every guest's stay as enjoyable as possible, so please feel free to contact our staff if you need anything during your stay. Our breakfast is a combination of Chinese and Western dishes, as well as on-site preparation of Ming file, nutritionally balanced combination, serving time is generous. Start a good day with breakfast here. We look forward to your next visit. IHG Social Listening Team
Guest User
2 Double Standard
Stayed in Feb 2025
Travel with friends
8 review
10.0/10
Outstanding
Posted on Apr 2, 2025
ye, thank you for the great service
Response from Property: Dear Guest, Thank you for choosing our hotel during your visit to Qingdao and for taking the time to share your feedback. We are truly honored to know that our service met your expectations. To ensure you have a comfortable stay, please feel free to reach out to our staff at any time if you have any concerns during your visit. We will address them promptly to your satisfaction. We sincerely hope to welcome you back in the future and continue providing you with exceptional service. IHG Social Listening Team
Guest User
1 King And 1 Double Standard
Stayed in Sep 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Nov 1, 2024
Ms. Yvette was nice and professional working. Thanks
Response from Property: Dear Guest, Thank you for your enthusiastic review. We are honoured to receive your compliments on the service provided by our staff. If you have any problems during your stay, please feel free to contact the hotel staff. We will be sure to give you a satisfactory answer and result. We look forward to seeing you again. IHG Social Listening Team
magdy elashram
1 King Standard
Stayed in Sep 2024
Business travellers
7 review
10.0/10
Outstanding
Posted on Nov 1, 2024
The staff are very friendly and very helpful
Response from Property: Dear Guest, Thank you so much for taking the time to write a review, it is absolutely inspiring to read your review. We are honoured that our services provided you with a satisfactory experience. We would like to remind you that if you encounter any problems during your stay, you can always contact the hotel staff first. We will definitely give you a satisfactory answer and result. We look forward to the honour of welcoming you back to our hotel in the future. IHG Social Listening Team
Guest User
1 King Standard
Stayed in Dec 2024
Business travellers
13 review
9.0/10
Great
Posted on Jan 16, 2025
So far so good
Response from Property: Dear Guest, thank you for taking the time in leaving us a review on your stay with us. We are glad to learn that everything went smoothly, as you deserve! We hope to have you back into our hotel in the near future. IHG Social Listening Team
Guest User
1 King Standard
Stayed in Mar 2025
Solo travellers
8 review
10.0/10
Outstanding
Posted on Apr 19, 2025
The room is spacious, the toiletries are of good quality, the service staff is very polite and in place, the breakfast is delicious, it is the first choice for next trip, trustworthy, convenient transportation, and convenient surrounding facilities
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your support and sincere comments, which make Xiaozhi's ordinary days more exciting. In the spacious and bright room, the thoughtfully configured big bed faces the LCD TV, and you can enjoy the embrace of the bed and the wonderful TV programs at the same time; brand bathroom, constant temperature shower, fast water discharge to wash away the hard work of the journey; sufficient number of charging sockets to meet the needs of one person and multiple mobile devices; make a cup of free coffee and tea bags, and release the good mood in the fragrance. The hotel is located at No. 30 Hangzhou Road, close to Haiyun Temple. There are many famous attractions such as the surrounding pier and Huilan Pavilion, May Fourth Square, Qingdao International Sailing Center, Qingdao Underwater World and Fantawild Dream Kingdom. There are also sufficient parking spaces for guests to use free of charge, which is very convenient for travel. If you encounter any problems during your stay, you can contact the hotel front desk or call the guest experience officer service number, and we will serve you wholeheartedly. Xiaozhi is honored to be your first choice hotel, and we will live up to your expectations and look forward to your next visit. I wish you all the best. Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Mar 2025
Couples
3 review
10.0/10
Outstanding
Posted on Apr 10, 2025
Facilities: The hotel opened last year and the facilities are still very new. The smart toilet is pretty good.
Hygiene: The room is cleaned well.
Environment: I like the fragrance of the hotel.
Service: The service attitude of the front desk is super good. Today, I encountered a special period. The front desk lady Xiao Jia and Xiao Yang also gave me first aid items. I am really grateful. Xiao Wang's service is also good. The whole experience is great
Original TextTranslated by Google
Response from Property: Dear guests, there is a kind of fate between people; there is a trust between hearts. When you choose Xiaozhi, you give us your trust. Xiaozhi will do its best and will not let you down. Xiaozhijia is an upgraded new generation of smart choice. The open island reception desk is more friendly. The 24-hour self-service convenience station, flexible and changeable smart space, self-service laundry cabinet, small gym, well-equipped conference room, practical and fresh new guest rooms and other supporting facilities are complete, bringing you a new experience of high appearance and skills. The room is equipped with imported brand mattresses with soft and hard double pillows, TCL 55-inch TV, Midea air purifier, leisure sofa seat, sufficient number of charging sockets, and brand bathroom, American Standard light smart toilet, Xuanshi series toiletries, etc. in the bathroom. I hope you will like our carefully decorated room and enjoy a warm and comfortable stay. Xiaozhi strictly follows the sanitation procedures of the InterContinental Hotels Group Cleaning Collection for cleaning. From the lobby to every linen in the guest room, it presents a clean and hygienic room and a reliable environment from the details. If you encounter any problems during your stay, you can contact the hotel front desk or call the guest experience officer service number, and we will serve you wholeheartedly. We look forward to your visit again at any time. I wish you happiness and health. Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Mar 2025
Couples
26 review
9.7/10
Amazing
Posted on Apr 12, 2025
The hotel facilities are very good, the staff is enthusiastic and professional, and the breakfast is rich and delicious. The downside is that there is a subway construction at the entrance of the hotel, and some noise can be heard during the day. The current location is a bit far from the subway station, and travel is basically by taxi.
Original TextTranslated by Google
Response from Property: Dear guest, this precious paragraph is your enthusiastic feedback, your earnest expectation for Xiaozhi, and Xiaozhi's goal and motivation to perfect himself. As a mid-range selected service hotel brand under InterContinental Hotels Group, Xiaozhi provides a clean and tidy check-in environment, warm and professional services, and complete and not redundant supporting facilities, just as you need for your journey. Xiaozhi sincerely apologizes for the impact of the municipal construction of the subway on your overall check-in experience. You can close the window during your stay. In addition, the hotel has prepared silent earplugs. If you need, you can call the front desk directly and we will deliver it to your room. The hotel is about 1 km away from Beiling Metro Station on Line 1, and there are many bus lines on the side to help you get to the subway station. Metro Line 5 is under construction. I believe that in the near future, the surrounding transportation will bring more surprises. In order to ensure the check-in experience, if you have any comments during your stay, you can contact the staff as soon as possible. Our timely handling will definitely make you satisfied. Looking forward to your patronage again. I wish you all the best. Holiday Inn Express Guest Care Team
niuniuice
2 Double Standard
Stayed in Mar 2025
Family
16 review
10.0/10
Outstanding
Posted on Apr 6, 2025
New equipment, good service. There is construction around the hotel, but it did not affect the sleep. The breakfast is rich in variety. B1 has a laundry room and fitness equipment. The lobby provides porridge in the evening, which is very heartwarming. A satisfactory stay experience. Xiao Wu, Xiao Yang, and Xiao Yue are very considerate in service.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,謝謝您的走心點評,春光明媚,有您這份支持,更暖心!小智家是升級的新一代智選,開放島式接待台更具親和力,24小時自助式便利站、靈活多變的智空間、自助洗衣閣、小型健身房、設備完善的會議室、實用又具有新鮮感的全新客房等設施完善,帶給您顏值與技能雙高的全新體驗。酒店周邊市政工程施工的時間避開了夜間休息時間,且我們的房間採用中空雙層隔音玻璃來隔絕外部噪音,還有隔音耳塞以備不時之需,致力於為每一位客人打造安靜舒適的休息、睡眠環境。為了保證您的入住感受,在住期間有任何意見,您都可第一時間聯繫工作人員。我們的及時處理一定能讓您感到滿意。期待禮遇您的未來。祝您萬事如意。 智選假日賓客關懷團隊
Anonymous User
2 Double Standard
Stayed in Mar 2025
Family
33 review
10.0/10
Outstanding
Posted on Apr 3, 2025
Facilities: Complete
Hygiene: Clean and tidy
Environment: Comfortable
Service: Thoughtful, enthusiastic and meticulous
The overall feeling of the hotel is good, cost-effective👌🏻
The front desk receptionists are decent, generous and elegant.
Original TextTranslated by Google
Response from Property: Hello, dear guest, this precious text is full of trust, steady happiness, and a sense of accomplishment that cannot be taken away or erased by others. Xiaozhijia is an upgraded new generation of smart choice. The open island reception desk is more friendly. It has flexible and changeable smart space, self-service laundry cabinet, small gym, well-equipped conference room, practical and fresh new guest rooms and other facilities. The accommodation environment is comfortable and reliable, bringing you a new experience of both high appearance and skills. Here, at the same price, Xiaozhi's quality is better; for the same quality, Xiaozhi's price is more affordable. I believe it will be a cost-effective choice that you should not miss. If you encounter any problems during your stay, you can contact the hotel front desk or call the guest experience officer service number, and we will serve you wholeheartedly. Looking forward to treating you in the future. I wish your dreams come true. Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Feb 2025
Family
2 review
10.0/10
Outstanding
Posted on Mar 22, 2025
The room is very new. The front desk staff are very enthusiastic, especially Xiao Zhang and Xiao Wang. Seeing that I was with my child, they took the initiative to help with the luggage. There is a coffee machine at the front desk, and guests can drink it for free. There is a bus stop at the door, so travel is very convenient.
Original TextTranslated by Google
Response from Property: Dear guests, Xiaozhi's happiest moment is when we read the comments left by the guests. Your affirmation and praise make all of Xiaozhi's persistence meaningful. Xiaozhijia is an upgraded new generation of smart choice. The room has imported brand mattresses with soft and hard double pillows, Midea air purifiers, 55-inch TCL TVs, leisure sofa seats, sufficient number of charging sockets, and the bathroom is fully equipped with American Standard light smart toilets, brand bathrooms, and Xuanshi series toiletries. I hope you will like our carefully decorated rooms and enjoy a warm and comfortable stay. Simple life is like a cup of fragrant tea, the more you taste it, the more delicious it is; excellent quality will slowly prove its value under the verification of time. Xiaozhi adheres to the excellent service quality of "serving guests with heart" and is committed to creating a pleasant stay experience for guests as always. If you encounter any problems during your stay, you can contact the hotel staff as soon as possible. We will definitely give you a satisfactory reply and result. Looking forward to treating you in the future. I wish you a step-by-step promotion. Holiday Inn Express Guest Care Team
Chendakunaihecha
1 King Standard
Stayed in Jan 2025
Solo travellers
3 review
10.0/10
Outstanding
Posted on Feb 15, 2025
The service attitude of Xiao Lu and Xiao Zhang at the front desk is very good, thumbs up 👍.
Facilities: very new and clean. There are Typa-C and USB plugs, which are very convenient for charging.
Hygiene: very good.
Environment: very good.
Original TextTranslated by Google
Response from Property: Dear guest, this precious paragraph of text is full of trust, steady happiness, and a sense of accomplishment that others cannot take away or wipe away. The open island reception desk is more friendly, with 24-hour self-service convenience stations, flexible and changeable smart spaces, self-service laundry cabinets, small gyms, well-equipped conference rooms, practical and fresh new guest rooms, etc. The check-in environment is comfortable and reliable, bringing you a new experience of both high appearance and high skills. The hotel's daily small cleaning, from the lobby to every linen in the guest room; regular large cleaning covers every corner of the hotel, bringing guests a clean and refreshing check-in environment. Xiaozhi has always worked hard to do every detail, just to make guests who are tired from the journey get more convenience and better rest. Warm reminder, you can contact the hotel staff as soon as possible if you encounter any problems during your stay. We will definitely give you a satisfactory reply and result. I sincerely look forward to seeing you again. I wish you all the best. Holiday Inn Express Guest Care Team
Yexingdaxiyang
2 Double Standard
Stayed in Jan 2025
Other
33 review
10.0/10
Outstanding
Posted on Feb 3, 2025
The room was clean and sanitary, and there was a smart toilet, which was a pleasant surprise. Xiao Yang and Xiao Zhang at the front desk were very warm and thoughtful, and helped to make coffee ☕️ (Luckin Coffee cooperation model), which was well received. The breakfast was quite rich and there were plenty of seats.
Original TextTranslated by Google
Response from Property: 親愛的客人您好,看到您肯定的一瞬間,感覺天空的雲朵更白,陽光更明媚了,您的神奇力量給了小智無限動力。乾淨衞生的房間內配備進口品牌床墊搭配軟硬雙枕,美的空氣凈化器,55寸TCL電視,休閑沙發座,數量充足的充電插座,衞生間內還有美標輕智能馬桶、品牌衞浴、炫詩系列洗護用品等,打造安心、舒適又可靠的居停環境。在享受了一夜好眠後,還有營養均衡的智選早餐等着您,中西式結合的菜品,熱氣騰騰的明檔,貼心周到的服務,希望能温暖您的胃與身心。入住期間遇到任何問題都可以第一時間聯繫酒店工作人員。我們一定會給您一個滿意的回覆和結果。隨時恭候您的再次到來。祝您步步高昇。 智選假日賓客關懷團隊
Pidansolozhou@@
1 King Standard
Stayed in Jan 2025
Solo travellers
21 review
10.0/10
Outstanding
Posted on Feb 3, 2025
The room is clean and tidy, with good lighting. The warm color design makes people feel comfortable. The hotel facilities are complete. The design of the large window is a highlight, and the scenery outside the window is in full view. The front desk staff Y and K are also enthusiastic and polite. The fragrance in the hotel and the elevator is refreshing. The hotel's breakfast is also diverse. There are all kinds of Chinese and Western food. It's a very pleasant stay
Original TextTranslated by Google
Response from Property: Dear guests, this precious paragraph of text is full of trust, steady happiness, and a sense of accomplishment that others can't take away or erase. Xiaozhijia adopts the new generation design of Holiday Inn Express. The open island reception desk is more friendly, with 24-hour self-service convenience stations, flexible and changeable smart space, self-service laundry cabinet, small gym, well-equipped conference room, practical and fresh new guest rooms, etc., bringing you a new experience of both high appearance and high skills. Every morning, Xiaozhi carefully prepares a buffet breakfast for you, with a combination of Chinese and Western dishes, buns and pastries are all handmade, and there is also Luckin Coffee's cooperation freshly ground coffee, balanced nutrition, and ample supply time, awakening your beautiful hope for a new day. You have a pleasant stay, and all of Xiaozhi's efforts are worth it. In order to ensure your stay experience, if you have any comments during your stay, you can contact the staff as soon as possible. Our timely handling will definitely make you satisfied. Looking forward to treating you in the future. I wish you happiness and health. Holiday Inn Express Guest Care Team