No.12, Lorong Kinta, George Town, Penang, 10400, MalaysiaView Hotel Details
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Hotel Sentral Georgetown @ City Centre Guest Reviews
3.9/5
Good
729 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.7
Service3.8
Cleanliness3.8
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All reviews(729)
Positive reviews(649)
Reviews with photos/video(236)
Friendly owner(65)
Convenient location(47)
Parking difficult(43)
Great value for money(29)
Easy to get around(13)
Tasty food(10)
Perfect for families(6)
Located in the city centre(5)
Negative reviews(80)
Guest User
Superior Room
Stayed in Juli 2024
Business travellers
4 review
3.7/5
Posted on 12. Juli 2024
- The hotel room was clean and well maintained
- The room space feel comfortable and spacious
- However, there was a sense of insecurity or unease, though the specific reasons for this feeling was unclear.
Anonymous User
Superior Room
Stayed in Juni 2024
Family
1 review
4.0/5
Very Good
Posted on 4. Juli 2024
I booked a standard superior room, but the staff upgraded to a deluxe room for us is good. Room are just like a standard room not much difference and not a large room. The washroom is very small and narrow, and the window films are broken.
Muhamad Zaki AG
Superior Room
Stayed in Juni 2024
Family
1 review
3.7/5
Posted on 8. Juni 2024
Need to improve on cleanliness as cleaner sapu sampah masuk bawah katil
Lepas panggil, baru org dtg bersihkan
Breakfast, makanan baru topup sejuk..patut panaskan dulu ni nak panaskan dlm tray hidang, mmg dokle..berebut amik dah
Teh tarik sedap.
Guest User
Premium Family Room
Stayed in Juni 2024
Family
8 review
3.0/5
Posted on 5. Juni 2024
Got free upgrade of families room to suite, but there’s existence of unpleasant odor in the room during our second night of staying, the room smells like sewage🤢, otherwise is still acceptable.
Dickylim
Superior Room
Stayed in Mai 2024
Business travellers
6 review
2.0/5
Posted on 4. Juni 2024
Very bad service, aircond leaking, door hard to close, tv no function. Carpark limited
Muhamad Samudi bin
Superior Room
Stayed in Apr. 2024
Couples
2 review
4.0/5
Very Good
Posted on 1. Mai 2024
The location is great. The room is spacious. The facilities and foods are enough and a simple traveller. My 2nd staying and luckily the parking lot is available.
AleksaLys
Superior Room
Stayed in Apr. 2024
Solo travellers
7 review
2.0/5
Posted on 28. Apr. 2024
When checking in the guy on reception tried to fraud me saying that I should pay 24 RM as a tax. But 20 RM tax has already been included in price that I prepaid online. Then he gave me a key-card that didn’t work and I had to go with the baggage to the reception again.
And then it’s supposed to have a room with a window but I have a room with a window to the wall of the building. There weren’t information about this in the description of the room
The safe box didn’t work too and I needed to ask help.
There were many insects in the room: spider, fly and ants.
I was so much disappointed with ur hotel and necessarily leave a review to other tourists to know how the hotel is unpleasant.
Eiz Eizran
Superior Room
Stayed in Apr. 2024
Solo travellers
63 review
5.0/5
Outstanding
Posted on 24. Apr. 2024
Good location of hotel nearby georgtown komtar and also a lot of food access nearby hotel. Good clean rooms with reasonable price. Recomended.
Guest User
Superior Room
Stayed in Apr. 2024
Couples
6 review
3.2/5
Posted on 13. Apr. 2024
I couldnt accept when i book two rooms with queen bed but end up only one given to me. The aircond was spoiled and leaking even ask for maintenance.
Rosmah
Superior Room
Stayed in Febr. 2024
Family
8 review
5.0/5
Outstanding
Posted on 12. Febr. 2024
Clean and staff friendly .I wll recommen to my friends and colleagues.Keep on the good service
6/19
Response from Property: Dear Sir/Ms, Warmest greeting from Hotel Sentral Thank you so much for taking time to share your experiences with other visitor about your recent stay at our hotel. Your comments and suggestions are valuable to us in our effort to improve our standard of service to serve all our guest better. We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip. Cheers, Hotel Sentral Georgetown
Anonymous User
Superior Room
Stayed in März 2024
Couples
2 review
3.2/5
Posted on 24. März 2024
Good location but not enough parkings for guest. Bad sound proof. Room a little small, worth it for the price. Overall it was a good stay. Recommended for budget saving travellers.
Dato Taib
Superior Room
Stayed in Febr. 2024
Couples
54 review
3.0/5
Posted on 27. Febr. 2024
Superior room condition is not so good. Just have 2 pillow in the room normally in hotel room have 4 pillow but in this hotel if want extra pillow need to pay 15MYR & the key room also given only 1 card if need extra key need to pay 50MYR. Breakfast so simple. Overall is the amenities not so good
Response from Property: Dear Sir/Ms, Warmest greeting from Hotel Sentral Thank you so much for taking time to share your experiences with other visitor about your recent stay at our hotel. Your comments and suggestions are valuable to us in our effort to improve our standard of service to serve all our guest better. We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip. Cheers, Hotel Sentral Georgetown
Guest User
Superior Room
Stayed in Febr. 2024
Family
3 review
2.2/5
Posted on 20. März 2024
This hotel needs serious refurbishment. All the furniture is very old and the paint on the wall peeled off
Maya Darina
Deluxe Room
Stayed in Febr. 2024
Family
2 review
4.7/5
Amazing
Posted on 24. Febr. 2024
We were check in so late and hotel provide us fmly room with no additional payment while we booked standard room.
Response from Property: Dear Sir/Ms, Warmest greeting from Hotel Sentral Thank you so much for taking time to share your experiences with other visitor about your recent stay at our hotel. Your comments and suggestions are valuable to us in our effort to improve our standard of service to serve all our guest better. We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip. Cheers, Hotel Sentral Georgetown
Amy tinie
Superior Room
Stayed in Apr. 2024
Family
85 review
5.0/5
Outstanding
Posted on 15. Apr. 2024
Very satisfied with the room . Clean and spacious. Will come again