"It was an excellent stay. The lady who was hosting on reception was incredibly accommodating of our family. As a family of 5 it’s difficult finding rooms big enough. We had originally booked two separate rooms, and had been planning to divide ourselves up with one adult in one room with two of our children, and one in the other with one of our children. Seeing this the lady hosting made sure we got two rooms with interconnecting doors meaning that me and my wife could be in one room and the children in the other."

"Room is clear, hotel location is not convenient. Bath design is bad, floor got wet after shower, there has no any hooks or places to hang up the clothes or towers in bathroom😓…"

"The property close to shopping area however it is far from Gatwick airport."

"Good enough for a one night next to airport with a convenient bus service to and from Gatwick."

"Family’s Most Favourite Hotel in the UK – Unforgettable Staycation Moments Holiday Inn London–Shepperton by IHG has always been our family’s most favourite hotel in the UK. Whenever my son’s school term break or a long holiday begins, this is the first place we choose to refresh ourselves and truly enjoy relaxing family time. During the final days of the Easter Bank Holiday, we once again had an unforgettable stay here, and the hotel exceeded our expectations in every way. Our wonderful experience began at reception, where a professional and welcoming receptionist, Mr. Waleed, assisted us. He kindly helped register our car plate for overnight parking and informed us that the swimming pool facility renovations had been completed. He also thoughtfully let us know that my son Matt could enjoy the pool until 7 p.m. Thanks to his clear explanation and kind arrangement, we had plenty of time to fully enjoy the excellent swimming pool, Jacuzzi, dry sauna, and steam room. It was a perfect way for both adults and children to relax and unwind. After our swim, we were quite hungry. At that moment, Restaurant Manager Mr. Nadeem warmly approached us and started chatting with my son. Matt was absolutely delighted—especially because Mr. Nadeem remembered him from previous visits. His kindness made us feel genuinely welcomed and valued. Even while waiting for our meal, we felt cheerful and at ease. At the end of dinner, he took time to speak with us again, encouraging Matt in his studies and sharing that his wife is a wonderful school teacher. These sincere and personal interactions truly touched our hearts. We also followed sightseeing recommendations from other hotel staff and visited nearby attractions such as Walton-on-Thames, which made our trip even more enjoyable and memorable. Once again, Holiday Inn London–Shepperton made us feel welcomed, cared for, and appreciated as a family. This hotel is not just a place to stay—it truly feels like a second home to us. Cheers, Mr Pan Pan Cheng Guest of Room 204"

"Good location"

"Friendly staff. Nice hotel"

"One of our favourite places to stay. Staff always helpful, good accommodation , food fine , convenient location for Grange Park Opera, lovely grounds for strolling in . You seem to think of everything!"