Hotels Near Wilhelm Ferdinand Lieven Tafel in Erkrath

I was charged more than the agreed price and the hotel refuses to respond to my complaint. I was in the neigborhood and called them after seeing their prices on their site. Based on their offer I went to the hotel, the check-in took a long time because of computer problems. They charged my credit card, I asked for the bill to check it but they said I would get it at check-out. When I complained the next morning they would follow up later. They now deny it and claim I got a better room, but the price of my room on their site is still much lower than paid.

We were in Dusseldorf for work 10 days, and stayed at this hotel. The hotel is in a very quiet residential area of the city. Not small . A small reception is located next to the breakfast area. The rooms are spacious. Furniture and decoration corresponds to a 3 star hotel. There is only soap in the bathroom. There are no slippers. Cleaned not bad. Very good breakfast for a hotel of this level. They do not understand very well in English. Nevertheless, they were satisfied with the hotel. There are smoke rooms. The city center is about 15 minutes by car. We were in Dusseldorf for 10 days and stayed at this hotel. The hotel is in a very quiet residential area of the city. Not small. A small registration hall is next to the breakfast area. Rooms are spacious. Furniture and finishing are matched to a 3-star hotel. In the bathroom only soap. There are no slippers. They are cleaned not bad. Very good breakfast for a hotel of this level. They don't understand English very well. However, they stayed satisfied with the hotel. There are smoke rooms. About 15 minutes by car to the city center.

I was very satisfied. The room was cozy and very clean and the staff very nice and helpful. Internet works very well. That was a nice experience to stay there! The location is also very good, many shops and cafes nearby.

We liked as a family. Comfortble and everything is good. İf we gonna go to düsseldorph we’ll stay in novum hotel again. Thanks a lot for everything. Excellent reception personels.👍

The location is close to main train station, and tram station, good stay for the exhibition. There is a high-end supermarket near the hotel, very convince. Price is expensive during the exhibition period. Clean

All in all cruel! The first problem occurred when check-in. Our room was not reserved. However, we could book on site on multiple request only at the daily price. The room was modern but it offers almost no room! The carpet was in bad condition, it would be flattened. The double bed was equipped with only one bed deck. Even upon request, at the manager, we have not received a second ceiling. This was not for guests ..... With the manger, the untied shower cabin was noted in the same way. Due to the disgust, the whole bathroom was underwater after the shower. This was noted. With breakfast .... very small selection. There was no rhetoric, fish, bacon or similar. From 8 a.m. the term buffet was too much said. Croissants, sweet particles, fruit salad or fresh fruit and homigue were out of there, and was no longer filled. Tomates were filled, but we were noticed that there were fungi on the tomatoes. When we pointed to the staff, it just said it was not a season for tomatoes!!! Only after an invitation they were exchanged. The sum of deficiencies does not allow a different assessment. NOT RECOMMEND

L'hôtel est extrêmement excentré. Cela ne semblait pas être un problème à la réservation dans la mesure où l'hôtel est supposé être plutôt bien desservi par les transports. Cependant, l'hôtel déclare être à deux minutes du métro. Cette station est en effet présente, mais est la dérivation d'une ligne avoisinante. La station est fermée le soir et le dimanche et est désservie une fois toute les 30 minutes. Une autre station à 7 minutes de marche à pied dans un quartier d'affaire et désert le soir (et donc pas très sécurisant) s'impose donc la plupart du temps, et l'hôtel omet cette information de son site. De plus, cette autre station n'est désservie que toutes les 20 minutes. Comptez donc au moins une demi-heure pour rejoindre le centre-ville, ce qui réduit toute possibilité de repasser à l'hôtel pour se changer avant d'aller dîner par exemple. L'accueil est plutôt amical, mais la réceptionniste qui était présente pendant la quasi-totalité de mon séjour semblait de moins en moins sympathique lorsqu'on avait besoin d'elle. Par exemple, je ne parvenais pas à faire fonctionner le coffre-fort et visiblement elle non plus. Aucun mode d'emploi n'était mis à la disposition des clients ni du personnel semble-t-il. Une atre personne est venue voir si elle pouvait faire quelque chose et devait revenir vers moi, mais cela n'a jamais été le cas. J'ai donc dû me débrouiller moi-même. En attendant de trouver une solution le 2ème jour, j'ai dû confier certains de mes effets personnels à la réception afin qu'ils soient entreposés dans le coffre fort central. En raison de clients ayant fumé dans leur chambre d'après les membres du personnel de l'hôtel, le signal d'alarme à été automatiquement activé pendant la première nuit, et nous avons tous dû être évacués, dans la rue, avec une température de 10°C. Je dois dire que j'ai été impressionné par la réactivité du personnel qui à distribué des couvertures aux enfants et qui s'est montré à l'écoute des interrogations des clients en revenant dans l'hôtel. J'ajoute qu'ils semblait bien connaître et appliquer à la lettre un plan d'urgence. Le petit déjeuner était de belle qualité.

Have stayed here for one night. The hotel was not very busy. There is lots of free parking around the hotel so dont use the garage. Room was nice and had a great view. As a Spire IHG member I got a free breakfast and free drinks and snack at the bar. Not far from the city if you are with a car. Really good value.