Grand Hyatt Guangzhou

Grand Hyatt Guangzhou Reviews

Grand Hyatt Guangzhou

No.12 West Zhujiang Road, Tianhe District, Guangzhou, Guangdong, 510623, ChinaView Hotel Details
Grand Hyatt Guangzhou
Grand Hyatt GuangzhouGrand Hyatt GuangzhouGrand Hyatt Guangzhou
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Grand Hyatt Guangzhou Guest Reviews

9.2/10
Very Good
3022 review
Verified reviews
Location9.3
Amenities9.0
Service9.2
Cleanliness9.3
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All reviews(3022)
Positive reviews(2890)
Reviews with photos/video(525)
Delicious breakfast(258)
Perfect for business trips(91)
Delicious buffet(49)
Close to metro(38)
Great swimming pool(36)
Stayed multiple times(33)
Garden view(31)
Negative reviews(132)
eyeofthetraveller
Grand Park View King Room
Stayed in Feb 2025
Solo travellers
12 review
10.0/10
Outstanding
Posted on Apr 4, 2025
Stayed at the Grand Hayatt Guangzhou Hotel for the first time, it was lovely. Very nice rooms, breakfast had many options & what I love, is that it was in the middle of the park facing the Canton Tower! It was a good staycation for my Spring Break! 🤗📸
6/13
Response from Property: Dear Guest, Thank you for sharing your delightful experience at the Grand Hyatt Guangzhou! We are thrilled to hear that you enjoyed your stay with us, especially the lovely rooms and the diverse breakfast options. It’s wonderful to know that our location in the park with a view of the Canton Tower added to your staycation during Spring Break. Your feedback is invaluable to us, and we take great pride in creating memorable experiences for our guests. We hope to welcome you back soon for another lovely stay!
DemianM
Grand Park View King Room
Stayed in Mar 2025
Business travellers
15 review
10.0/10
Outstanding
Posted on Apr 24, 2025
This it’s is easily one of the best hotels in town. Location is great, service is good, clean and a good breakfast
Anonymous User
Grand Twin Room
Stayed in Mar 2025
Family
10 review
8.5/10
Very Good
Posted on Apr 22, 2025
The overall experiences were great! They have a pillow menu, which I love it. Attentive service. We have the Breakfast Buffet everyday, and it was okay, with a lot of choices. We were staying for five days four nights, I figure the food was better when there's a big crowd, cause they keep refilling and cooking new food. However when it comes to less people, the chef became less attentive and kept chatting, the food quality was so so compare to all the Hyatt. And we tried the dinner buffet once for their famous Hainan chicken rice, i was shocked cause they plate their famous Hainan chicken rice next to Char SIU. The flavor had been mixing together totally not what I expected.
6/7
Response from Property: Dear Valued Guest, Thank you for taking the time to share your experience with us at the Grand Hyatt Guangzhou. We’re thrilled to hear that you enjoyed our pillow menu and found our service attentive during your stay. It’s wonderful to know that you appreciated the variety offered at our breakfast buffet. We genuinely value your feedback regarding the food quality. Your observations about the refill and cooking process are important to us, and we will certainly address this with our culinary team to ensure consistent quality and attentiveness. We also appreciate your comments about the dinner buffet and the Hainan chicken rice. We strive to provide an exceptional dining experience, and we apologize that the presentation did not meet your expectations. Your feedback will help us improve and ensure that our dishes are served in a way that highlights their unique flavors. Thank you once again for your insights. We hope to welcome you back in the future for an even better experience!
Aapple
Grand King Room
Stayed in Mar 2025
Business travellers
12 review
9.5/10
Amazing
Posted on Apr 14, 2025
The room do not have weighing scale, they will provide upon request.  The breakfast is outstanding, unfortunately I’m a vegetarian, it will be perfect if the hotel can provide some vegetarian food.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Grand Hyatt Guangzhou. We are delighted to hear that you enjoyed our outstanding breakfast offerings. We strive to provide a variety of options to cater to all our guests' preferences. We appreciate your suggestion regarding vegetarian food options. Your input is invaluable, and we will certainly take it into consideration as we continue to enhance our dining experience. Your comfort and satisfaction are our top priorities, and we aim to provide everything you need for a pleasant stay. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Grand Hyatt Guangzhou soon, where we will strive to make your next visit even more enjoyable.
TL123
Grand King Room
Stayed in Mar 2025
Couples
5 review
10.0/10
Outstanding
Posted on Apr 13, 2025
Very nice room and value of money with a great varieties of choices for its buffet breakfast. Excellent service and a real five star hotel. Must return.
Response from Property: Dear Valued Guest, Thank you so much for your wonderful review of the Grand Hyatt Guangzhou! We are thrilled to hear that you enjoyed your stay with us and found our rooms to be both nice and a great value for your money. It's fantastic to know that you appreciated the variety of choices at our buffet breakfast. We strive to offer a diverse selection that caters to all tastes, and it’s rewarding to hear that it exceeded your expectations. We are also delighted that you experienced our excellent service, as we aim to provide a truly five-star experience for all our guests. Your kind words motivate our team to continue delivering the best service possible. We can't wait to welcome you back for another memorable stay. Thank you once again for your feedback!
Guest User
Tower View Room
Stayed in Mar 2025
Travel with friends
2 review
8.5/10
Very Good
Posted on Apr 16, 2025
Can see canton tower view. Comfortable and worth it. Shower is super good. With international power socket.
Response from Property: Dear Guest, Thank you for taking the time to share your wonderful feedback about your stay at the Grand Hyatt Guangzhou! We are thrilled to hear that you enjoyed the breathtaking view of the Canton Tower and found our accommodations comfortable and worth your visit. It's great to know that you appreciated the shower facilities and the convenience of having an international power socket. We strive to provide our guests with all the comforts and amenities to ensure a pleasant stay. Your satisfaction is our top priority, and we are delighted that we met your expectations. We look forward to welcoming you back for another memorable experience in the future!
Willo
Grand King Room
Stayed in Dec 2024
Business travellers
30 review
10.0/10
Outstanding
Posted on Jan 8, 2025
Hotel room is clean and the location is nice, breakfast ok. going to the room is a bit inconvinence, since need to back to lobby on 22nd floor first and back to ground floor.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Grand Hyatt Guangzhou. We are delighted to hear that you found your hotel room clean and appreciated our location. It's always our aim to provide a comfortable and convenient experience for our guests. We understand your concerns regarding the access to your room and apologize for any inconvenience caused by needing to return to the lobby on the 22nd floor. We appreciate your patience and feedback on this matter, as it helps us identify areas for improvement. We are continually looking for ways to enhance our guests' experience, and your comments will certainly be taken into consideration. We are also glad to know that you enjoyed our breakfast offerings, and we strive to provide a variety of options to cater to all tastes. Thank you once again for your valuable insights. We hope to welcome you back to Grand Hyatt Guangzhou in the future, where we will do our utmost to ensure a seamless and enjoyable stay.
M888
Grand King Room
Stayed in Jan 2025
Business travellers
8 review
10.0/10
Outstanding
Posted on Feb 22, 2025
Very good hotel in terms of service, cleaness and location.
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your positive experience at the Grand Hyatt Guangzhou! We are thrilled to hear that you found our service, cleanliness, and location to be very good. Providing exceptional service and maintaining a clean environment are top priorities for us, and it is rewarding to know that our efforts have made a difference during your stay. Our location is indeed a highlight, offering easy access to various attractions and amenities, and we are glad you appreciated that aspect as well. We look forward to welcoming you back on your next visit and hope to provide you with another outstanding experience. If there’s anything specific you would like to see improved or any suggestions you have, please feel free to reach out. Your feedback is invaluable in helping us enhance our offerings.
Stephan SL
Grand Park View Twin Room
Stayed in Sep 2024
Business travellers
34 review
10.0/10
Outstanding
Posted on Nov 12, 2024
Very good location. Staff is friendly and the buffet is worthy. Great location in front of park. Convenient if you go to Canton Fair. The have a free shuttle bus to get there.
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your wonderful experience at the Grand Hyatt Guangzhou! We are thrilled to hear that you enjoyed our prime location, friendly staff, and the delicious buffet. It’s always our goal to provide our guests with a memorable stay, and it’s rewarding to know we met your expectations. We’re glad to hear that you found our proximity to the park and the convenience of our shuttle service to the Canton Fair beneficial. We strive to make travel as easy and enjoyable as possible for our guests, and your feedback confirms that we are on the right track. Your kind words will be shared with our team, as they work hard to provide exceptional service. We appreciate your recommendation and look forward to welcoming you back on your next visit to Guangzhou. If there’s anything we can do to enhance your future stays, please do not hesitate to let us know.
DinaIlima
Grand Twin Room
Stayed in Aug 2024
Family
5 review
10.0/10
Outstanding
Posted on Oct 6, 2024
One of our favorite hotels after visiting so many other hotels in the area. Very tasty breakfast options, excellent facilities with sauna, hot and cold pools, and swimming area. The housekeeping service was particularly caring, they even cleaned and renewed all the amenities in the room again in the evening when we went out for dinner. The hotel is located in a very convenient location, close to the Canton Tower and other major shopping centers in the city. Definitely one of our favorite hotels at the moment
Response from Property: Dear valued guest,Thank you for choosing our hotel as one of your favorites after visiting so many other hotels in the area. We are delighted to hear that you enjoyed our tasty breakfast options, excellent facilities with sauna, hot and cold pools, and swimming area. It's also wonderful to know that our housekeeping service made a positive impression on you, especially with their caring attention to detail and commitment to ensuring your room was always clean and well-maintained.We appreciate your kind words about our convenient location, close to the Canton Tower and other major shopping centers in the city. It's great to know that our hotel has become a favorite for you, and we are committed to maintaining the high standards that have earned us this recognition.Once again, thank you for choosing us as your preferred accommodation during your stay. We hope to welcome you back soon and continue to exceed your expectations.
Diego Ruano
Grand King Room
Stayed in Feb 2025
Business travellers
9 review
9.5/10
Amazing
Posted on Mar 20, 2025
Great hotel with amazing installations, good breakfast and wonderful are, we had a great stay.
Response from Property: Dear valued guest, Thank you so much for taking the time to share your positive experience at the Grand Hyatt Guangzhou! We are thrilled to hear that you enjoyed our breakfast and found our installations amazing. Our team works diligently to ensure that our guests have a pleasant stay, and it’s rewarding to know that our efforts made a difference during your visit. We believe that a great breakfast is the perfect start to the day, and we’re glad you appreciated it! We look forward to welcoming you back for another enjoyable stay. If there’s anything specific you’d like to experience during your next visit, please don’t hesitate to let us know.
Guest User
Grand King Room
Stayed in Nov 2024
Business travellers
10 review
10.0/10
Outstanding
Posted on Dec 15, 2024
Very good location 親切でキレし 很好的地方
Response from Property: Dear Valued Guest, Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. It's really our honor to have you stay with us and we're so appreciated to receive your kind words about your stay experience. We look forward to welcoming you back in the near future.
Raphael Tinarwo
Grand King Room
Stayed in Jan 2025
Couples
5 review
10.0/10
Outstanding
Posted on Feb 25, 2025
A great experience and the service was so fast. Location was very convenient, in close radius to the metro, restaurants and shopping malls
Response from Property: Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou and sharing your stay experience with us. We're so pleased to learn that you had a great stay and It's also our great pleasure to have your kind words and recognition, we look forward to welcoming you back in the near future.
Aaron
Grand Park View King Room
Stayed in Dec 2024
Solo travellers
14 review
10.0/10
Outstanding
Posted on Feb 2, 2025
Excellent hotel, very centrally located and compared to others of a similar standard then the Grand Hyatt is reasonably priced. Lots of amenities nearby including the metro.
Response from Property: Dear Valued Guest, Thank you so much for your wonderful review of the Grand Hyatt Guangzhou! We are thrilled to hear that you enjoyed your stay and found our hotel to be excellently located. It’s great to know that you appreciated our competitive pricing, especially when compared to other hotels of similar standards. We strive to provide our guests with a comfortable and convenient experience, and we are glad that you found plenty of amenities nearby, including easy access to the metro. Our team works hard to ensure that everything you need is within reach, making your stay as enjoyable as possible. Your feedback is incredibly important to us, and we look forward to welcoming you back on your next visit to Guangzhou. If there is anything we can do to make your next stay even better, please don't hesitate to let us know. Safe travels! Warm regards, The Grand Hyatt Guangzhou Team
Joshua Daniel
Tower View Room
Stayed in Dec 2024
Couples
5 review
7.5/10
Posted on Jan 4, 2025
would not pay 1400 for it. Not in my life. Not worth that. First room I got was on the 7th floor. I had asked for the highest room they had, and the clerk nodded and confirmed that. Upon entering the room, I was greeted with the view of an awning covered in filth and birds, and a corner of the Canton tower visible. I had to go back and complain to get a higher room on the 21st floor as I originally requested. Why did I have to do that? The gym was mediocre at best. No free weights. Very basic stuff. Was not impressed. The room itself look a bit worn down, albeit still very nice. The room with the 21st floor view of the city does make up for the short comings. The breakfast was the biggest disappointment. Pancakes and waffles were cold and hard. Sausage seemed store bought. Sweet like sugar, and with bits of something hard still inside. Bacon was ok. Eggs were cold as ice. Coffee was bad. It's still a very nice hotel overall and I'd go again, but I would not pay 1400 for it. Not in my life. Not worth that.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Grand Hyatt Guangzhou. We truly appreciate your insights as they help us improve our services. We apologize for the inconvenience you experienced with your initial room assignment. It’s disappointing to hear that your expectations were not met, especially after requesting a higher floor. We strive to accommodate our guests' preferences, and we will address this with our front desk team to ensure better communication in the future. We’re sorry to learn that the gym facilities did not meet your expectations. Your comments about the equipment will be taken into consideration as we continuously look to enhance our offerings for our guests. Regarding the breakfast experience, we sincerely apologize for the quality of the food served. We aim to provide a delightful dining experience, and your feedback will be shared with our culinary team to ensure improvements are made. It’s important to us that our guests enjoy a satisfying start to their day. We are glad to hear that you found the room on the 21st floor enjoyable and appreciated the view of the city. Thank you for recognizing the overall quality of our hotel, despite the areas that need improvement. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. We are committed to enhancing our services to ensure your next stay is worthy of your expectations.