Hotels Near Southgate Marketplace in Glen Burnie

Very clean. Front desk staff were helpful and courteous. Hotel was quiet and updated. Good location. Close to restaurants and main highway. The food was fresh but needed a wide selection of fruit. Nice breakfast options. The only issue that we had was that the bathroom faucet was somewhat detached from the sink and was a little wobbly. I would definitely recommend staying here.

This hotel is conveniently located across from Live ****** which is great. They are clearly short staffed - there is no daily housekeeping and the bar was only open for one night as their bartender did not show up for his shift the next night. The check in line was long, only one woman working, but she never lost her smile and made it a pleasant experience. In fact, everyone we encountered was very nice. The room was average, weird layout and no microwave. The bathroom was gross. The showerhead leaked so there was a puddle of water in the shower when we got in. Then the seal on the door was broken so water leaked out everywhere. The wallpaper was torn and there was evidence of mold

Customer Service with a smile. From the moment the shuttle picked me up, I was transported back to a time where service was personal and positive. Lay, the driver welcomed me back to Baltimore and engaged in an lovely conversation taking us back to our DJ days in the Baltimore club circuits. Lay epitomized what excellent service is with a friendly, welcoming attitude. Upon my arrival, early am, my room was not ready as I arrived on a redeye from the west coast. Kawan, at the front desk, handled the situation like a champ, she offered me a complimentary breakfast voucher, while she finds an available room from the early checkouts. I grabbed a few breakfast items and before I even say down, Kawan appeared with my room keys, and a huge smile! Lay and Kawan restored my faith in excellent customer service and turned a day that had the potential to be difficult (Redeye, jetlag, schedule) into a great way to start my week on the east coast. Kudos to both!

When checking in, I asked if there was a place to eat dinner in the surrounding area, and the reply was a hotel. The hotel menu is relatively simple and there are not many choices.

When you get to airport you call, then the shuttle will come, it didn’t take long but he said he was already on his way. We arrived very early and were going to walk to the crackle barrel which was about a 5 minute walk but it was too cold. The check in lady we were more than welcome to have their breakfast. Area to eat was spacious and clean. Extra room was for the food which was a pancake machine, eggs, turkey and pork sausage, potatoes, plus the staples pastries, cereal, breads, oatmeal, yogurt etc. a good selection. We left our bags and caught a Lyft to their mall, cost about $15.00. Our room was ready and we asked about the shuttle to the cruise terminal ( I had called before booking to confirm they had shuttle to cruise and was told yes and it was free.) She ask us what time we wanted to leave, saying it would take 15 minutes to get there. We picked our time. Pool looked nice, we didn’t go in. Rooms were clean and nice. Next morning there was a new woman at desk and we said we were here for the shuttle. Now she says there is no shuttle, so I said that’s not what the woman said yesterday ten told her about that. She replied that she was the manager and we didn’t have the special deal. What deal? She said we would have to call Lyft, and it would take 30 minutes to get there, again not what was said yesterday. So we sat down and had coffee and was discussing how wrong it was to be told one thing then another. Well she must of overheard because all of sudden she said they would take us. So in the shuttle we go, I timed how long to terminal and it was 6 MINUTES! The driver basically threw out our bags then took off. I may stay there again but definitely find my own way to cruise terminal.

This is an excellent property, far exceeding our expectations. Very nice King room, VERY clean throughout, and very comfortable. The whole property was neat and clean. Would/will stay again without a doubt. Kudos to the management and staff. The only small negative was related to the breakfast, thinking they need a new cook. The pork sausage on the morning we stayed was burned to a crisp. The nice ”singing staff person” who was manning the breakfast even brought out another pan of the links but they were as bad or even worse than the first. Come on, pick up your game there a bit please. The cinnamon rolls were fresh and hot and gooey just they way they should be. The coffee was hot and fresh. Overall a 5-star stay for which we were very thankful!

It's beautiful, clean and modern, but not one you'll want to stay at if you have an early morning flight. We didn't know the shuttle didn't start until 7 am (odd) or we would've booked another hotel. When you have other travelers complaining about this, you may want to reconsider your hours. PRO'S: I will say the lobby and room were beautiful modern eye candy. It was clean, the bathroom luxurious, the bed like a dreamy pillow and the staff courteous. We only spent about 6 hours there, so not enough time to try the food, breakfast or the gym- which looked upscale with many machines and weights. CON'S: As others have mentioned, the halls can be NOISY. We should've known something was up when we had to sign a disclaimer upon check in that we wouldn't have a party in the room. A first! Having said that, the walls/door seem to be a bit thin. The drunken people heading to their rooms at 2 am sounded like they were in our room as they passed. A total bummer when you have to leave for the airport via Lyft ($30) at 4:15 am . Here's a thought: Maybe one hallway on the top floor could be reserved for airport travelers or those requesting quiet rooms (since you're an airport hotel?). That way you can ensure your patrons a good night's sleep. Fellow WHITE NOISE LOVERS? For those that depend on a hotel's thermostat to have a constantly running fan option, this does not. Again odd, as we rarely run into this with hotels. The fan will turn off when the temp is reached, leaving you susceptible to any hallway noise. It would be great if you had a few portable fans available or even one tucked in each room like you do hairdryers. Also, if you're a hot sleeper in July's heat you cannot adjust the AC to any lower than 64 degrees. Will we stay there again? Perhaps if we don't need an early shuttle and ask for a quiet room. I hope the management will consider these comments, because this hotel could be amazing if it addressed a few areas.

I’m surprised at the reviews of past customers moaning about the way “maid” service is managed here. I think people are selectively hearing when they check in and/or fail to read the placard in the bathroom that expressly tells you that if you want fresh towels, bring your old ones to the front for exchange. Methinks management has had quite a few towels “walk” and this is a method for controlling inventory. We were told at check in that the hotel is an extended stay property and we would NOT have daily room “maid” service and since we are able and know how to do so, we made the bed ourselves and we were fine with it. It was actually quite painless. The room was quiet, the beds very comfy. Kitchenette well stocked with utensils for an extended stay though we didn’t need to use it much. The Guest Center with (free to use!) washers and dryers was a pleasant surprise and the “honor system” to purchase snacks was a nice touch. Free coffee and juice much appreciated. We found all staff we encountered unfailingly polite and helpful. My only gripe: we paid $25 to have our dog stay with us. The dog walk area out back was strewn with broken bottles, so we had to be very careful where we stepped. And a few male guests sat in their vehicles out back to drink and smoke at night; this created a bit of an intimidating atmosphere. Note to management: you are pet friendly, and if I’m paying to keep my pet, you need to provide a clean & safe area to take him, that’s why I can rate you only 4/5.

Quite good, staying at one o'clock in the morning, the bed is a big decoration and a little modern. The downside is that the breakfast at the restaurant was very poor. I walked two blocks to eat breakfast. Suitable for temporary stay for one night