To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(2338)
Positive reviews(2291)
Reviews with photos/video(873)
Delicious breakfast(322)
Friendly front desk staff(271)
Well decorated(198)
Luxurious(134)
Loved the view(123)
Great swimming pool(116)
Perfect for kids(59)
Negative reviews(47)
Michael
Deluxe Room (2 Beds)
Stayed in Dec 2024
Family
11 review
10.0/10
Outstanding
Posted on Feb 2, 2025
Spacious room, good breakfast, fairly close to the city center
Response from Property: Dear guest,Thank you so much for taking the time to share your experience with us!We are delighted to hear that you enjoyed the spacious room and the good breakfast.It’s also great to know that the hotel’s location,being fairly close to the city center,met your expectations.We will continue to strive to enhance our services and facilities to ensure that future guests have an equally pleasant stay.We hope to welcome you back again soon!
Guest User
Deluxe Double Room
Stayed in Mar 2025
Business travellers
88 review
10.0/10
Outstanding
Posted on May 2, 2025
Everything is nice 👍
Response from Property: 感謝您入住桂林大公館酒店,桂林大公館一直以來都把提供令客人喜出望外的服務作為工作的重點。您對我們工作的認可令酒店全體員工為之振奮,再次感謝您的鼓勵並將桂林大公館作為您在桂林的居停首選。祝您生活愉快。
Juan Sebastian
Deluxe Double Room
Stayed in Jul 2023
Couples
10 review
9.5/10
Amazing
Posted on Aug 22, 2023
Great hotel in a great location , the hotel interior it’s astonishing, the staff is friendly and the check in is quite fast. However the food is quite average.
Response from Property: Dear guest, thank you for your stay and sharing pictures and text. It is an honor to learn that you have had a pleasant and comfortable travel time here, and it is also a pleasure to receive your recognition and praise for the overall service of the hotel. Good quality and excellent service are our long-standing principles. Thank you very much for your valuable feedback on food. We have already provided feedback to relevant departments to enrich dish styles and add features. We sincerely look forward to your visit again and wish you a happy life!
NIMA101
Queen Room With Mountain View
Stayed in Feb 2023
Couples
4 review
10.0/10
Outstanding
Posted on Mar 26, 2023
It's a great hotel with professional and kind staffs.
Response from Property: Thank you for your support and recognition, our hotel is committed to serving every guest to the store, your recognition of our hotel is our biggest motivation, thank you again for taking our hotel as your first choice in Guilin, welcome to come again next time!
Expat
Deluxe Double Room
Stayed in Jul 2022
Solo travellers
111 review
9.0/10
Great
Posted on Aug 8, 2022
This is an absolutely beautiful hotel. As a solo traveler, I do feel that it’s good for one night to experience that design and pampering space. There are bus tour groups which go there and seem to work well with the KTV, Buffet meals, and lounging areas.
From my trip, I stayed for two days after the Chinese Qixing Festival. It was really nice to arrive and have access to the teatime snacks and desserts as well as the wonderful architecture and furniture design. The outdoor pool is nice, however the indoor pool charges 50 yuan because they offer drinks and snacks. The only drinks and snacks they offered were juice boxes and some fruit. One employee told me that there were cocktails available. The exercise room and yoga room were set up very nice. The shower rooms very clean. I would not pay for the indoor swimming pool in my opinion based on the drink/snacks.
The bar that is advertised from some user photos does not exist. Some employees said it was open, others said not. Management can communicate that better, as a lush hotel should have a solid lounge. The tea lounge does not have any alcohol drinks available, but rather decoration of wine bottles. The design is gorgeous though. One employee told me that they ran out of alcohol due to holiday, and another employee told me that there was a bar open which really was not. I simply went to get my own spirits when I wanted a cocktail (made in my room).
Other than that, everything in the hotel was fine. My room was really lovely with the exception of the fact that you cannot go out on the balconies and there is a smoke smell from the carpet. The hotel gladly gave me a an air purifier to help alleviate the smell. My opinion is that the power should be sat on before a guest checks into their room. I had to change the filter over the two days. It did not appear that the KTV was open (maybe epidemic), I decided to go hang out in town, but enjoyed the Victorian flair when relaxing.
Overall, the comfort, bathing, and relaxation was great. The breakfast is really delicious, and the service of the employees all around was impeccable despite the fact that they could not offer all of the amenities. It seems an OK place for families/photos as well since the property is unique. The 50 yuan for tea time was probably the most valuable, and the room service staff are detailed. The butler/reception very professional, Ayi staff amazing. Transportation quite easy.
6/16
Response from Property: Thank you for your support and recognition, our hotel is committed to serving every guest to the store, your recognition of our hotel is our biggest motivation, thank you again for taking our hotel as your first choice in Guilin, welcome to come again next time!
Prinola Naidoo
Deluxe Double Room
Stayed in Jun 2022
Solo travellers
5 review
10.0/10
Outstanding
Posted on Jul 18, 2022
I thoroughly enjoyed my stay at this hotel from the beginning. When I arrived the staff were super helpful and polite from the minute I stepped out of my taxi.
The staff at the front desk were very polite and efficient and the receptionist also upgraded my room for a room with a better view. They could barely speak English but went out of their way to use a translator to ensure that I understood what was going on.
When I got to my room, it was beautiful and matched the theme of the hotel which is a fusion af antique and modern. When the receptionist entered my room, he instantly got a strong cigarette smoke smell and immediately offered to get it fixed.
The buffet dinning area was well set up and offered a wide array of dishes, drinks, pastries and desserts. I ate dinner which was an added cost of 99rmb which is reasonable considering the huge variety of food that was offered. The breakfast was just as good as it also had a huge selection of food.
The location of the hotel was great as it was very close to downtown and the surrounding area was lovely to go walking. The hotel also offered in house entertainment every day which was a huge plus.
I'm very pleased with my stay at the Grand Bravo.
Response from Property: Thank you for your support and recognition, our hotel is committed to serving every guest to the store, your recognition of our hotel is our biggest motivation, thank you again for taking our hotel as your first choice in Guilin, welcome to come again next time!
Guest User
Deluxe Double Room
Stayed in Sep 2022
Travel with friends
1 review
7.5/10
Posted on Oct 19, 2022
Misleading advertisement in the pictures on the App. Outdoor pool is closed already in October even if the temperatures exceed 35 degrees celsius. After asking at the reception for the reason. Answer of the hotel:,, The pool is closed because of to low temperatures, but you can use our indoor pool for an extra fee”. Really a pity because I especially booked this place because of the pool. This should be especially pointed out on the app to avoid inconveniences and to not mislead any guests.
Response from Property: Dear customer, thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of our guests. When the outdoor swimming pool was closed, we also closed it on Ctrip. Your opinion is important for us to have this facility open. Service details have always been our focus for a long time. We are glad that you can provide us with timely feedback and we will actively rectify it, We warmly welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!
Guest User
Deluxe Room (2 Beds)
Stayed in Sep 2022
Travel with friends
1 review
5.0/10
Posted on Nov 12, 2022
Our initial impression was not great when we were refused entry unless we could show our passports, entry stamps, green code, travel code and covid tests while wearing masks, but Chinese guests werent checked at all. On our first morning my friend found a cockroach in her coffee, she was told that she must have put it there, no apologies. They advertise an outside pool, but we were not allowed to use it. The room itself is very nice, but the TV didnt work and we were just told “sorry” without fixing it. Breakfast is ok, not great, but not bad. inside swimming pool is nice and attendants are super friendly.
All in all I would not stay again, but not the worst experience I have had.
Response from Property: Dear guest, thank you for choosing to stay at the Guilin Grand Mansion Hotel. Upon seeing the rating you gave us, we deeply apologize for providing you with such a rating experience. For TV equipment malfunctions, we will strengthen equipment maintenance and conduct stricter inspections of breakfast hygiene and quality issues. Thank you very much for giving us the opportunity to make corrections. We sincerely thank you for choosing our hotel and staying, no matter what, Thank you for your comment, which made us feel at risk. We recognize that we still need to make greater progress and look forward to seeing you again next time!
Anonymous User
Deluxe Double Room
Stayed in Jan 2024
Business travellers
185 review
10.0/10
Outstanding
Posted on Feb 18, 2024
好评。zzzzzzzzzz
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人真誠的滿意度去的,同時我們也很榮幸能為您提供最優質的服務,非常歡迎您無論出差或是旅行能再次選擇我們酒店,真誠期待您的再次光臨,祝您生活愉快!
Yibeihe001
Deluxe Double Room
Stayed in Mar 2025
Other
169 review
9.0/10
Great
Posted on May 2, 2025
The hotel room is spacious and the balcony is quite large. The lobby is also quite grand. There are mountains and water around, and the natural environment is good, but it is not very convenient for dining and shopping. There was only one staff member when checking out, and I still needed to check in, which was a bit messy.
Original TextTranslated by Google
6/11
Response from Property: 尊敬的客人,感謝您選擇入住我們酒店並分享您的寶貴意見!我們很高興您對房間的寬敞度、陽台的舒適性以及大堂的環境感到滿意,同時也很開心您喜歡周邊優美的自然風光。您的認可是對我們最大的鼓勵!關於您提到的餐飲購物不太便利的問題,我們深表理解,酒店內有點餐服務,晚上還有日料自助每天營業,離酒店5分鐘車程還有萬象城商圈可以供客人休閑購物,很感謝您的反饋,我們會增加相關提示指南,滿足不同客人的需求,另外對於退房時因人手不足造成的混亂,我們真誠向您道歉。已將此情況反饋至前台管理部門,未來將優化排班安排,特別是在高峯時段,確保客人能享受到更高效、有序的服務。再次感謝您的反饋,這幫助我們不斷改進。期待您下次光臨時,我們能為您帶來更完美的入住體驗!祝您旅途愉快!
Anonymous User
Deluxe Room (2 Beds)
Stayed in Apr 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on May 11, 2025
The hotel is magnificent and has a beautiful European architectural style. The front desk staff has excellent service and is warm and thoughtful. Considering my neurasthenia, they specially arranged a very quiet room. The room is clean and tidy, the area is large and the view outside the window is beautiful. The swimming pool and gym are plus points. The breakfast is rich and I highly recommend Grand Mansion Hotel!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您的入住及圖文分享。十分榮幸得知您在此度過了一段愜意舒適的旅行時光,同時很高興收到您對酒店整體服務的認可及讚揚。好的品質和優質的服務是我們一直貫徹的宗旨,再次感謝您的好評,期待與您的下次相遇
Mouqina
Deluxe Double Room
Stayed in Apr 2025
Family
9 review
10.0/10
Outstanding
Posted on May 25, 2025
Facilities: The decoration style is relatively retro
Sanitation: Clean
Environment: The environment is very good, the air is very fresh, the location is very good, and it is very close to the surrounding attractions
Service: The front desk lady and the receptionist are very nice
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人真誠的滿意度去的,同時我們也很榮幸能為您提供最優質的服務,非常歡迎您無論出差或是旅行能再次選擇我們酒店,真誠期待您的再次光臨,祝您生活愉快!
P牌仔行走
Deluxe Double Room
Stayed in Apr 2025
Couples
2 review
10.0/10
Outstanding
Posted on May 6, 2025
The best choice for holiday in Guilin! Grand Mansion Hotel 🏨 Low-key luxury experience report ✨
This time I stayed at Guilin Grand Mansion Hotel and was completely amazed! 🌟 As a local old-fashioned five-star hotel, the service is meticulous to the core - the service staff are very dedicated, explaining in detail and providing what you need!
🛏️ **Super Large Deluxe Room**
A room starting from 50 square meters is simply a "giant in the housing world"!
✔️ Panoramic floor-to-ceiling windows facing the mountain directly🏞️
✔️ The bathroom comes with a large bathtub + Hermès amenities🛁
✔️ The mattress is moderately soft and hard, and you can fall asleep in seconds💤
🍽️ **Breakfast Review**
Although it is not a top luxury buffet route, but:
✅ Freshly cooked Guilin rice noodle soup is so delicious 🍜
✅ The fruit section actually has different seasonal varieties🍇
✅ The waiter closes the table at lightning speed⚡
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您的入住及圖文分享。十分榮幸得知您在此度過了一段愜意舒適的旅行時光,同時很高興收到您對酒店整體服務的認可及讚揚。好的品質和優質的服務是我們一直貫徹的宗旨,再次感謝您的好評,期待與您的下次相遇
Guest User
Deluxe Double Room
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 4, 2025
The hotel has a beautiful environment and is located on the bank of Taohua River. The lobby is decorated in a grand style and has local specialty drinks specially prepared for guests. Xiao Du at the front desk provides smiling service and can solve any problems immediately. In addition, the housekeeper Qingqing is also very attentive and answers all questions. High cost performance, suitable for family travel, recommended [strong] [strong] [strong]
Original TextTranslated by Google
Response from Property: 感謝您入住桂林大公館酒店,桂林大公館一直以來都把提供令客人喜出望外的服務作為工作的重點。您對我們工作的認可令酒店全體員工為之振奮,再次感謝您的鼓勵並將桂林大公館作為您在桂林的居停首選。祝您生活愉快。
Ivy05903
Deluxe Double Room
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 4, 2025
The hotel is very big and grand. During the May Day holiday, their business was very hot and busy. We booked two rooms together. Sister Qingqing was very friendly and considerate. She was kind and helped us upgrade to a room with a view. The two rooms were arranged together, which was very nice. Sister Du was also good. In short, we had a very good and satisfactory stay. We will come again next time if we have the chance!!!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人真誠的滿意度去的,同時我們也很榮幸能為您提供最優質的服務,非常歡迎您無論出差或是旅行能再次選擇我們酒店,真誠期待您的再次光臨,祝您生活愉快!