To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.8
Service8.9
Cleanliness9.2
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All reviews(118)
Positive reviews(115)
Reviews with photos/video(26)
Awesome stay(32)
Friendly staff(31)
Awesome rooms(28)
Convenient location(20)
Delicious breakfast(12)
Close to scenic area(10)
Classy environment(8)
Great value for money(6)
Negative reviews(3)
Yi
Standard Room
Stayed in Feb 2025
Solo travellers
1 review
9.5/10
Amazing
Posted on Mar 31, 2025
That was a brilliant night, the reception was very enthusiastic, helped me a lot as well, the facility is new, and decoration is warm, the room was clean. Breakfast is served hush brown which is good.
Guest User
Premium Room, 1 double Bed (High Floor)
Stayed in Mar 2025
Couples
2 review
6.5/10
Posted on May 5, 2025
Our house was poorly cleaned and stuff was not fully stocked. The room was small and not as nice as expected.
Guest User
Standard Room, 1 Double Bed, Accessible
Stayed in Mar 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on Apr 19, 2025
The desk was very helpful and cared for the customers’ need
Guest User
Standard Room, 1 Double Bed
Stayed in Dec 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jan 12, 2025
Lovely stay. Well presented hotel. Lovely staff. Great value through Trip
Anonymous User
Standard Room, 2 Twin Beds
Stayed in Aug 2024
Business travellers
4 review
8.0/10
Very Good
Posted on Nov 8, 2024
The hotel is ideally located close to the conference centre, and Prince's Street.
The staff in the hotel are accommodating. The restaurant staff, however, had really slow service. The food is also not great. I'd recommend eating out. Breakfast, however was good.
Guest User
Standard Room, 2 Twin Beds
Stayed in Dec 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Jan 20, 2025
Great hotel, highly recommend. Great location in the West End.
Guest User
Premium Room, 2 Twin Beds (With Sofa)
Stayed in Feb 2024
Business travellers
25 review
10.0/10
Outstanding
Posted on Mar 6, 2024
very close to EICC, with 3 mins walk. Kind services and clean room. Delicious breakfast (I love their desserts, scrambled eggs and mushrooms). provide slippers and dental kits upon request.
Anonymous User
Standard Room, 1 Double Bed
Stayed in Nov 2024
Family
3 review
6.0/10
Posted on Dec 29, 2024
Parking available at a discount rate about 10-15mins walk away.
Guest User
Standard Room, 2 Twin Beds
Stayed in Jun 2024
Travel with friends
1 review
7.0/10
Posted on Jul 8, 2024
I made my booking through Trip.com, where it was clearly stated that an extra bed could be added to our room for an additional charge of £30 per night. However, upon our arrival at the hotel, we were informed that the room we had booked did not accommodate an extra bed. Furthermore, we were told that a three-person room would incur an additional charge of £40 per night.
The service is extremely terrible and I feel some kind of discrimination from some staff.
BF
Standard Room, 1 Double Bed
Stayed in Jan 2024
Solo travellers
29 review
7.0/10
Posted on Mar 6, 2024
Good hotel decent location. Perfect for exploring old town.
1hang
Standard Room, 1 Double Bed
Stayed in Jun 2024
Couples
2 review
7.5/10
Posted on Jul 30, 2024
It is a long way from the main attractions, but the staff are very good
Guest User
Standard Room, 2 Twin Beds
Stayed in Mar 2024
Solo travellers
2 review
9.0/10
Great
Posted on Apr 29, 2024
The breakfast was absolutely delicious with a range of choices to suit all palate. The Reception staff were friendly and dealt with issues with a high level of professionalism.
Guest User
Premium Room, 1 double Bed (High Floor)
Stayed in Mar 2024
Couples
3 review
8.5/10
Very Good
Posted on Jun 7, 2024
Modern and fully functional hotel. Room was clean and very comfortable. Nice lounge and bar area and good fitness suite
Chung Yin
Standard Room, 1 Double Bed, Accessible
Stayed in May 2024
Solo travellers
27 review
6.5/10
Posted on Jun 7, 2024
The hotel overall is quite ok. However, the courier is not helpful enough.
Guest User
Premium Room, 1 double Bed (High Floor)
Stayed in Nov 2023
Couples
16 review
3.0/10
Posted on Dec 30, 2023
Very disappointing and unhappy with our overall experience.
Rooms are extremely small and basic.
Staff and levels of customer service are poor to say the least.