View Cave Hotel

When making the reservation, I entered the page and the date jumped. I didn't notice it. After paying, I immediately found out that it was one day earlier than the date I wanted to book. Other itineraries were already booked and there was no way to change it. I immediately contacted Ctrip customer service to help communicate with the boss if it was possible. The boss helped me postpone my check-in for one day or canceled my reservation and made a new reservation. The boss refused and was completely unable to communicate... nearly 1,000 yuan was wasted. Fortunately, I bought a cancellation insurance when I made the reservation. When I returned to China, the insurance paid 90% of the compensation. Anyway, I would like to remind everyone to be optimistic about the date when making a reservation. It would be a big headache if this happens.

The boss is so enthusiastic! ! The environment is also good

Liked

The room is very good but in terms of breakfast it is very average especially when you book and you arrive in the morning with no table available and have to go back to the room to wait. No balloons taking off even though the day before the owner told us that there were some. In short, very average and expensive for what it is!

This hotel is managed by a gang of mafiosi whose goal is to extract as much money as possible from tourists. We spent two days without water, or we had to go to the coffeeshop to go to the bathroom to freshen up since we couldn't take a shower. Regarding the dishonesty of the hotel, firstly, they never let us pay by card, despite the presence of the TPE and its proper functioning. We arrived at the hotel on September 14 at 9 a.m., at breakfast time which was included in the price we paid, but we had to pay an additional 100TL to be able to use the "buffet" because the breakfast “wasn’t included on the first day.” The problem is that we are forced to pay in cash and not by credit card, without giving any justification. Second, prices are still inflated. For example, the horseback excursion costs €35 (this is what is displayed in black and white in the table at reception), but we were charged €40 (with a late fee since we came pick us up 1h30 after the agreed time). When we asked why we weren't paying the displayed price, the person at reception just told us "the price has changed". there is no reason to pay a price different from what is displayed. Third, we were supposed to check out on September 18th. We asked the hotel to send us a taxi to drop us off at the bus station, we had to pay in advance and in cash 400 TL at the hotel. Unfortunately, due to poisoning, I spent the night in the hospital with my friend, so we were not able to go to the station. The hotel kept our money, even though the taxi fare was not made. Given my state of health, I had to take a flight back home to France to rest. We asked the manager if the hotel was full and if it would possibly be possible to add an extra night (while I could find a suitable flight). I ended up finding a flight during the day, we notified the hotel manager on Airbnb in black and white that we no longer needed to keep the room, and that we were going to empty it that day. We even booked a shuttle to the airport, which proved once again that we were clear about our desire to leave the room that day (our stay ended that day anyway). We packed our bags, left the room door open, the managers saw that we had all packed up and that our suitcases were in front of the door. They gave us no information regarding the checkout time, the only information we got was “the shuttle will pick you up at 7 p.m.”. Given my state of health, I stayed at the door for a few hours, sitting on a step of the stairs, in front of the reception staff's office. Once the shuttle arrived, we