HOMTEL BY POLTTON Reviews

Response from Property: Dear guest, thank you for your review! The hotel advocates "serving with heart and smile". We are trying hard to find opportunities to provide you with services and to provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit, we look forward to seeing you again!

Response from Property: Dear guests: Hello! All the staff of Boton Century Hotel (Poly Metropolis Branch, Hanxi Changlong Subway Station, Guangzhou) welcome your stay. Thank you for your high praise. We are very happy that the hotel hygiene can be affirmed by you. Good reputation must be conveyed from the most authentic feedback from guests. We will not forget our original intention and do better. We look forward to your next visit. I wish you: a smooth work and life

Response from Property: Dear guests: Hello! All the staff of Boton Century Hotel (Poly Metropolis Branch, Hanxi Changlong Subway Station, Guangzhou) welcome your stay. Thank you for your high praise. We are very happy that the hotel can get your affirmation. Good reputation must be conveyed from the most authentic feedback from guests. We will not forget our original intention and do better. We look forward to your next visit and wish you: a smooth work and life

Response from Property: Dear guests: Hello! All the staff of Boton Century Hotel (Poly Metropolis Branch, Hanxi Changlong Subway Station, Guangzhou) welcome your stay. Thank you for your high praise. We are very happy that the hotel can get your affirmation. Good reputation must be conveyed from the most authentic feedback from guests. We will not forget our original intention and do better. We look forward to your next visit and wish you: a smooth work and life

Response from Property: Dear guests: Hello! Thank you for choosing to stay with us and for providing us with your honest feedback. We sincerely apologize for this experience that was seriously different from your expectations. In response to your question, we have taken the following urgent measures: sound insulation and service optimization, and the room sound insulation project has been launched. In response to the problem of untimely front desk service response, a 24-hour duty manager hotline has been added to ensure that nighttime needs are resolved quickly. Regarding the problem of pests, we have carried out comprehensive disinfection. The housekeeping department has launched a week-long special deep cleaning operation and strictly implemented the "one room, one inspection" system to ensure that there are no blind spots in hygiene. We will reshape service quality to the highest standards. Thank you for your supervision and we look forward to the opportunity to present you with a truly refreshing experience! Our hotel has completely replaced its management team and hired a group of new employees since the end of January. We provide employee training every week to improve service standards. The rooms have also started to be fully renovated at the end of January. I hope that all the previous dissatisfaction will disappear and you can book our hotel again to see our different changes. I wish you happiness and joy again.

Response from Property: 尊敬賓客：您好！歡迎您預訂鉑頓元世紀廣州漢溪長隆地鐵站保利大都滙店並給予我們反饋。感謝您對我們服務的認可，非常抱歉，此次的入住未能給您一個滿意的住房體驗，我們十分內疚。酒店屬於公寓型，層高面積充分利用，入住期間有需要可隨時聯繫客服，24小時在線哦~祝您旅途愉快！

Response from Property: 尊敬的賓客：您好！感謝對小鉑的認可，風兒悠悠地吹，飽含着我温馨的情意；淡雲高高的飄，包容着我深深的思念；山巒層層疊疊，佇立着我的片片真誠；山泉潺潺流淌，藴涵著我的絲絲真情；小雨慢慢紛揚，飄揚着我的款款浪漫。無論是遠在天涯海角，還是近在咫尺酒店的祝福永遠在你身邊期待您平安，開心，再來！祝您生活愉快！

Response from Property: I am very happy to receive such kind words, like a spring breeze in my heart~ A good comment from the guest, a warm love, a sincere affirmation, every time makes our hearts full of strength. I look forward to your visit again, and wish you a happy life~

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: Dear guests: Hello! Welcome to stay at the Platinum Century Hotel Guangzhou Hanxi Changlong Subway Station Poly Metro Branch and give us your feedback. The hotel is an apartment-type hotel, and the floor area is fully utilized. If you need anything during your stay, you can contact the hotel customer service at any time. They are online 24 hours a day~~ Looking forward to your next visit, and wish you: a pleasant journey!

Response from Property: Dear guests: Hello! All the staff of Boton Century Hotel (Poly Metropolis Branch, Hanxi Changlong Subway Station, Guangzhou) welcome your stay. Thank you for your high praise. We are very happy that the hotel can get your affirmation. Good reputation must be conveyed from the most authentic feedback from guests. We will not forget our original intention and do better. We look forward to your next visit and wish you: a smooth work and life

Response from Property: Dear guests: Hello! Thank you very much for taking the time to provide feedback on your stay. We sincerely apologize for the inconvenience this has caused you. The problem you pointed out has attracted the high attention of the management. We will never shirk our responsibilities and will immediately take the following corrective measures: Regarding the room layout, the surrounding properties are in a unified form. Regarding the sound insulation issue: professional sound insulation materials have been purchased and sound insulation renovation projects are planned. Thank you for your supervision and look forward to the opportunity to make up for the regret!

Response from Property: Dear guests: Hello! All the staff of Boton Century Hotel (Poly Metropolis Branch, Hanxi Changlong Subway Station, Guangzhou) welcome your stay. Thank you for your high praise. We are very happy that the hotel's hygienic breakfast can be affirmed by you. Good reputation must be conveyed from the most authentic feedback from guests. We will not forget our original intention and do better. We look forward to your next visit and wish you: a smooth work and life

Response from Property: Dear guests: Hello! Thank you for choosing to stay with us and taking the time to provide us with your feedback. We deeply apologize for the inattentive service and room facilities issues you experienced during communication, which completely violates our service principle of "customer-centric". We have dealt with this matter seriously and made immediate corrections: 1. Regarding the front desk service issue: The service attitude you described has seriously touched our management red line! The employees involved have been suspended for training and re-evaluation of their job qualifications. All front desk staff will begin special training on "service language and emotion management" from today. An anonymous service rating system will be introduced in the future to prevent such incidents from happening again. 2. Regarding window failure issues: The Engineering Department has inspected and repaired all windows in the store and optimized the repair process. The windows of the room you are staying in have been repaired. The general manager immediately arranged for the engineering department to conduct a comprehensive inspection of all customer service windows to prevent such incidents from happening again. Regular maintenance and inspection will also be carried out in the future. Sorry again for this bad experience! Your criticism is our motivation for improvement, and we sincerely ask for your continued supervision. Our hotel has completely replaced its management team and hired a group of new employees since the end of January. We provide employee training every week to improve service standards. The rooms have also started to be fully renovated at the end of January. I hope that your previous dissatisfaction will disappear and you can book our hotel again to see our different changes. I wish you happiness and joy again.