Lavande Hotel (Dongguan Dongcheng 33 Town) Reviews

Response from Property: Dear guests, thank you for choosing to stay in our hotel and recognizing the quality and location of our room. We apologize for the service problem you mentioned, especially the "Do Not Disturb" function has not been fully respected, which is indeed the negligence of our work. We have immediately communicated with relevant departments, and will strengthen staff training and strictly standardize service processes to ensure that this kind of situation will not happen again. Your feedback is the driving force for our improvement. If there is an opportunity, we sincerely hope to provide you with a better experience again. Thank you again for reminding me and wish you a happy life!

Response from Property: 【❤宾客至上，服务第一❤】Dear guests, first of all, we would like to thank you from the bottom of our hearts for your valuable feedback on our hotel. We are deeply sorry that you have experienced such an inconvenience during your stay. We promise to provide non-smoking rooms, but obviously we don't live up to your expectations in this regard, which makes us deeply regrettable. We understand how important non-smoking rooms are to you, and we sincerely apologize for the inconvenience. We do know what "non-smoking rooms" means, but apparently there was a lapse in our implementation. To express our apologies, we will provide you with the following compensation:1. We will immediately arrange for a cleaning team to carry out a thorough cleaning of the non-smoking room to ensure that any tobacco odor is eliminated. 2. We will provide you with a free room upgrade to improve your stay. 3. We will also give you a breakfast voucher as a token of our apologies for the unpleasant experience. Please contact us at your convenience so that we can take the above measures as soon as possible. We take your satisfaction very seriously and would like to have the opportunity to correct this mistake. Your feedback is important to us and it helps us to continuously improve our services. Once again, we apologize for the inconvenience and thank you for your understanding and support. We look forward to welcoming you again and promise to provide you with a more perfect service. Have a great day,

Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. We are glad that you have been impressed by our brand new guest rooms and superior geographical location. More importantly, we greatly appreciate your praise of our employees. We have always been committed to providing customers with the best service and experience, and your affirmation is our greatest encouragement. We look forward to your next visit and provide you with a more comfortable and enjoyable accommodation experience. Thank you again for your evaluation and support.

Response from Property: Dear guest,First of all, thank you very much for your valuable feedback on our hotel! Your opinion is very important to us and helps us to continuously improve the quality of our services.We are sorry that your twin room can only accommodate two adults and two children instead of four adults. This is really an oversight in our work, we did not accurately explain to you the specific configuration of the room. Our twin room does come with two 1.35m super single beds, which is quite compact for three adults.Regarding the facilities you mentioned, we did make an error and the number of facilities provided did not match the breakfast ticket, for which we sincerely apologize. We have investigated this error and have taken the following corrective actions:1. We have updated all room information to ensure that each guest has a clear understanding of the room configuration.2. We will immediately adjust the number of facilities in the room to ensure that every guest can enjoy the service they deserve.3. For the inconvenience of your stay, we will provide you with additional compensation to express our apologies.Please be assured that we have rectified these issues and will ensure that they do not happen again. We value your experience and hope you will give us a chance to prove ourselves again.Thank you again for your feedback, your satisfaction is our greatest pursuit. Look forward to your visit again, we will be happy to serve you!

Response from Property: 【❤绿意阳光，自在舒坦❤】Dear Guests,First of all, thank you very much for your valuable feedback on our hotel. We attach great importance to your opinion, because your satisfaction is the driving force for our continuous improvement.We apologize for the receptionist service you mentioned. We understand that you have experienced inconvenience during the reception process, which is definitely not the standard of service we expect. We sincerely apologize for this. In order to improve the situation, we have conducted additional training for the front desk team to ensure that every employee can provide a more professional and friendly service.As for the parking lot, we are also deeply sorry. Due to recent construction, our parking lot does have insufficient coverage and temporary parking is inconvenient. To address this issue, we have taken the following steps:1. Added covered facilities for temporary parking spaces to reduce the inconvenience of sun and rain.2. Partnered with nearby parking lots to provide free or discounted parking services to guests.3. Enhanced on-site guidance to ensure that guests can quickly find a suitable parking spot.We've seen the effects of these corrective measures and we believe they will greatly improve your parking experience.Thank you again for your patience and understanding. We are committed to continuously focusing on and improving our services to ensure that every guest can enjoy a comfortable and convenient stay. If you encounter any problems again during your future stay, please do not hesitate to contact us and we will be happy to help you out.Looking forward to your visit again and wishing you a happy life!

Response from Property: 【❤人气精选，细心服务❤】Dear guests, first of all, thank you very much for your valuable feedback on our hotel! Your opinion is very important to us and helps us to continuously improve the quality of our services. We apologize for the fact that the hotel is okay for business travelers, but not suitable for families with children. This is indeed a major oversight in our service, for which we sincerely apologize. This problem arose mainly because we did not fully consider the needs of family travelers and did not fully consider the special needs of guests of different ages. In order to solve this problem, we have taken a series of corrective measures:1. We have re-evaluated the hotel's facilities and services to ensure that all areas are more family-friendly. 2. We have also specially trained our staff to better understand and meet the needs of family travelers. We've already started implementing these improvements and look forward to welcoming you back to experience our new services. We promise that your experience will be even more enjoyable this time. Thank you again for your feedback, your satisfaction is our greatest pursuit. If you have any questions or need further assistance, please do not hesitate to contact us. We look forward to welcoming you again, we are waiting for you here, looking forward to providing you and your family with a more warm stay.

Response from Property: "Excellent service, unlimited charm." Dear guests, thank you very much for staying in the hotel and sharing your experience. We understand that you have high expectations for the hotel, but it is a pity that you failed to meet your expectations this time. We sincerely appreciate your feedback and will take measures to improve our service as soon as possible.

Response from Property: Dear valued guest,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our hotel to be nice, cheap, and in a great position. We are also pleased to know that you found our hotel to be clean and that you plan to stay with us again.We take pride in providing our guests with a comfortable and enjoyable stay, and we are glad that we were able to meet your expectations. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon.Thank you for choosing our hotel.

Response from Property: 【❤商圈娛樂中心，人氣麗枕服務❤】 尊敬的賓客：您好！非常感謝您的支持與鼓勵，您的認可是我們前進的最大動力。 麗楓酒店以不斷的為客人營造温馨舒適的居住環境而努力，以最高的性價比滿足不同賓 客的要求。我們期待您的再次光臨

Response from Property: 【❤人氣精選，細心服務❤】酒店是我們的基礎，服務是我們的根本。舒適的體驗在麗楓酒店，温馨的感受在麗楓酒店。出門在外衹為能在城市之中得到心靈的放鬆。期待與您下次的美好邂逅，一直在路上與您相伴。

Response from Property: 尊敬的賓客： 您好！ 感謝您 5 分的點評哦！ 每個城市總會有讓人惦念的理由， 每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望小麗會是您回憶裏最温馨最獨特的那個！常回來看看哦， 祝： 安好！

Response from Property: 【❤傾情奉獻 為您服務❤】親愛的順利入住就好啦，長途奔波您肯定很辛苦，來到小麗就要像回到自己家裡一樣樣的呢

Response from Property: 【❤人氣精選，細心服務❤】尊敬的貴賓您好！ 非常感謝您對麗楓酒店的支持， 小麗始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的， 同時小麗也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！ 真誠期待您的再次光臨！

Response from Property: [❤Business district entertainment center, a great place to play❤] Hello, dear guests! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Lavande Hotel will always stand in this city, waiting for your arrival! See you there! I wish you always smile^_^!