Hotels Near Richardson-Bass Building in Fort Worth

First, the good. The staff was great. They did the best they could with what they have to work with. This Springhill could use a refresh. Here was my experience. I checked in and went to my room. The room looked fine, but oddly, the vent fan was on in the bathroom. And I'm glad it was, because that let me know that the light was burnt out in the bathroom. I called down and let them know, and since I hadn't unpacked, we decided it might be quicker and easier to move to a different room. They brought new keys and met me at the new room. In the new room, the TV wouldn't work. No signal. Again, the staff came to trouble shoot and they couldn't figure out why it wasn't working. So it was on the the third room. When they brought my keys for room three, they also brought a few bottles of water and some microwave popcorn. Nice touch. The new room worked fine. Until it was shower time the next morning. When I pulled up the tab to divert the water to the showerhead, it diverted about half the water. So I had water through the showerhead and through the tub spout. And finally, I was happy to have the shampoo, conditioner and shower get dispenser on the wall in the shower. I prefer the dispensers to the little plastic bottles, and the shampoo and conditioner were good quality products. But when I pressed the pump for the shower gel? It was empty... :-( All in all, great people working at a property that apparently needs some attention.

This trip was such a bummer. We tried to laugh thru it all so we could still have a good time. I began taking photos as a joke, but now I’m glad I did to share them here. I gave the hotel 3 chances to correct my bill but I have not had any calls back from the manager (as promised by front desk) for the overcharge on my account. I have been checked out now for 8 days. The hotel was quite dirty. Every glass door and elevator doors had finger prints all over them. The floors in the lobby and elevator were filthy and sticky. Our room windows were absolutely gross inside and out. The hostess was extremely rude and unhelpful during our initial phone call to the restaurant( pre visit) and during our visit. We decided things were not going well and we should dine somewhere else. The bartender was pretty great though! We arrived to find a dead pigeon by the door lasting two days and dirty dishes in the wall sink in the hallway to our room. Not to mention dying plants in the planters outside, while the rest of the town was immaculate and beautiful. Arriving to our room late the next night, we found our room had never been serviced. We had told housekeeping we were leaving soon after we had been woken by them the first morning. At that point in the evening we just wanted to go to bed and not bother with calling down for towels or coffee. Dissecting each issue as a singular event it doesn’t seem like a big deal. Add it all up and I found the hotel absolutely gross. I stoped at the front desk twice but was told the manager would call me. I still need resolution to my bill but today I was sent a survey to see how my stay was! My boyfriend owns a restaurant and this was his first real vacation in at least 8 years. I was the one who wanted to stay there. I have always loved the Marriott and this location had a rooftop bar for the fireworks. All in all it’s possible it’s a staffing issue and I completely understand. However with this COVID climate and the manager never responding, I would guess it’s a bigger problem.

I booked a room, dinner, valet parking, and a spa treatment as a gift for a friend. She really enjoyed the hotel. She loved her massage at the spa, and she said dinner at Whiskey & Rye was good. I’m glad she enjoyed her stay so I definitely feel like it was worth it, but this is my first time dealing with a luxury hotel and I’m a bit surprised that everything seemed so difficult. For starters, I booked the room online. I called to confirm I’d done so correctly because it was a gift and I didn’t want any problems. Initially, I was told the room needed to be in my name and that my friend could be listed as an extra person in the room. I was told that the manager would email me a credit card authorization form and that I’d need to fill it out and fax it back by a certain date. I never received a form so I called back. I was told that the room needed to be in my friend’s name and that I’d be emailed the authorization and I could email it back when I filled it out. I got an authorization link but it wasn’t a form I was meant to fill out, it was just for prepayment but it was listed for $0. I called back again and asked to talk to a manager just to make sure there wouldn’t be any issues. He set me up with everything and said he’d email the authorization. It never came through so I had to call back. Eventually, I got the proper authorization link and prepaid. My friend had no issues with her stay. One thing I found annoying was that I prepaid for a 50-minute massage at the spa. I also paid for a $50 activity credit for dinner. I noticed I was overcharged and my friend said her card was charged as well despite the manager assuring me they just needed her card on file, that I’d be the only one with charges for the accommodations, taxes, and incidentals. Again, I had to call several times and ended up never being able to speak to who I needed to. I emailed corporate and I got connected to who I needed to, but it’s a process and each email reply takes 24-48 hours. I was told that the massage actually costs $50 more than the credit I’d paid for, which seems misleading. I’m not sure why they wouldn’t attach a monetary value to the spa credit instead of advertising it as a fully paid 50 minute massage. Because of that, the credit I’d purchased to cover dinner was applied to the spa treatment, which meant I’d paid $52 for dinner out of incidentals. It’s not a huge issue, but it just feels misleading. The charge on my friend’s card also fell off and I was told that someone should’ve explained she’d have a hold placed on that card in the event of damages. No one did, and I would’ve paid more toward the room and incidentals initially if I’d known that. I’m really glad my friend enjoyed her stay but I don’t know if I’d feel inclined to book here again in the future. The added packages seem more like a headache than just paying for stuff outright. Overall, I wish things were communicated more clearly because it was a confusing process and not something I re

September 2022, I checked into the Country Inn and Suites by Radisson in Fort Worth, Texas along with my daughter and 10-year-old granddaughter. On the second night while at the pool there was some activity on the second floor in the window directly above us. A middle aged man approached the window, turned around dropped his shorts and bared himself to us all. The pool is very close to the hotel. My ten-year-old granddaughter saw all of him. ALL of him. To say the least we were all upset. We immediately left the pool, and I went to the front desk to report the incident. Much to my surprise there was not a manager available and would not be available until the next morning. It was not option to even call management, I asked. An employee did have me go outside with him to point out the window. The people in the room heard us at the pool level and quickly closed the drapes. The window was still open. The employees told me the only thing they could do was tell me to call the police. I don’t understand why they could not and would not at the very least inform the people in this room there was a child in the pool. To make things worse that room was on the same hall as ours. Maybe 4 to 6 doors down. The next morning when I went down to speak to the manager, I was informed that there was no manager on the weekends. I was again told my only option was to call the police. When I asked if they could tell me if that room had checked out, they were not allowed to tell me that either. So based on that information we did not use any of the public areas of the hotel the rest of our stay, including the pool or have breakfasts. The hotel no longer felt safe not knowing if we would see this man in the halls, lobby, pool or breakfast areas. On our third and final night of our stay the fire alarms went off in the middle of the evening. When I went down to the front desk to see what was going on, I was informed along with another customer, that an EX-employee set off the fire alarm just to cause trouble. How was an ex-employee able to set off a fire alarm? What else does this ex-employee has access too? What else would he do the cause problems? Between the pervert and disgruntled ex-employee, I did not sleep very well. This location has several major safety concerns. I felt far from safe on so many levels. Not one time was I asked if there was anything I needed. I was told the manager would be informed of my concerns, but I was not asked what my name was or what room I was in. No one really cared. I booked this hotel based on the Raddison name, but we could not get out of this hotel fast enough. So disappointed.

It was a very spacious room. That's the biggest plus to it. The staff is pretty friendly. The location is right by quick trip so it is pretty convient. Only negative thing was there needed to be new light bulbs in the closet because you can't see anything if u put stuff in there.

The hotel was clean and appeared to be newly renovated. the staff was very helpful and the breakfast was good. I would definitely stay there again

Avoid this hotel! Our room was gross on arrival. The smell was the worse. The first room, our bathtub was full of hair and a dirty bath cloth. Something very nasty was smeared across the wall above the trash, and the air did not cool. We asked for another room and were moved. The second room was clean but still had a foul smell. The closet shelf/pole fell on my son. They came much later and fixed only for it to fall again. Our toilet handle broke and it took 2 days to fix it. We had to call the corporate office to get someone in the room to fix the toilet. The front desk would not address it. The advertised shuttle was not running. The bar was fully open, but the advertised restaurant was closed because the cook did not show for 2 nights. (Pretty sure that was against the state health departments mandate). We had several friends in different rooms with other issues. The coffee makers not working, tv not working, refrigerator not cooling etc. To top our bad experience off... at checkout the bill had so many extra charges that we are still disputing that it doubled our cost. We have called for a week and cannot get a manager, and are told he is the only one that can help us. I have finally called the corporate office again and waiting a response. I disputed the charges at check out also, but was told then there was not manager on-site and the front desk could not fix it.

Okay property, crappy internet, thin walls, noisy hallways and most importantly very rude and unprofessional staff. As a Diamond member, that’s well aware of Hilton standards, im utterly appalled by the way I was treated by the Front Desk Night Auditor. She was rude and full of sarcasm. I was given misinformation from a front desk staff member(s) and instead of apologizing or attempting to correct the error politely, she sarcastically continued to indirectly taunt me about the misinformation. She then calls the GM, places him on speaker phone for him to say “yeah she’s right” no empathy, no concern, no reconciliation. Then when I while attempting to prove my point (since when I let him know that the clerk was rude/sarcastic the GM says that he will rewind the camera to verify that she wasn’t rude or sarcastic), he couldn’t rewind the camera to verify that the information I was given earlier was given while he, pest control and some one else was at the desk. I should’ve known the GM wasn’t concerned because he doesn’t speak, he wasn’t inviting. I mentioned my being a Diamond guest, his rebuttal was I know what’s expected he’s at Diamond status as well. Moral of the story is that it’s not what you do but how you do it. I stayed with intermittent internet service. I stay through the horrible smell coming from a neighboring room. I stayed through the constant noise from the highway, the slamming of doors all night and the paper thin walls. They want the money but they sure as heck aren’t willing to be HOSPITABLE which ultimately should be the goal. Needless to say, I’m checking out and will forewarn others to by all means avoid this place if you’re seeking quality, comfortable stay. I only chose here because it was near a job site. I’ll travel to avoid this place. It’s a rip off. If they treat Diamond guests like this, imagine what they do to others that aren’t.