Dorisol Estrelicia Hotel

Dorisol Estrelicia Hotel Reviews

Dorisol Estrelicia Hotel

R. da Casa Branca 98, Sao Martinho, Funchal, Madeira, 9004-535, PortugalView Hotel Details
Dorisol Estrelicia Hotel
Dorisol Estrelicia HotelDorisol Estrelicia HotelDorisol Estrelicia Hotel
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Guest Reviews of Dorisol Estrelicia Hotel

7.1/10
47 review
Verified reviews
Location7.1
Amenities7.0
Service7.0
Cleanliness7.2
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All reviews(47)
Positive reviews(18)
Reviews with photos/video(6)
Tasty food(5)
Great location(5)
Negative reviews(1)
Verified Member
Double Room
Stayed in Mar 2025
Couples
11 review
4.0/10
Posted on May 1, 2025
🚘🛏️ Though it’s far from a five star, I’d say this is a solid three star hotel that gradually grew on us over our three night stay. First impressions were rough. The parking situation was unclear and frustrating, the breakfast was disappointing, and the room itself left a lot to be desired. Our first night’s sleep was terrible, with the wind constantly banging the windows. The shower was stained, and the showerhead couldn’t even stay in place. After reporting these issues, the staff claimed the hotel was fully booked and couldn’t move us, but they did quickly send maintenance to fix most of the problems. Surprisingly, the breakfast got better over the following days. It seemed like there was a different chef on duty which made a noticeable difference. Still, while inconsistent, it was enough to get us going each morning. The biggest issue worth flagging is the confusing and limited parking situation. The staff say you need to reserve a €7 per day parking spot well in advance. Otherwise, they point you to free street parking overnight, but in our case, we couldn’t find any spots. If you’re planning to park your rental car here, make sure to book parking ahead of time or try arriving later in the afternoon to improve your chances of finding street parking nearby. All in all, nothing spectacular. But if you’re looking for a lower end apartment stay in Funchal, it could be a decent option.
Response from Property: Dear Guest,Thank you for your detailed and honest review.We’re sorry to hear that your first impression of the hotel did not meet your expectations. We truly regret the inconvenience caused by the parking situation, the condition of your room on arrival, and the noise from the windows. Your comments have been shared with the relevant teams to continue improving our services and facilities.That said, we are glad to know that things improved throughout your stay, including the breakfast experience and the responsiveness of our maintenance team. Your recognition of these efforts is very much appreciated.We understand your concerns regarding parking and will review how we communicate this in advance to future guests to avoid confusion. Your feedback is valuable and helps us identify exactly where we need to do better.We thank you for staying with us and hope to have the opportunity to offer you a more comfortable experience in the future.Best regards,André AndradeGeneral Manager – Dorisol Hotels
Guest User
Double Room
Stayed in May 2024
Travel with friends
13 review
10.0/10
Outstanding
Posted on Jun 18, 2024
Very beautiful view from my balcony. I recommend everything was good.
Response from Property: Dear customer,On behalf of the entire Dorisol team, we would like to thank you for your confidence. We are delighted that you enjoyed your stay with us.We hope to welcome you to one of our hotels in the near future and exceed your expectations. Best regardsAndré Andrade General Manager Dorisol
Baptistebae
Double Room
Stayed in May 2024
Couples
3 review
9.0/10
Great
Posted on Jul 10, 2024
Good localisation, food very tasty for the luch and a lot of acomodities nearby the hotel, the center of funchal is a bit far by feet.
Response from Property: Dear guest,It is gratifying to know that you enjoyed the location of our hotel, our tasty food and the nearby amenities. Thank you for your comment and we hope to have the pleasure of welcoming you again soon.Best regardsAndré Andrade - General Manager Dorisol
Guest User
Triple Room
Stayed in May 2023
Couples
1 review
7.0/10
Posted on Jun 28, 2023
We booked a triple room 3 beds last min with late bird price. However they gave us double room 2 beds. It's on the 1st floor just next to tennis court which is quite noisy. It's 31 degree F, no air conditioner. Only 1 tiny window can be opened for fresh air but its facing a foot path with many guests access to the indoor pool, gym...etc. Not enough privacy. Location is ok as many small supermarkets, restaurants and bus stops near by within walking distance. Hotel facilities are good for the price.
Response from Property: Dear guest,We are sorry for any discomfort you may have felt during your stay. We always try to provide a pleasant experience for our guests, and we appreciate your feedback.With regard to the accommodation, our aim is always to satisfy our guests' needs. As for the noise, we thank you for your understanding, as the hotel's location allows for various activities.As for the air conditioning, we would like to inform you that we do not have it, but we do offer fans for the rooms.Thank you for your appreciation of the location of our hotel and our facilities. We will continue to strive to provide the best experience for our guests.Best regards,André Andrade - General Manager Dorisol
Guest User
Double Room
Stayed in Aug 2022
Couples
1 review
8.0/10
Very Good
Posted on Sep 27, 2022
Overall good value for money. However, there could be some amenities provided in the room. Helpful staff. The staff in the dining area are very good.
Response from Property: Dear customer,On behalf of the entire Dorisol team, we thank you for your confidence.We are delighted that you enjoyed your stay with us.We look forward to welcoming you in the near future!Best regards,André Andrade General Manager Dorisol
Geovany Simoes
Double Room
Stayed in Sep 2022
Solo travellers
6 review
8.0/10
Very Good
Posted on Nov 7, 2022
Rooms comfortable showers good restaurant service very good parking ample, very good location.
Response from Property: Dear customer,On behalf of the entire Dorisol team, we thank you for your confidence.We are delighted that you enjoyed your stay with us.We look forward to welcoming you in the near future!Best regards,André Andrade General Manager Dorisol
Ad rian
Double Room
Stayed in Jul 2022
Couples
6 review
8.5/10
Very Good
Posted on Aug 16, 2022
The hotel is located in a good area. Close to restaurants, beaches or boardwalk. Breakfast is decent, and the room was clean. A bit old mattress, and the furniture as well. Considering the paid price, I would say the hotel delivers the right services.
Response from Property: Dear customer,On behalf of the entire Dorisol team, we thank you for your confidence.We are delighted that you enjoyed your stay with us.We look forward to welcoming you in the near future!Best regards,André Andrade General Manager Dorisol
Radoslaw Skalski
Triple Room
Stayed in Nov 2022
Family
1 review
8.0/10
Very Good
Posted on Dec 26, 2022
Good location , but hotel definitely need some refreshments
Response from Property: Dear guest,Thank you for your comment and we're glad you enjoyed our location. We are constantly working to provide an ideal experience for our guests and we value your feedback. Best regards,André Andrade - General Manager Dorisol
Guest User
Triple Room
Stayed in Nov 2022
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jan 7, 2023
Nice hotel. Rooms were clean and recently renovated.
Response from Property: Dear customer,On behalf of the entire Dorisol team, we would like to thank you for your confidence. We are delighted that you enjoyed your stay with us.We hope to welcome you to one of our hotels in the near future and exceed your expectations. Best regardsAndré Andrade General Manager Dorisol
Ricardo Dinis
Double Room
Stayed in Nov 2022
Couples
1 review
9.5/10
Amazing
Posted on Dec 19, 2022
Very nice hotel.
Response from Property: Dear customer,On behalf of the entire Dorisol team, we would like to thank you for your confidence. We are delighted that you enjoyed your stay with us.We hope to welcome you to one of our hotels in the near future and exceed your expectations. Best regardsAndré Andrade General Manager Dorisol
Guest User
Double Room
Stayed in Jan 2025
Solo travellers
6 review
9.0/10
Great
Posted on Feb 24, 2025
The room is clean, very bright, the windows overlook the tennis court
Original TextTranslated by Google
Response from Property: Уважаемый гость,Благодарим вас за положительный отзыв о вашем пребывании в нашем отеле.Мы рады узнать, что вам понравилась чистота, светлая атмосфера номера и вид на теннисный корт. Ваши комментарии вдохновляют нас продолжать обеспечивать нашим гостям приятный и комфортный отдых.Будем рады снова приветствовать вас в ближайшем будущем.С уважением,Андре АндрадеГенеральный директор – Отели Dorisol
Guest User
Double Room
Stayed in Mar 2024
Family
1 review
8.0/10
Very Good
Posted on Apr 23, 2024
Hotel well located a little far from the old city center but pleasant place with restaurants around. The welcome is simple but available at any time of the day or night. The small downside is the soundproofing of the rooms and the comfort of the bedding, which is much too soft for my taste. Otherwise there is entertainment almost every evening at the hotel bar, it’s nice and the waiters are adorable.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for sharing your experience at our hotel. We are pleased that you enjoyed the location and the surrounding restaurants. We regret that the comfort of the bedding was not to your complete satisfaction. It is always our goal to offer our guests a comfortable and pleasant stay. We are grateful to you for mentioning our bar staff, they work hard to provide a memorable experience. We hope to have the pleasure of welcoming you again in the near future.Best regards,André Andrade - General Manager Dorisol
Guest User
Double Room
Stayed in Dec 2022
Couples
1 review
8.5/10
Very Good
Posted on Jan 7, 2023
A bit far from the center. But good cleaning. Very varied breakfast. Pool and jacuzzi that comes in handy when you return from excursions. The views from the terraces are spectacular, especially at night. buses very close
Original TextTranslated by Google
Response from Property: Dear guest,We are pleased to hear that you enjoyed the cleanliness of our hotel, our varied breakfast and the spectacular views from our terraces. It is always a pleasure to provide our guests with a pleasant stay, including the amenities such as the swimming pool and jacuzzi. Thank you very much for your review and we hope to be able to welcome you again soon.Best regards,André Andrade - General Manager Dorisol
Maria
Double Room
Stayed in Nov 2022
Solo travellers
2 review
10.0/10
Outstanding
Posted on Dec 16, 2022
The hotel staff, the view from the balcony on the 10th floor and the breakfast were excellent!
Original TextTranslated by Google
6/8
Response from Property: Dear customer,On behalf of the entire Dorisol team, we thank you for your confidence.We are delighted that you enjoyed your stay with us.We look forward to welcoming you in the near future!Best regards,André Andrade General Manager Dorisol
Sara
Double Room
Stayed in Nov 2022
Couples
2 review
7.0/10
Posted on Dec 18, 2022
My first impression of the hotel was not at all positive... The door to the room was warped, the window frames were quite dated (on two of the nights of our stay it was windy and the windows made a lot of noise and had little insulation) and the room had no no towels or toilet paper... After this first impression things got better. Breakfast was good and quite varied. The hotel also has an indoor and outdoor swimming pool, free of charge and towel provided. The hotel offers parking for 7 euros per night, but with some luck we managed to park in a street behind the hotel for free (where it was easy to access the hotel through a back door). Check-in and check-out went smoothly.
Original TextTranslated by Google
Response from Property: Caro hóspede,Lamentamos que a sua primeira impressão não tenha sido a desejada. Trabalhamos diariamente para proporcionar a melhor experiência aos nossos hóspedes e valorizamos imenso o seu feedback. Ficamos satisfeitos por saber que apreciou o nosso pequeno-almoço e as nossas instalações, incluindo as piscinas. Estas são algumas das comodidades que temos para proporcionar um ambiente agradável e confortável aos nossos hóspedes.Relativamente ao estacionamento, agradecemos a sua compreensão. O nosso parque de estacionamento tem lugares limitados e um custo diário de 7€/dia para garantir o seu bom funcionamento, sendo necessário efetuar uma reserva prévia. O horário de check-in é às 15h00 e o check-out às 11h. Ficamos contentes por saber que estes processos decorreram sem problemas.Agradecemos mais uma vez o seu feedback e esperamos poder dar-lhe as boas-vindas novamente no futuro.Atenciosamente,André Andrade - Gerente Geral da Dorisol