Shanshui Trends Hotel (Guangzhou East Railway Station) Reviews

Response from Property: Dear guest: Thank you very much for taking the time to give us feedback on your stay experience. We are deeply sorry for not meeting your expectations and have taken immediate measures to improve. Regarding the issue of outdated room facilities, we have arranged a professional team to conduct a comprehensive inspection of the guest rooms and give priority to the maintenance and updating of aging facilities to ensure a more comfortable stay environment in the future. The room you mentioned is not equipped with a refrigerator. We fully understand that this has caused inconvenience to your needs. The hotel is currently evaluating the plan to add refrigerators to all guest rooms, striving to meet the actual needs of guests for storing refrigerated items as soon as possible. In response to the problem of poor air conditioning effect, we have urgently arranged for the engineering team to conduct in-depth debugging and maintenance of related equipment, and at the same time optimize the air supply system to ensure that subsequent temperature adjustment is more stable and efficient. Your suggestions are very important to us. We will continue to optimize service details to ensure that every guest can enjoy a safe stay experience. I apologize to you again for this shortcoming and look forward to having the opportunity to serve you again in the future, when we will present a better environment and quality. I wish you a happy life!

Response from Property: Dear guests, welcome to Shanshui Hotel! Thank you for taking the time to leave your review here. The hotel is deeply sorry for this incident. Xiaoshui and all the staff hereby say sorry to you and will investigate if it is true. If it is true, it will be dealt with seriously. At the same time, the hotel will strengthen training to prevent similar incidents from happening and provide better services to all guests. Xiaoshui looks forward to your next visit.

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住我們酒店，並對酒店的位置和床的舒適度給予認可。我們深知優越的地理位置和舒適的住宿環境是您選擇我們的重要原因之一。對於您提到酒店標識不明顯和房間有舊污漬的問題，我們深感抱歉給您帶來了不便。我們已經採取以下措施進行改進：增加標識：我們在酒店入口及周邊區域增設了更明顯的標識，確保您能夠輕鬆找到酒店。房間清潔：我們加強了房間的清潔工作，特別是對床單、等容易出現污漬的地方進行了更細緻的清潔和更換。我們非常重視您的反饋，並希望通過這些改進讓您在未來的入住中感受到明顯的提升。期待您下次入住時，能繼續選擇我們，祝您生活愉快！

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住我們酒店，並對酒店的位置和周邊環境給予認可。我們深知酒店的便利性是您選擇我們的重要原因之一，酒店位於地鐵站內，交通極為便利，周邊的寶園中心也為您提供了豐富的餐飲和購物選擇。對於您提到的房間異味問題，我們深感抱歉給您帶來了不愉快的體驗。異味問題可能是由於房間通風不暢、地漏堵塞或清潔不徹底等原因導致的。我們已經採取以下措施進行改進：加強通風：我們已經優化了房間的通風系統，確保房間內空氣流通順暢。同時，清潔人員會在打掃房間時打開窗户進行通風，以減少異味。清潔與消毒：我們已經對房間進行了全面的清潔和消毒，特別是衞生間地漏、地毯和布藝傢俱等容易藏匿異味的地方。同時，我們會定期檢查地漏，確保其暢通無阻，防止異味從下水道返上來。我們非常重視您的反饋，並希望通過這些措施讓您在未來的入住中感受到明顯的改善。期待您下次入住時，能繼續選擇我們，祝您生活愉快！

Response from Property: 尊敬的賓客：您好！首先，我代表酒店對您此次入住體驗中遇到的問題表示誠摯的歉意。我們深知，服務態度和房間衞生是影響您入住體驗的重要因素，而我們在這方面沒有達到您的期望，這是我們的嚴重失誤。對於您提到的工作人員態度問題，我們已經對相關人員進行了嚴肅的批評教育，並加強了服務意識培訓，確保每一位員工都能以熱情、專業和高效的態度為您服務。同時，我們也將優化服務流程，提高響應速度，確保您的需求能夠得到及時滿足。關於房間衞生和煙味問題，我們已經立即採取措施進行整改。我們加強了客房的清潔標準，確保房間在您入住前經過徹底清潔和通風。對於有煙味的房間，我們已經進行了深度清潔，以確保空氣質量。我們非常重視您的反饋，並希望通過這些改進讓您在未來的入住中感受到明顯的提升。雖然酒店的位置便利是我們的優勢，但我們深知，衹有提供優質的服務和良好的住宿環境，才能真正贏得您的滿意。期待您下次入住時，能繼續選擇我們，祝您生活愉快！

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住我們酒店，並對酒店的位置便利性給予認可。我們深知，對於許多差旅人士來説，便捷的交通和節省時間是選擇酒店的重要考量因素。您提到酒店設施較為簡陋，我們已經注意到了這一點，並正在努力進行改善。目前，我們正在逐步更新部分客房設施，同時也在優化服務流程，以確保每一位賓客都能享受到更加舒適、便捷的住宿體驗。我們非常感謝您的理解與支持，您的反饋對我們來説非常寶貴。期待您下次入住時，能感受到我們的改進和努力。祝您生活愉快，旅途順心！

Response from Property: Dear guest, thank you for your review. Your satisfaction is our driving force. We will continue to focus on the needs of each guest and provide sincere service. At the same time, we also look forward to more opportunities in the future to show you the high-quality service of Shanshui Trends Hotel.

Response from Property: 尊敬的客人， 您好！非常感謝您抽出寶貴的時間向我們反饋您的入住體驗。對於您提到的走廊地毯狀況不佳以及房間WiFi信號弱的問題，我們深感抱歉，並對給您帶來的不便表示誠摯的歉意。 針對您反饋的問題，我們已立即採取以下措施： 1. 地毯問題：我們已安排專業清潔團隊對走廊地毯進行深度清潔，並計劃儘快更換部分老舊地毯，以確保環境整潔舒適。 2. WiFi信號問題：我們的技術團隊已對相關區域的網絡設備進行了檢查和優化，確保信號覆蓋更穩定。如您後續仍有使用需求，前台可為您免費升級至高速網絡服務。 為了表達我們對此次服務不足的歉意，我們誠摯地邀請您在下次入住時享受房間免費升級或贈送早餐券一份。您的滿意是我們不斷改進的動力，期待有機會再次為您服務，為您提供更優質的體驗。 再次感謝您的寶貴建議！祝您生活愉快！

Response from Property: 尊敬的客人，感謝您的點評。您的滿意是我們前進的動力。我們會一如既往的以每位賓客的需求為中心，提供真誠的服務.同時也期待今後有更多的機會為您展示山水時尚酒店的高品質服務。

Response from Property: Dear guest: Hello! Thank you very much for your comments and suggestions on the hotel. We are well aware that the smoking problem in the hotel may affect your accommodation experience, and thank you for your feedback. In order to create a more comfortable and healthy environment, we are strengthening the management of smoking behavior in the hotel. The hotel has clearly defined the non-smoking areas and set up obvious non-smoking signs in public areas such as guest rooms, corridors, and elevators. For violations of the non-smoking regulations, we will strengthen inspections and persuasion, and take corresponding management measures when necessary. We will also train our employees to ensure that they can actively guide guests to comply with the non-smoking regulations. Thank you again for your understanding and support! If you have any questions or need help during your stay, please feel free to contact the front desk, we will serve you wholeheartedly.

Response from Property: Dear guest, hello! Thank you very much for your good comments! Your satisfaction is our greatest motivation, and we are very happy to provide you with a satisfactory accommodation experience. We look forward to your visit again next time and wish you a happy life!

Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!

Response from Property: Dear guest, thank you for your review. Your satisfaction is our driving force. We will continue to focus on the needs of each guest and provide sincere service. At the same time, we also look forward to more opportunities in the future to show you the high-quality service of Shanshui Trends Hotel.

Response from Property: 尊敬的客人，您好！首先，我代表酒店對您在入住期間的不愉快體驗表示誠摯的歉意。我們深知酒店的衞生和服務質量對您的住宿體驗至關重要，而此次未能達到您的期望，我們深感愧疚。針對您提到的問題，我們已經採取了以下措施進行改進：關於走廊光線昏暗和房間衞生問題：我們已對走廊照明系統進行了全面檢查和維護，確保走廊光線明亮。對房間進行了深度清潔，包括牆壁、鏡子、傢俱等，確保無灰塵和污漬。同時，我們加強了日常清潔流程，嚴格執行客房衞生管理制度，確保房間達到衞生標準。關於酒店整體衞生和服務質量：我們已對全體員工進行了衞生知識和服務態度培訓，確保每位員工都能以專業的態度為客人提供服務。加強了對客房衞生的檢查力度，採用四級檢查制度（員工自檢、班組檢查、部門檢查、職能部門檢查），確保衞生問題能夠及時發現並解決。我們真誠地希望您能再給我們一次機會，我們一定會努力改進，讓您在下次入住時感受到我們的誠意和進步。再次感謝您的理解和反饋，祝您生活愉快！