To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location9.6
Amenities9.6
Service9.5
Cleanliness9.6
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LIM KOK LIANG
Four Seasons Double Bed Room (Smart Control + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Oct 2025
Couple
3 review
10/10
Outstanding
Posted on Nov 6, 2025
As frequent leisure travellers from Australia, this was our second stay at this hotel during this trip, and we remain exceptionally pleased with our overall experience.
Location & Transportation:
The hotel's location is exceptionally convenient, offering easy access to a vast selection of excellent dining, from local noodle shops to hot pot and barbecue. A metro station providing affordable access to the city centre and beyond is conveniently located just 800 meters away (and is free for those over 65 regardless of nationality). For guests with mobility concerns, we highly recommend DiDi (online taxi service), which we found to be an equally affordable and highly convenient alternative for city travel.
Staff Service:
The hotel staff consistently demonstrated outstanding hospitality. The receptionists were exceptionally friendly and efficient, ensuring a seamless check-in and proactively providing airport transfer information before our arrival. This high level of service extended to the pleasant breakfast staff and the cleaning personnel, who offered warm and welcoming greetings each morning.
Laundry & Amenities:
The availability of complimentary and assisted laundry service was a major advantage. This amenity proved highly convenient and essential during our 16-day trip covering Fuzhou and the surrounding area of Pingtan.
Room Quality & Layout:
We were very satisfied with the room's upkeep. It was meticulously cleaned, and the bed sheets, towels, and linens (including pillows) were all immaculately maintained—a crucial factor in our selection criteria. Furthermore, the room's layout was highly practical and luggage-friendly, featuring a logical and efficient arrangement of amenities.
In conclusion, we are highly satisfied with our selection and would unreservedly return to this hotel on any future visit to the city.
Response from Property: 親愛的小悦家人您好!感謝您再次下榻,並從澳大利亞遠道而來寫下這份細緻而温暖的點評!得知酒店的位置、交通、服務、洗衣及房間品質等方面都為您的16天福州-平潭之旅增添了舒適與便利,我們倍感榮幸。前台、早餐及客房同事看到您對他們“熱情友好、高效專業”的認可,一定會大受鼓舞。我們會將您的讚許轉達給團隊,並繼續以主動、細緻的服務迎接每一位旅人。關於免費洗衣,長途旅行中“輕裝上陣”尤為重要,很高興這項設施能為您帶來方便。未來我們也將持續優化流程,讓衣物洗烘更加高效省心。您對“乾淨整潔、佈局合理”的肯定,是客房同事每日一絲不苟的最好回報。保持高標準的衞生與舒適,始終是我們不懈追求的目標。再次感謝您的厚愛與推薦!期待您下次回福州時,繼續把這裏當作旅途中的“家”。祝您與家人健康平安!
M269wq8na****
Four Seasons Double Bed Room (Smart Control + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Aug 2025
Family
2 review
10/10
Outstanding
Posted on Sep 18, 2025
My stay was fantastic! Despite my very late arrival, the front desk lady was incredibly welcoming, always smiling and speaking so kindly. I even saw a robot at work in the elevator, haha, and it had such a cute voice! The room was very comfortable too; the bed's firmness was just perfect. When checking out, I was in a rush to the airport and hadn't booked a car. The front desk lady informed me about the airport shuttle service. She patiently showed us a mini-program to check schedules and buy tickets, and even helped us with the booking. It was only about a 10-minute ride from the hotel to the shuttle stop, and I smoothly boarded the airport express, haha, it was both fast and affordable! Their service was truly exceptional and so genuinely helpful!
Original textTranslated by Google
Response from Property: Hello, dear Xiaoyue family! Thank you for your thoughtful and lovely review! It's fate and our honor to receive our smiling service even though you arrived late at night! That chatty robot is a favorite at the hotel; it surprisingly entertained you in the elevator! We were worried about your flight, but thankfully, the airport shuttle bus came to the rescue. A 10-minute walk and a fast, affordable shuttle bus—it was like a hidden gem! From now on, no matter how late you arrive or how early you wake up, we'll continue to provide you with plenty of comfort and warmth, waiting for you to come back and enjoy this perfectly firm bed. We wish you a smooth flight and a happy life!
M2cc1sgm9****
Four Seasons Double Bed Room (Smart Control + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Aug 2025
Other
1 review
10/10
Outstanding
Posted on Sep 18, 2025
This truly feels like a culturally-themed hotel. The lobby, located on the second floor, is bright and spacious, and I absolutely loved that it was stocked with a great selection of books for guests to read. You could easily spend an entire afternoon there, curled up with a book on a window-side sofa, which was perfect as it was hot outside and I didn't feel like venturing out. The front desk staff were incredibly attentive, offering iced water and even asking if I'd like a popsicle. They were also very friendly and chatty, and when I inquired about local attractions, they readily provided several recommendations. Downstairs, there are plenty of local eateries, and some even had special promotions and discounts. Overall, I was quite pleased!
Original textTranslated by Google
Response from Property: Hello, dear Xiaoyue family! Thank you for taking the time to leave such a heartwarming review! We're delighted to offer you a cool, quiet, and bookish escape from the scorching summer heat. The image you described of "spending an afternoon by the window with a book" perfectly captures the sense of relaxation we hope to create for every traveler—making the journey more than just a passing experience, but an immersive one. Next time you visit, please bring a favorite book to exchange with the lobby so the next reader can share your travel stories. We look forward to meeting you again and spending an afternoon together in beautiful ways!
Anonymous User
Four Seasons Double Bed Room (Smart Control + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Aug 2025
Business traveller
86 review
10/10
Outstanding
Posted on Sep 13, 2025
Highly recommend for families with kids! The service was incredibly warm and attentive. As soon as they saw our child, they immediately offered a picture book and a children's toiletry kit, and even gave a small toy upon check-out.
The family room was spacious enough for our family of three, and it was spotlessly clean, which was very reassuring. Breakfast offered a great variety, including adorable cartoon-shaped steamed buns – our little one loved them so much they ate three!
The gym was quiet and well-maintained, perfect for a peaceful yoga session. The facilities were quite comprehensive; if you're unsure how to use any of the self-service amenities, the friendly staff at the 2nd-floor front desk are always ready to help.
The hotel is located near a subway station that connects to the city center, but as we were driving, this wasn't an issue for us. The weather in Fuzhou was fantastic during our stay, and the sky here was absolutely stunning!
Original textTranslated by Google
Response from Property: Dear Xiaoyue family! Thank you so much for your kind words about Xiaoyue. Our hotel is located at 9 Dapu Road, Cangshan District, right next to the South Railway Station and directly accessible by Metro Lines 1 and 4. It's very convenient for business travelers and stays. The Luozhou Ancient Town and Liangcuo Historical and Cultural District are also nearby, making them great destinations for leisure and travel. There are also various snack shops downstairs, perfect for a stroll. We also have a self-service laundry service, a gym, delicious breakfast, and responsive service. We look forward to seeing you again!
nmg yt st js yx gs
Yue Cheng Twin Room (Smart Guest Control + 65 Inch TV Projection + Memory Pillow)
Stayed in Aug 2025
Business traveller
2 review
10/10
Outstanding
Posted on Sep 11, 2025
The hotel staff provided incredibly attentive service. The complimentary travel tips from the front desk were incredibly useful, and they even told us about a fun 'check-in for a free popsicle' promotion. The overall service and staff attitude were excellent. The subway station is conveniently within walking distance, and the roughly 800-meter walk was perfectly manageable. Our room had a sensible layout, was quite spacious, and came with all the necessary facilities. Both the gym and laundry room were very convenient to use!
Original textTranslated by Google
Response from Property: Dear Xiaoyue family! We're so happy to hear you're satisfied with our hotel! Those little details really add warmth to a trip, and the check-in and popsicle giveaway sounds fun. The well-appointed rooms and amenities are a great addition to your stay, and the subway station is within walking distance, making it very convenient for commuting. Thank you for sharing your thoughts, and we hope you'll enjoy your next stay as well!
Manbuyucangqiong
Four Seasons Double Bed Room (Smart Control + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Aug 2025
Travelling with friends
9 review
10/10
Outstanding
Posted on Sep 16, 2025
Overall, it was a very pleasant experience. My friend and I were even given complimentary room upgrades, and the bathtub was quite spacious, easily accommodating two people. The price offered excellent value for money, especially compared to other hotels of a similar standard. I would definitely choose to stay here again on my next visit.
Original textTranslated by Google
Response from Property: Dear Xiaoyue family, hello! Thank you for your five-star review! 😊 We're so happy to hear that we upgraded your room for free, and the oversized bathtub made your soaking time even more pleasurable. We strive to provide an exceptional experience at affordable prices, and it's truly heartening to be recognized as "more affordable than similar hotels." Next time you visit, we'll definitely have even more special surprises waiting for you. We wish you a happy life and look forward to seeing you soon.
Ahahahahahei
Four Seasons Twin Room (Smart Guest Control + 65 Inch TV Projection + Memory Pillow)
Stayed in Aug 2025
Family
5 review
10/10
Outstanding
Posted on Sep 9, 2025
Highly satisfied! Even though we checked in quite late, the front desk staff, noticing we had children, generously offered a complimentary room upgrade. While not in the absolute city center, the location is wonderfully quiet and convenient for shopping. What's more, parking and EV charging were completely hassle-free! Overall, it truly exceeded our expectations and offered excellent value for money.
Original textTranslated by Google
Response from Property: 親愛的小悦家人您好~!感謝您選擇我們並分享這份温暖的肯定!得知前台小夥伴的貼心升級讓您和小朋友度過了一個舒適的夜晚,我們倍感欣喜。酒店雖處靜謐之地,但能為您帶來“購物便利、停車充電無憂”的安心體驗,正是我們努力的方向。期待下次與您再相遇,願繼續用超出預期的小驚喜,為您的旅程增添温度。祝一路順風,生活愉快!
Yayakakababa
Four Seasons Double Bed Room (Smart Control + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Aug 2025
Other
4 review
10/10
Outstanding
Posted on Sep 9, 2025
Upon entering the lobby, we were greeted by exceptionally warm and professional front desk staff. They swiftly processed our check-in and thoughtfully informed us about breakfast hours and nearby attractions, immediately making a wonderful first impression. The room was an absolute delight – surprisingly spacious with cozy decor. The bed was incredibly soft and comfortable, and the bedding was spotlessly clean, fresh, and even had a faint, pleasant scent, ensuring I had a fantastic night's sleep. The facilities were also a major plus, being super convenient. The bathroom had excellent wet/dry separation, the shower head delivered strong and consistent water flow, and the toiletries were of good quality.
Original textTranslated by Google
Response from Property: Dear Xiaoyue family! We are so delighted to hear your sharing! The front desk staff were very encouraged to learn that their enthusiasm and professionalism have instantly boosted your favorability. And the attention to detail in the room, from the spacious layout to the comfortable bedding, to the convenient amenities and high-quality toiletries, is a true testament to our commitment to providing you with a pleasant night's sleep. Thank you for your thoughtful feedback. We look forward to being your warm stop on your journey again soon and continuing to create a pleasant stay for you!
Anonymous User
Four Seasons Double Bed Room (Smart Control + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Aug 2025
Business traveller
5 review
10/10
Outstanding
Posted on Sep 7, 2025
Excellent hotel with great service! The place was spotless. I was here for the Tea Expo on a business trip, and its location near the Tea Museum was perfect. I'll definitely be staying here again. Highly recommended! There are also lots of convenient food options downstairs.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您在百忙之中抽出寶貴時間,為我們留下如此詳盡且充滿讚譽的點評。每一條好評,都是我們前行路上的璀璨星光,讓我們倍感温暖與自豪。得知您此次因茶博會之行下榻我們酒店,從踏入大堂的那一刻起,便享受到貼心周到的服務,房間衞生狀況也達到您的期許,我們由衷地欣慰。能為您的出差之旅提供舒適便捷的住宿體驗,是我們的榮幸。再次感謝您的認可與推薦,這是對我們莫大的鼓勵。期待您的下次光臨,我們定會秉持初心,以更加飽滿的熱情、精益求精的服務,迎接您的到來。願您工作順利,生活如詩如畫,常回“家”看看!
M13879****
Four Seasons Double Bed Room (Smart Control + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Aug 2025
Business traveller
4 review
10/10
Outstanding
Posted on Sep 7, 2025
I rarely leave reviews, but the exceptional service at this hotel absolutely warrants one. As I occasionally travel to Fuzhou for business, I've stayed at most of the 5-star hotels near Fuzhou South Station, and they've all been pretty average. This hotel, however, is new, with great facilities including a laundry room, gym, and plenty of underground parking. The EV charging stations and self-service car wash are also a huge plus, making things incredibly convenient. The staff's service attitude is also excellent, especially the slightly taller lady at the front desk whose service was truly exceptional. She came to my room to pick up my laundry and even delivered it back in the early hours of the morning. To avoid disturbing my rest, she thoughtfully hung it on the doorknob. Such attention to detail was truly impressive. Dining options downstairs are also very convenient, with a variety of restaurants catering to different tastes. The hotel also provides a breakfast with a wide variety of options. Most importantly, the rooms themselves are clean and comfortable. Overall, I'd say it's one of the best value-for-money hotels near Fuzhou South Station.
Original textTranslated by Google
Response from Property: Dear guest, it's like meeting you in person! Thank you for breaking your silence and writing this thoughtful and lengthy review. Between the lines, we can almost see you lugging your luggage, bustling through Fuzhou, occasionally stopping for a moment; we can also read the rare trust you've placed in Four Seasons Joy City Hotel Fuzhou, born from your mere passing by—a tribute that is truly our greatest honor. The journey is long and arduous, yet we are fortunate to have received your trust. May the world treat you kindly on every journey you take; may we become an indispensable part of that kindness. Come back often to rest your head; we'll always have the best room reserved for you.
_WeChat222981****
Four Seasons Twin Room (Smart Guest Control + 65 Inch TV Projection + Memory Pillow)
Stayed in Aug 2025
Business traveller
6 review
10/10
Outstanding
Posted on Sep 6, 2025
The hotel's location is incredibly convenient, only about 10 minutes from the South High-Speed Railway Station. It's fully equipped with facilities, and I absolutely loved the gym – perfect for both cardio and weight training! The rooms are spacious and bright. Overall, it was a fantastic stay.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您抽出寶貴時間分享您的入住體驗,我們由衷地高興得知您對酒店的位置、設施以及健身房給予了高度評價。我們一直致力於為賓客打造便利、舒適且功能齊全的住宿環境,您的認可就是對我們最大的鼓勵。特別是得知您喜愛我們的健身房,能在這裏盡情跑步擼鐵,享受運動的快樂,我們深感榮幸。再次感謝您的肯定與支持,我們誠摯期待您的再次光臨,祝您生活愉快、萬事順意!
M27092****
Four Seasons Double Bed Room (Smart Control + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Aug 2025
Business traveller
2 review
10/10
Outstanding
Posted on Sep 5, 2025
The hotel offers excellent facilities; the gym is fully equipped and perfect for daily workouts. The breakfast buffet is diverse, featuring a delicious selection of both Western and Asian cuisine. Its location is superb, being very close to both subway and bus stations, making transport incredibly convenient. Additionally, there are shopping malls and food streets nearby, making dining and shopping very easy. The staff were friendly and efficient, handling check-ins/check-outs quickly. I would definitely recommend this hotel to friends!
Original textTranslated by Google
Response from Property: Dear guest, thank you for taking the time to leave us a full five-star review! We couldn't help but smile as we followed your itinerary, knowing you'd "checked in" on the fitness equipment, enjoyed a delicious breakfast spread, and even explored the shopping mall and food court. Even more delighted, your team's "quick and warm service" left a positive impression on you—a recognition that's more valuable than any reward. "You'll recommend it to a friend" is the highest honor for us! Next time you visit, or your friends, just let us know on WeChat and we'll have tea/coffee ready and an express lane ready, so we can continue the wonderful experience. We wish you success in your work and a joyful life, and we look forward to seeing you again!
M455647****
Four Seasons Double Bed Room (Smart Control + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Aug 2025
Couple
1 review
10/10
Outstanding
Posted on Sep 5, 2025
We were upgraded to a room on a higher floor. The room was spacious with a fantastic view. The amenities were comprehensive and quite modern, and everything was spotless. Both housekeeping and the front desk staff provided excellent service. Even though we went for breakfast quite late, we still managed to enjoy Fuzhou's local specialty, 'Laohua'. Underground parking is available, and the hotel's location offers convenient transport links, making it very easy to get around. Overall, my stay was very satisfying. Upon check-out, we even received a complimentary olive juice.
Original textTranslated by Google
Response from Property: Dear Xiaoyue family, hello! Thank you so much for taking the time to share your stay. We're honored to learn that we upgraded you to a higher-floor room, offering a wide view and comfortable space. The room was fully equipped, brand new, and clean. The housekeeping and front desk service were attentive. Breakfast was delicious, featuring local specialties like Laohua (Chinese sausage), underground parking, and convenient transportation. The olive juice at check-out was a pleasant surprise. You were completely satisfied throughout your stay. We will continue to improve and expand our service offerings, creating more heartwarming moments and making your travel memories overflow with happiness. We wish you a happy life and all the best!
M441230****
Yue Cheng Double Bed Room (Smart Toilet + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Aug 2025
Business traveller
3 review
10/10
Outstanding
Posted on Sep 4, 2025
The front desk staff were incredibly friendly and welcoming. They even offered a complimentary room upgrade, and a relaxing soak in the bathtub afterward was truly rejuvenating! The complimentary jasmine tea in the room was also incredibly fragrant. I liked it so much that I asked the front desk if I could have an extra packet, and they promptly arranged for housekeeping to deliver it. A particular highlight was sitting by the bay window in the evening, enjoying the night view with a cup of tea – it was incredibly relaxing! I'll definitely choose this hotel again on my next business trip to Fuzhou!
Original textTranslated by Google
Response from Property: Dear Xiaoyue family! Thank you so much for your kind words about Xiaoyue. Our hotel is located at 9 Dapu Road, Cangshan District, right next to the South Railway Station and directly accessible by Metro Lines 1 and 4. It's very convenient for business travelers and stays. The Luozhou Ancient Town and Liangcuo Historical and Cultural District are also nearby, making them great destinations for leisure and travel. There are also various snack shops downstairs, perfect for a stroll. We also have a self-service laundry service, a gym, delicious breakfast, and responsive service. We look forward to seeing you again!
_WeChat285800****
Four Seasons Double Bed Room (Smart Control + Slow Rebound Memory Pillow + 65 Inch Projection TV)
Stayed in Jul 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Sep 2, 2025
I was thoroughly impressed on my first stay here! The front desk staff, especially the lady who checked me in, was incredibly friendly and greeted me with a warm smile. She even proactively upgraded my room, which was a lovely surprise. Her service was truly exceptional. The hotel is conveniently located just a 7-8 minute walk from the subway station, making it super easy to reach all the city's main attractions. My room, approximately 30 square meters, was spacious and bright. It was spotlessly clean with no strange odors, and even the corners were meticulously cleaned. The breakfast spread was extensive, offering healthy options like various grains and freshly ground soy milk. I was absolutely delighted with the meal. I also appreciated being able to use the laundry room with the help of the front desk. This hotel truly offers a comprehensive range of amenities!
Original textTranslated by Google
Response from Property: Dear guest, hello! Seeing you give us the word "amazing" on your first stay, the whole team is so happy that they want to spin in circles. Thank you especially for praising the front desk assistant. We will convey this recognition to her and send her a "secret little surprise"; your smile is the best reward for her! I wish you a fresh journey and sweet everything.