Guest User
May 18, 2025
Ms. Fanny at the front desk was very arrogant. I had booked a twin room a long time ago, but CI just said sorry that they were fully booked and only had double rooms. She was furious when she saw me on the phone with Ctrip and immediately found out that there were rooms available. How could such a hotel be sold for 1998? I wish there were no rooms at that time so I could check out and stay in another hotel. There was a strange smell in the room. I didn't even want to take pictures. It was the worst hotel I've stayed in Switzerland. I should be cautious about non-chain hotels. However, Ctrip's attitude in solving the problem was very good. I would choose it again.
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