Affordable, with private beach, next to the industrial area. There is no suitable Chinese-style restaurant nearby, the breakfast is average and the Arabic taste. The sea beaches are superb.
It is very good hotel , I like to stay in Rixos , the food was very testy , but the room service in my last stay was not as much as I expected ,,, not as usual , so it need to improve it , I request blanket , at night but nobody come ,,,, but over all I like this hotel ,,,
For the price we paid for 2 nights including the new year’s eve, it should have atleast worth every penny. When we checked in, we immediately complained about the pillow which smelled sweat and the bedsheets which had stain and hair on it which is unusual if it was newly changed.
Also, the sea view room provided to us was the one facing the hotel gate entrance and with the sea on the other side of the road and was noisy at night as you can hear cars and different noises from the ground.
You have to call for the shaving kit, cotton buds and did not provide extra toilet paper on our second day.
The tissue in the tissue box smelled mold.
The TV remote also did not work and had to call for assistance.
The hotel is packed with tourist… the front desk initially give me a double bed even my booking says king bed with sofa. When we are already relaxing in our room after a long drive, someone from maintenance came and fix the design at the top of the headboard. They should be doing this before the guest checked in. Such an inconvenience! When I reported this to the front desk, they said they will check but never came back to me. The next day, I was asking for the help of the lifeguard to open the umbrella but he refused and told me to ask the help of other staff even though the umbrella is just behind him! We stayed to a lot of hotels and this is the first time I’m experiencing this poor service! The only good thing in this hotel is the breakfast and the houskeeping. They are well trained and nicer compared to other departments.
The sink in the bathrooms is not the best both quality and sanitary wise
Excellent facilities and good customer service. Very good handling of the staff at the breakfast time, although always busy, the waiters never leave any guest unattended.
Overall, it was a good experience, but need to have more check-in counters, extended hours for swimming pool use, and should have entertainment shows and activities like other 5 star properties, especially on weekends.
The facility overall is good, and we truly appreciated having access to both Al Hamra Village Hotel and Residences, which gave us the opportunity to enjoy three swimming pools and the beach.
We also really enjoyed the nighttime activities at The Frisky Fox bar and restaurant, as they were very entertaining.
However, the service was quite poor due to the following:
1. My special request, which I added to my booking, was completely ignored. When I asked the reception, they said they had not been informed.
2. The waiting time at the reception for check-in and check-out was very long.
3. A simple request for a one-hour late checkout was not considered.
4. The food quality was very poor—well below three-star standards—and the staff were very slow in refilling buffet items. There were not enough plates for all guests, and we had to wait a long time to get clean ones.
5. The room was clean overall but extremely small, with the TV positioned awkwardly. We kept bumping our heads into it whenever we tried to reach the wardrobe. Additionally, the AC was very noisy, and the water pressure was very low most of the time.
6. The internet connection was very slow across all facilities.
I have been coming to this hotel since 2017, the last time was in 2022. During this time, Hilton became the owner, and everything changed for the worse. Previously, it was Luxury, luxury, no strangers, top-notch service, now it is torn sun loungers, worn towels, plus construction on both sides, and sometimes you can’t go into the sea, it’s dirty. In general, I am of course discouraged. The staff is of course good, they try their best, otherwise .... Only a memory remains from the former Waldorf, I was there last time, and it’s a pity ....
Excellent
50 reviews
4.5/5
Price from
AED 796
per night
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